VXSuite Overview

Live Voice Management Communication Ecosystem Management and Optimization

VXSuite

Telecom Network

Rules Engine

Web-based application creates

dashboard intensive & secure

environment

Compliance Reporting

•  Management Suite •  All collaboration

environments •  Hosted or Premise

based solution •  Real-time

Actionable Business Intelligence

What is it?

VXSuite

VXSuite Engine

Live Voice Management

Overview Educational

Tracks Vertical Markets

Manage

Define

Physical Infrastructure Cabling

Network Technology

Mobility

VXPulse VXMob

ile

VXSuite

Dollars

Behavior Devices

VXPulse VXMob

ile

VXPulse VXMob

ile

• Save Money • Spend Effectively • Measure

Effectiveness of that Spend

• Allocate Costs • Make Money

• Manage Devices • Monitor

Performance • Be Alerted to

Problems Quickly • Respond

Efficiently • Protect the Unified

Communication Experience

• Manage Employees

• Assess Employee Productivity

• Encourage Correct Behavior

• Minimize Risk •  Improve Customer

Experience

“We considered a number of products and solutions to get

us to a higher level of information access but were

limited by our legacy equipment,” Bill said.

“VXTracker was recommended highly

because it would work well with the equipment we

couldn’t afford to replace at the time. After a demo of the

product, we were sold.”

Determine where you are in the lifecycle for every element

• Define • Design •  Integrate • Optimize • Manage

VXSuite

Our Approach

VXMobile

VXPulse

VXRecord

Traditional Navigation Vertical markets

VXSuite

Manufacturers

Contact us Live Voice Management

White Papers Products Our Team

VXSuite

Manufacturer Specific Features We make your phone system work better

VXSuite

Microsoft Lync Meets Live Voice Management

VXSuite

VXPulseVXRecord

Microsoft Lync Meets Live Voice Management

VXSuite

VXPulseVXRecordVXMobile

Microsoft Lync Commonwealth of Pennsylvania

•  Challenge •  User-Experience issues were causing

concerns about deployment •  Need to troubleshoot issues in non-

hostile vendor agnostic environment •  Compliance with internal best-practices

had to be maintained

•  Results •  After being deployed 24 hours, VXPulse

was able to determine the single network component responsible for failed calls.

•  Provided ongoing toolset to identify quality issues

VXSuite

ShoreTel Meets Live Voice Management

VXSuite

VXPulseVXRecordVXMobile

VXTracker ACD Module for �ShoreTel workgroups

Compare Workgroup Productivity

Compare Agent Productivity

View Calls Completed by Agent

Determine Staffing Needs

Report on and return Abandoned Calls

Abandoned Calls sorted by highest time period

Reports can be filtered by Workgroup and Agent

Deliver meaningful information to the right person

VXSuite

ShoreTel Workgroup Module

•  Compare Workgroup Productivity •  Which workgroup is handling the most calls?

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Busiest Workgroup!


•  Compare Agent Productivity 1 2 3 4 5 6 7 8


•  View Calls Completed by Agent •  How many calls did she take total – including direct dialed calls 2

3 4

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5 6 7 8


•  Determine Staffing Needs •  Look at busy reports by: •  Time of day •  Day of week •  Day of month •  Monthly

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•  Abandoned Calls 2 3 4 5

1

6 7 8

Call back people who waited in a

workgroup a long time!


•  Abandoned Calls sorted by highest •  What time to I need additional staff?

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•  All Reports can be filtered by Workgroup and Agent

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•  Deliver meaningful information to the right person

•  All reports can be: •  Scheduled to email daily,

weekly and monthly •  Emailed on the fly •  Saved •  Printed •  Opened in Excel

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What Is VXRecord? • A software program that collects voice recordings of incoming, outgoing and internal calls.

• A valuable tool that can benefit organizations with 10-100,000+ phones

•  It’s not just a telecom tool

VXSuite

VXRecord

VXRecord Search for and Listen to Calls

VXSuite

VXRecord

Type Notes about a Call and give it a Rating by mousing-over the Start icons. Pressing the ‘Save’ button will save the Notes and Rating.

Click to Play the call

VXRecord

VXSuite

VXRecord

Filter results further by using the ‘Filter’ button next to the Search button. You can filter based on; From Date, To Date, Minimum Duration, Maximum Duration.

Permissions based on Org structure or Individual ‘Black-Hole’ any extensions. •  Human Resources •  Ethics Line

VXRecord Permission based

VXRecord

VXSuite

Vertical Market Solutions

VXSuite

“We considered a number of products and solutions to get

us to a higher level of information access but were

limited by our legacy equipment,” Bill said.

