Water And SanitationHACKATHON

In every Sanitation problem there was something common.

It was reaching the effected areas for solving the problem

7/100

Who is having what??People with smart phones

People without phones

People with ordinary GSM phones

Complaint area coverageWith the implementation of only the smart phones only 7% of the complaints will be addressed

What about the rest of them????

A Big ProblemThe question addressed is not a simple one because one cannot get a GEO location from an sms

How can it be done???

TriangulationThe concept of triangulation is already being used to locate things.

The cell phone number can also be triangulated via the nearest towers

Only PTA have access to the service currently in Pakistan

As it is an application for government usage , so the services of PTA for locating a phone number wont be a problem

Addressed ProblemComplaint registering and monitoring through sms and web

Known issues◦ People often have many complaints regarding different situations.◦ The helpline is often busy◦ People have to wait for the call to be received

Solution to the addressed problem

To facilitate the citizens to register their complaints without a waste of time

Mobile (sms) or web based complaint registering facility

No need to wait for the help line to be free.

Application work flowUser can signup into the system for registering new complaints

will be registered on location based and can be tracked on the basis of location

The complaint frequency can be very high. So to minimize human effort to check the complaints manually, text mining will be implemented to categorize the complaints and forwarded to the respective departments

Basic modulesLogin dialogue

Signup Dialogue Verification Dialogue

Basic modules(Continued)User complaint registration◦ Web application ◦ Android application◦ SMS

Complaint authentication◦ Cross checking the complaint from the coordinates provided in the complaint◦ It the coordinates are not available then the Triangulation of the user’s phone number will be used to

detect the location◦ Crowd authentication technique will also be used

Basic modules(Continued)Spammer identification◦ A user giving three false complaints will be banned to use the system◦ The user will be tracked on the basis of their CNIC number.◦ No automated system can register any complaint because of the CAPTCHA for complaint posting

the complete summary of the complaints will be available to view of the map displayed on the mail panel

Admin Panel

User Panel• Each user will be allowed to view his own posted complaints only and can see the resolution

status of the complaint.

• If the problem is still unresolved, the user can submit a reminder of the problem

• A profile of each user will be maintained for a record and easiness of the user

Working Model

Staff Head

User

Server PTA

Message

Provided location Keywords and PTA

location

MAPS APIAdmin

Panel

Google Distance

Matrix API

complaint Location request

Location

LocationCordinatesLocation on

map

Nearest Staff Person Identified

Nearest Staff Person calculation

complaint

Further notes• To make this solution a realtime application , such an app can developed and completed

• The correct usage of the system will be determined through the number of correctly registered

• The solution of the system is a simple one and there is no such HiFi complexity in it

• The implementation of this project is not a costly one

• Each WASA employee will be having an android device to which the server will forward the incoming complaint