Web xpress Home Delivery Solution (HDS)

Home Delivery

An Integrated e-Commerce Solution

Agenda

Home Delivery – The Future of Indian Retail

WebXpress Solutions for Home Delivery Management

WebXpress Home Delivery and E-commerce Cases

About WebXpress

Solution Pricing

Home Delivery – The Future of Indian Retail

Why share of Home Delivery will increase

• Consumer will CHOSE shopping channel of preference

• CHOICE, AVAILABILITY and PRICE will decide shopping habits- as compared to shopping experience

• As disposable time in nuclear family reduces due to work pressure, commute and family needs- shopping will be treated more as chore than recreation

• OFFICE DELIVERY will increase as time at home reduces due to 6 day work weeks and long commutes. As attitudes changes, consumers will buy high value items, brands online

India - A Natural Market for Home Delivery

• CULTURE AND DEMOGRAPHY– Historical culture of Kirana store delivering goods on demand– Dense population areas, thus smaller delivery distances in last mile– Vertical growth in most cities rather combined with sprawl– Urban population already 40%, slated to go up to 60% by 2025

• SLOW GROWTH OF ORAGNIZED RETAIL– Very high and growing real estate cost makes spread of organized retail

very difficult– After 15 years, organized retails and retail chains less than 5% of retail

sales– FDI in retail not permitted, but allowed in logistics

• GENERATIONAL SHIFT– Internet users with PC access over 100mn and with Mobile based

Internet access over 300 mn– Most users in age group of 16 to 25, as they become comfortable with

home delivery- purchasing will shift towards online

Home Delivery Economics

• In-person delivery possible due to availability of large number of Delivery Boys

• Delivery boy costs Rs. 5000-8000 pm in metro and Rs. 4000-6000 in mini-metro

• Each delivery boy can handle 15-20 deliveries a day, thus about 500 deliveries per month

• Thus, cost of delivery in last mile Rs. 10 to 15, fuel + bike cost Rs. 5-8 per delivery- thus last mile cost of Rs. 15 to 30 per delivery

• Thus cost of delivery is 0.1% to 2% of cost of goods- based on type of goods

• Thus, home delivery is an attractive option for E-commerce as well as Brick and Mortar stores

• With better planning tools, technology and right product mix- Home Delivery costs can be improved without reducing service levels

Home Delivery Solution

E-Commerce Delivery Chain

Central/ Regional Warehouse

Vendor 1 Vendor n

Transshipment Hub

Vendor 2

Delivery Control Location



Delivery Cluster Delivery Cluster Delivery Cluster

WebXpress Home Delivery Solution

WebXpress HDS

Biker Management-

and Route PlanningOnline accountsReverse Operations

Pin Code Manager

Billing and Contract

Track & TraceDelivery Operations

Reports

Mobile Solution

COD Management

GPS SYSTEM RFID/BAR CODING

WMS Integration

Stock Status

Pick Data

ERP Integration

SKU data

Order Integration

Status Integration

HOME DELIVERY LOGISTICS

WebXpress Solutions for Home Delivery

Supply Chain Component

WebXpress Solution Solution Fitment

Vendor Pickup WebXpress HDS • Pickup requests from Purchase Order System can be sent to WebXpress

• Information shared with Transport Partners for Pickup of consignment

• Vendor Pick up from Customer premises enabled

Central Warehouse WebXpress WMS • WebXpress WMS helps to manage storage at the warehouse

• All operations at warehouse such as location management, pick and dispatch as per orders, order sequencing are handled by WMS

Transshipment WebXpress HDS • Route management for transshipment of material to regional warehouse/ delivery control locations

• There may be second level transshipment from regional warehouse to delivery control location

• Transshiping the order to different vendors where delivery location is not available




Home Delivery WebXpress HDS • Home Delivery System will manage last mile delivery to customer

• Pin code based cluster planning, order sequencing managed by WebXpress

• Planning orders as per preferred date of delivery and returning back to Customer if attempts are maxed out

Delivery Location Search

WebXpress GPS • Delivery executive can search for delivery location using Google maps in his mobile device

• The same can be added at the time of delivery run sheet download into Mobile device

Delivery Confirmation

WebXpress Mobile • Delivery executive will confirm delivery information in his mobile device and also take photo of POD or signature of the reciever

• Information from mobile will be uploaded in application and helps in tracking pending delivery