“VXTracker was recommended highly

because it would work well with the equipment we

couldn’t afford to replace at the time. After a demo of the

product, we were sold.”

Healthcare Vertical St. Joseph Health System Case Study

•  Challenge •  Understand and baseline existing

telecom costs •  Uncover underutilized assets and

reduce costs •  Plan for the migration to VoIP

•  Results •  Reduced underused T-1 lines at a

monthly savings of $500 per line

•  9% reduction in long distance calls

•  411 calls reduced by 840% through employee education

VXSuite

“We considered a number of products and solutions to get us to a higher level of information access but were limited by our legacy equipment,” Bill said. “VXTracker was recommended highly because it would work well with the equipment we couldn’t afford to replace at the time. After a demo of the product, we were sold.”

On-Line Portal

St. Joseph Case Study

St. Joseph Case Study

VXTracker Solution Brief

BECAUSE TIME = MONEY Challenge Track billable time immediately and accurately Recover calls, expenses and time after the event occurs Work on multiple platforms – iPhone, Droid, Blackberry, Windows Mobile Results Increased billable hours by 78% with less time spent on manual input Seamlessly integrated into back office billing system for faster billing to clients

Legal Vertical

VXSuiteOn-Line Portal

Case Study


Defense Vertical BAE Systems

•  Challenge •  Multiple disparate VoIP and TDM phone

systems •  Need to Deliver information to:

•  BAE Systems PLC contact •  Strategic Leadership Team •  Executive Committee Contact

•  Information required for compliance: •  All International Calling •  All Calling Card Usage

•  Results •  One system for consolidated reporting •  Alerts/notifications for compliance issues •  Full FOCI compliance


Case Study


CHALLENGE

•  Allocate Costs to Departments

•  Audit trail for Security Issues

•  911 Notifications

•  One system for consolidated reporting

•  Alerts/notifications for compliance issues

•  Cost Allocation based on actual usage rather than headcount

RESULTS

Government Vertical City of South Gate


Case Study


“Charging back departments is very important to our organization. VXTracker makes it so much easier with the Allocation report by department.” Tom Pleikhardt

Financial Vertical Kinecta Federal Credit Union

•  Challenge •  Allocate Costs to Departments •  Audit trail for Security Issues •  911 Notifications •  Unsure of trunk T1 occupancy

•  Results •  One system for consolidated

reporting •  Alerts/notifications for compliance

issues •  Trunk/Traffic Reports delivered

monthly to ensure proper utilization


Case Study


“We knew we needed help with our cell phones, but had no idea the information we were going to get with VXTracker. We have reduced our cell phone bill over 20%.” Nancy Jackson

Education Central Washington University

•  Challenge •  Audit trail for Security Issues •  911 Notifications •  Cell Phone Spend out of control

•  Results •  One system for consolidated

reporting with desk and cell phones •  Alerts/notifications for compliance

issues •  Monthly cell phone historical analysis

to watch trends in calling

On-Line Portal

Case Study

VXTracker Solution Brief VXSuite

•  Challenge •  Lack of Salesperson call activity visibility •  Customers call and hang up in queue •  Unsure of T1 occupancy

•  Results •  Detailed Salesperson productivity reports

emailed to managers daily, weekly and monthly

•  Follow up on abandoned calls to sales hunt group

•  Watch T1 traffic for system performance •  Alerts/notifications for compliance issues

Auto Dealership Vertical Auto Source

On-Line Portal

Case Study

VXTracker Solution Brief VXSuite

VXSuite

What Is Call Accounting?

• A software program that collects records of incoming, outgoing and internal calls.

• A valuable tool that can benefit organizations with 10-100,000+ phones

•  It’s not just a telecom tool

VXSuite

VXTracker

Problems With Old Systems • Not easy to use – person trained left • Old PC filled up – locked up • Not accessible – in PBX room – out of sight...

• Paper reports – not produced – not viewed • Low visibility • Little understanding of the value

VXSuite

VXTracker

Problem Solved! • Managed service or sold as one-time purchase • Simple, easy-to-use interface • Nominal increase to current costs • No hardware costs or issues • Browser based, anybody from anywhere

•  All managers can now see reports • Email reports, automatically scheduled

VXSuite

VXTracker

It’s Not Just �A Telecom Tool?

VXTracker

Compliance

•  Are employees complying with corporate policies?

•  International calls •  Cellular calls to your 800 number

VXSuite

How Can Your Company Benefit? Optimize Voice Systems Hybrid networks will be with us for many years and VXTracker allows companies to monitor

and manage multiple voice systems whether TDM or IP-based. Our reports help maximize performance while reducing operating costs.

Improve Employee Productivity Visibility of call activity reduces personal calls and increases productivity. Having details of

call activity allows managers to manage, train and compensate employees based on actual performance.

Allocate and Charge Back Expenses Reports allow chargeback to divisions, projects or tenants and include usage as well as non-

recurring expenses.

Prepare Better Budgets Trend reports of historical activity allow more intelligent planning.

Ensure Compliance Having an audit trail of all call activity is essential for compliance with many new state and

federal laws.

Enhance Security Reduce your exposure to liability claims of 911 calls, harassment, bomb threats, etc.

More and Better Business Intelligence Virtually every department can benefit from one or more call activity reports.

Deliver Great ROI Payback period can be just a few months.

VXTracker™ Provides Financial Analytics for Voice and Data Systems

If you don’t measure it, how do you manage it, and how do you know if you’re improving?

Understanding !xed and variable IT/Telecom expenses is critical to making e"ective strategic decisions.

VXTracker™ Call Accounting and Live Voice ManagementVXTracker enables enterprises of all sizes to manage their telephone systems and related infrastructure more efficiently and cost effectively. It consists of a base “platform” that addresses the three main functional areas of voice communications management–Call Accounting, PBX Performance Monitoring and Security/Compliance Tracking.

VXTracker

www.vxtracker.com

VXTracker

Financial Analytics

•  Trend Reports •  Staffing •  Budgeting •  Explain anomalies

VXSuite

How Can Your Company Benefit? Optimize Voice Systems Hybrid networks will be with us for many years and VXTracker allows companies to monitor

and manage multiple voice systems whether TDM or IP-based. Our reports help maximize performance while reducing operating costs.

Improve Employee Productivity Visibility of call activity reduces personal calls and increases productivity. Having details of

call activity allows managers to manage, train and compensate employees based on actual performance.

Allocate and Charge Back Expenses Reports allow chargeback to divisions, projects or tenants and include usage as well as non-

recurring expenses.

Prepare Better Budgets Trend reports of historical activity allow more intelligent planning.

Ensure Compliance Having an audit trail of all call activity is essential for compliance with many new state and

federal laws.

Enhance Security Reduce your exposure to liability claims of 911 calls, harassment, bomb threats, etc.

More and Better Business Intelligence Virtually every department can benefit from one or more call activity reports.

Deliver Great ROI Payback period can be just a few months.

VXTracker™ Provides Financial Analytics for Voice and Data Systems

If you don’t measure it, how do you manage it, and how do you know if you’re improving?

Understanding !xed and variable IT/Telecom expenses is critical to making e"ective strategic decisions.

VXTracker™ Call Accounting and Live Voice ManagementVXTracker enables enterprises of all sizes to manage their telephone systems and related infrastructure more efficiently and cost effectively. It consists of a base “platform” that addresses the three main functional areas of voice communications management–Call Accounting, PBX Performance Monitoring and Security/Compliance Tracking.

VXTracker

www.vxtracker.com

VXTracker

How Do You Chargeback Costs? • Departments, projects, tenants, etc. • Usage plus monthly equipment charges

• Also used for asset recovery

VXTracker

VXSuite

Department Summary Report

VXSuite

Department Report showing Fees

VXSuite

VXSuite

Individual Extension Report

Mapped Number Report – How are telecom resources being used/misused?

Customers, vendors, offices, personal, employees home and cell

VXTracker

VXSuite

Advertising/Marketing/Sales • Toll-free number analysis

•  Who is calling you •  From where? •  Who is answering these calls?

VXTracker

VXSuite

Advertising/Marketing/Sales • What is the Cost per Call?

• This was a successful campaign • This one – not so much!

VXTracker

VXSuite

Security/Human Resources • Real-time call alerts

• 911 • Toll fraud activity • Competitor

•  Immediate call search

VXTracker

Match PBX configuration to downsizing Trunk Occupancy Report

Multiple underutilized trunks should be consolidated for cost savings!