• Location of delivery can be captures using GPS facility in mobile device




Reverse Logistics WebXpress HDS • Home Delivery System will also manage the reverse logistic of returning the order back to the customer when rejected at time of attempt for delivery

• Pure reverse Business is also managed where a new order of reverse pick is done

• On reaching the delivery Location, proper handover process is established

Cash Management WebXpress HDS • Process of capturing all the COD details for the COD dockets to avoid leakages

• All the cod amount collected is transferred to the Bank account via Cash Deposit Slip Process

• Post submitting the Cash the same cash can be remitted via Remittance modules which add clarity to the whole process rather than just mentioning to own bank to transfer to the customer’s bank




Billing WebXpress HDS • Accurate and automatic calculation of Freight, COD charges, Fuel surcharge and other charges

• Capability of generating bills on Day 1of more than 2,00,000 dockets

• Post billing generation process like submitting to the customer, confirming partial or complete receipt of payment from customer can be done in the system

Mobile Solution for Home Delivery

Hand Held

Terminals

Windows CE

Windows Mobile

Tablets

Android 2.3

Android 4.0

Android Mobile

Android 2.2, 4.0

Cellular

Network

GPRS

3G

Wi-Fi

Customer Application/

WebXpress Solution

WebXpress Mobile

Application Middleware

Mobile Solution Features

• Integrated with WebXpress Home Delivery Solution web application

• Ability to capture POD and update delivery information

• Integration possible with payment software and hardware

• Printing using blue tooth printer

• GPS Location capture

• Customer Address Finder

Home Delivery Solution Cases

WebXpress for e-Commerce: Home Delivery

Customer GoJaVAS (Jabong.com)

Profile • Founded by leading German E-commerce group Rocket Internet

• Focus on range of fashion items and accessories

WebXpress Solution Home Delivery Management Solution

Solution Brief • WebXpress solution handle transportation and home delivery for Jabong customers across India

• Solution integrated with WMS to get order data and delivery addresses

• Line Haul Process integrated to provide clarity on the operations being handled at the Airport

• WebXpress determines routing based in Pin code of delivery locations

• Bar code enables solution for accurate delivery control

• Mobile enabled solution for last mile delivery update

• WebXpress provides Cash management solutions

WebXpress for E-Commerce: Home Delivery

Customer DotZot (Parent Company – DTDC)

Profile • Focus on delivering E-Commerce orders all over India

WebXpress Solution Home Delivery Management Solution

Solution Brief • WebXpress solution handle transportation and home delivery for DotZot customer’s orders across India

• Reverse Operations is also being managed by the HDS

• Home delivery solution also provides complete functionality of Billing and contract

• Solution is integrated with various customers portal and database where orders get are pushed automatically

• Functionaly is enabled to provide orders to other vendors where reach of DotZot is not there

• WebXpress determines routing based in Pin code of delivery locations

• Bar code enables solution for accurate delivery control

• Mobile enabled solution for last mile delivery update

• WebXpress provides Cash management solutions

WebXpress for Retail Store: Home Delivery

Customer Hypercity

Profile • India’s leading Hypermarket format chain of stores

• 8 stores across India, each store of over 100,00 SQFT

WebXpress Solution

Home Delivery Management Solution

Solution Brief • WebXpress solution handles entire work flow from the point customer books an article at store up to home delivery and demo

• WebXpress is integrated with JDE based WMS and Point of Sale system of Hypercity

• Bar code enabled solution for faster loading of vehicles

• Mobile enabled solution for Delivery Update at customer home

WebXpress for E-Commerce: Warehousing

Customer Pepperfry.com (Trendsutra Platform Services)

Profile • E-Commerce venture founded by leading industry Professionals

• Focus on home furniture and artifacts

WebXpress Solution

Warehouse management system

Solution Brief • WebXpress has provided WMS Solution integrated with ERP and Transporter solutions

• WMS is used to store material received from vendors at central warehouses

• Order from ERP are populated into WMS and executed

• Tracking information from Transport partners is received ONLINE to visibility on Order Status

About WebXpress

Company Snapshot

Genesis

• Private limited company

• Founded in November 2004

• Based at Mumbai

• Development centers at Mumbai & Surat

Technology Expertise

• Development:

• AJAX, C# .Net, SQL 2005, SSRS

• SMS/ GPRS, Windows Mobile, Android, RFID

Team Profile

• Business Process consultants

• Training and Process Head

• Project Managers- 9+ years exp

• System & database designer- 6+ years exp

Solution Focus

• Transportation & fleet management

• Warehousing

• Supply chain visibility

• Devices: Mobile, GPS

• Business Intelligence

Customer Segment Focus

• Logistics Service Providers (LSPs)

• User of Logistics Services (LSUs)

Organization Chart

Chief Operating

Officer

Darshan Hadkar

Founder & CEO

Apurva Mankad

Head- Product Development

Ramashish Gupta

Module Leader Module leader

Development Team

Partners

Customers

Finance & Admin

Head- Project Implementation

Krishan Malik

Project

Manager

Project

Manager

Project Team

Business

Development Head

Brijesh Arora

Head- New Technology

Chaitanya Tembe

WebXpress Solution Suite

WebXpress Product Suite

Demand

Storage

Movement

Warehouse Management

Order Mgmt & Vehicle Request

Transportation Execution

Cold Chain Home Delivery

Long Haul FTL EXIM Containers

DEVICES

GPS & Maps

RFID |Bar Code

Sensors

FIN Control Customer & Vendor Contracts | Billing | Payments | Accounts

MOBILE SOLUTIONS

Android Applications

Hand Held Terminals

Analytics Integrated Business Intelligence- Qlikview | Microsoft BI

Visibility Tools

WebXpress Product Suite

Product Description

Transport Management

System

TMS helps to manage all transactions such as load planning, tendering, placement,

load movement and delivery. Manages various business models such as FTL, Cold

Chain, Express Cargo.

Fleet Management

System

FMS manages fleet related operations for long haul, secondary distribution, taxi fleet

businesses. Also includes fleet maintenance, fuel management, expenses, document

and driver management

Warehouse

Management System

WMS helps to manage warehousing operations for a 3PL or a manufacturing/trading

organization. WMS is highly configurable to manage multi user facility and can

integrate with any ERP

Business Intelligence WebXpress products are integrated with Qlikview BI tool to offer analytics for data

generated. WebXpress offers ready to use BI templates to realize quick benefits of BI

Finance & Accounts WebXpress has a fully functional Finance & Accounts systems fully integrated with all

operations module of Fleet and TMS.

Data Integration WebXpress can be integrated with ERP such as SAP and Oracle to exchange relevant

information

Devices WebXpress applications can be integrated with variety of devices such as GPS, Hand

Held Terminal and also sensors such as temperature and fuel sensors

Why WebXpress?

Lineage

• Promoted by professionals

• From IT and logistics industry

• Global expertise for local needs

Support Infrastructure

• Online Customer Support Portal

• Telephonic and IM support

• Project Management Office

Domain Focus

• Undiluted focus on supply chain

and logistics

• Product focus with services

• Transaction to Analysis

Diversified Customer base

• Start-ups to industry leaders

• LSPs and user industry

• IT challenged to IT mature

The WebXpress Advantage

Proven Solution

• Over 2000 users, 1200 locations,

2 mn transactions per month

• Built in Industry practices

Ecosystem Approach

• One stop solution

• Web hosting to GPS to training

• Enabled through partners

A Technology Solution that works even at the Bottom of the Pyramid

WebXpress Customers

WebXpress is used by

WebXpress Partners

Qliktech Inc

Business Intelligence Solution

www.qlikview.com

Microsoft

WebXpress is Microsoft Independent Software Vendor

www.microsoft.com

Motorola India

Enterprise Mobility Solutions Partner

www.motorolasolutions.com

Netmagic Solutions | CntrlS Data Center

Web Hosting Partner

www.netmagicsolutions.com | www.cntrls.in

http://www.microsoft.com/

http://www.netmagicsolutions.com/

http://www.cntrls.in/

Thank You

KEEP IN TOUCH

Headquarters Regional Sales Office

114, Sundervilla, S. V. Road,

Santacruz (West), Mumbai – 400052

+91 93 232 428 02

+91 22 325 735 60

ECFY Consulting Pvt. Ltd.

107, First Floor, Suncity Trade Tower,

Sector–21, Gurgaon – 122001

+91 93 117 363 59

[email protected] www.webxpress.in

mailto:[email protected]

http://www.webxpress.in/