Telecom Optimization

Trunk Group #1 Trunk Group #2

VXTracker

VXSuite

On-Line Portal

Pricing

VXPulse Sample Reports

Feature Summary •  Pre-deployment Assessments •  Network Load Test •  Remote Monitoring •  Test and Tracks Changes •  Monitors call quality and server

performance •  Supports all network devices, even from

multiple suppliers •  Complete UC Network View •  Reduces Costs •  Saves Money •  Protects Quality of Experience

Demo

VXPulse White Paper

VXPulse Case Study

VXPulse For Lync

VXSuite

VXPulse Flyer

Component Monthly Dealer Cost Monthly List Price

VXTracker First Site License $120.00 $65.00

VXTracker Additional Sites $40.00 $15.00

VXTracker Per Extension Monthly Fee $0.60

$40.00

VXTracker Cell Phone Site License Only

* One Agent required per network ** Required Agent on same segment *** Branding Fee waived with commitment of 5 Micro Appliances Contract requires ACH by the end user to qualify for monthly billings

Component One Time Charge Dealer Cost

One Time Charge List Price

VXPulse Micro Appliance $210.00 $265.00 VXPulse Portal Branding $500.00 *** NA

VXPulse Collateral Branding $500.00 *** NA

VXSuite

VXTracker

Connectivity into different systems VXPulse

VXSuite

VXPulseThe Tools – Solved!

VXPulse

Stage 1- Readiness Assessment

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•  Know Where You Stand •  Understand the Environment •  Collaborate with Your

Customer •  Differentiate Your Brand

VXPulse

Stage 2 – Deploy & Control Change

•  Service Platform Only solution to give 100% control of all the risk points

VXPulse

Service Platform Only solution to give 100% control of all the risk points

VXSuite

How? Service Starts with Access

“Plug” it in for Remote Access + UC + Network + IPBX + Server

Monitoring

Micro

Log in from Anywhere. Visualize, Control, Monitor, Report & Access

Coupled with Power from the Cloud

Massive

VXSuite

Stage 3 – Vigilant Monitoring & Response

Service Platform 24/7 Monitoring & Remediation Workflow Driven from Live Diagrams

VXPulse

Stage 3 – Vigilant Monitoring & Response

VXPulse

Drill Down Correlations

VXSuite

Stage 4 – Quality Monitoring & Reporting

Service Platform Understand Trends Proactive Quality Monitoring

VXSuite

VXPulse

http://vxpulse.livevoicemanagement.com

Username: demo.partner Password: 123456

VXPulse

See Our Demo System

Live Voice Management The Power of the Cloud on any budget

VXSuite.com [email protected] 5123 Commerce Drive Murray, Utah 84107 1-866-4vxtracker

Questions? We are happy to help you!

•  Save Money •  Spend Effectively •  Measure

Effectiveness of that Spend

•  Allocate Costs •  Make Money

•  Manage Devices •  Monitor

Performance •  Be Alerted to

Problems Quickly •  Respond Efficiently •  Protect the Unified

Communication Experience

•  Manage Employees

•  Assess Employee Productivity

•  Encourage Correct Behavior

•  Minimize Risk •  Improve Customer

Experience

Dollars to Devices to Behavior

VXSuite

QoS vs QoE

VXSuite

What is the difference between QoS and QoE? Is there a difference? Most definitely! Let’s talk about the date that Brad asks Becky to join him on and we will display differences between QoE and QoS.

VXSuite

The Tools

VXSuite

VXSuite

The Quality of Experience Equation

The Right Technology

The Right Information

Quality of Experience

True Collaboration

VXSuite

Dollars

Behavior Devices

VXPulse VXMob

ile

The Best Methodology

Risk #1 ~ Cost

Risk #2 ~ Loss of Device

Risk #3 ~ Abuse

Risk #4 ~ Control

Risk #5 ~ Safety

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•  Finding the perfect balance in cellular plan purchasing takes knowing the account inside & out.

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•  Number one threat to corporate information •  Users are lazy when it comes to mobile technology •  Open device leads to data loss •  How are users using the device? •  Educating users is the key

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•  Most employers believe this is the biggest problem •  What is acceptable use? 2

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Tethered modem Backup data Internet Memo taking GPS navigation Camera Texting Ringtones

Personal calls Internet Facebook Ringtones Camera Texting Music Jokes

•  New workforce, new times, new attitudes •  Expectations need to be defined in Policies

•  Personal vs. Corporate Liable •  Is it company data or personal data? •  How does the company get it back? •  Can they “loan” it to a non-employee?

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•  Union Pacific freight train and a Metrolink commuter train collided head-on.

•  NTSB faulted the Metrolink train's engineer for sending text messages while on duty.

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Do You Know What to Do Next? •  Create and communicate a wireless policy to your employees. •  Optimize the inventory of your wireless devices. •  Understand how your cellular usage supports your business. •  Optimize your spend plan by ensuring that subscribers are on

appropriate wireless plans. •  Give management the information they need for proper

oversight. •  Gain more accountability from your wireless subscribers. •  Be fully prepared to negotiate with your provider

Lifecycle Management What’s your 5 year plan?