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Social Webinar Series
Instant Messaging & Unified CommunicationsSocial Webinar Series – Part 1
Social #collab4biz
Webinar SeriesIntroduction
Collaboration Spectrum
Overview
Competition
Key Considerations
Take Away
Social #collab4biz
Webinar Series Adam Levithan
Senior ConsultantPortal [email protected]@portalsolutions@collabadam
Introduction
Collaboration Spectrum
Overview
Competition
Key Considerations
Take Away
Christian BuckleyChief [email protected] @metalogix@buckleyplanet
Reco
rdTe
mpora
r y
Type o
f C
onte
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Individual Team Enterprise
Audience
Type of ContentTemporary Record
AudienceIndividual Team Enterprise
Social #collab4biz
Webinar Series
Overview
Competition
Key Considerations
Take Away
Collaboration Spectrum
Introduction
Reco
rdTe
mpora
r y
Type o
f C
onte
nt
Instant Message
Individual Team Enterprise
Audience
Social #collab4biz
Webinar Series
Overview
Competition
Key Considerations
Take Away
Collaboration Spectrum
Introduction
Reco
rdTe
mpora
r y
Type o
f C
onte
nt
Instant Message
Social
Team Sites/ExtranetOnline Storage
Intranet
Document/Record Management
Individual Team Enterprise
Audience
Social #collab4biz
Webinar Series
Overview
Competition
Key Considerations
Take Away
Collaboration Spectrum
Introduction
Alevithan: Do you use Instant Messenger to communicate?SarcasticColleauge: Yes, actually I’m using Instant Messenger Right now
That’s a really good point
Social #collab4biz
Webinar Series
Collaboration Spectrum
Competition
Key Considerations
Take Away
Introduction
Overview
Instant Messaging
Social #collab4biz
Webinar Series
Collaboration Spectrum
Competition
Key Considerations
Take Away
Introduction
Overview
2004 Pew Internet & American Life surveys reveal that more than four in ten online Americans instant message (IM). That reflects about 53 million American adults who use instant messaging programs. About 11 million of them IM at work and they are becoming fond of its capacity to encourage productivity and interoffice cooperation.
http://www.pewinternet.org/Reports/2004/How-Americans-Use-Instant-Messaging.aspx
Social #collab4biz
Webinar Series
Collaboration Spectrum
Competition
Key Considerations
Take Away
Introduction
Overview
http://www.evangelyze.net/services/microsoft-lync-deployment/#!prettyPhoto[pg_1]/0/
Unified Communications
Social #collab4biz
Webinar Series
Collaboration Spectrum
Competition
Key Considerations
Take Away
Introduction
Overview
Features
1-1 Chat Invite Friends Group Chat Status feed Custom Chat Area History
Status Setting Exporting and Importing Friends List
Photo based contact Ratings
Contact Integration Favorites
SMS Delivery Make phone calls Share photo
MMS Caller ID Share video
File transfer Free phone calls Share contact
Make video calls Share voice message
Free international calls Group calls
Instant Messaging
Unified Communications
Social #collab4biz
Webinar Series
Collaboration Spectrum
Overview
Key Considerations
Take Away
Introduction
Competition
Social #collab4biz
Webinar Series
Collaboration Spectrum
Overview
Competition
Take Away
Introduction
Key Considerations
http://www.theglobeandmail.com/news/politics/bureaucrats-using-instant-messaging-to-avoid-leaving-paper-trail-information-watchdog/article15649661/
Stop government staff use of instant messaging, says information watchdogCanada’s information watchdog is recommending a ban on instant messaging on federally issued BlackBerrys and other wireless devices because such messages evaporate so quickly, erasing part of the government record. (11/2013)
Social #collab4biz
Webinar Series
Collaboration Spectrum
Overview
Competition
Take Away
Introduction
Key Considerations
Avoid the smiley faceUse the same grammar and punctuation you would in an email -- just in a more to the point form. "The occasional shortened word may be fine, but text speak and silly emoticons do not belong in the workplace," Diane Gottsman, owner of The Protocol School of Texas.
http://www.cbsnews.com/news/7-etiquette-tips-for-iming-in-the-office/
Social #collab4biz
Webinar Series
Collaboration Spectrum
Overview
Competition
Take Away
Introduction
Key Considerations
Google's Gchat Replacement Doesn’t Play With Other Instant Messaging PlatformsWith Hangouts, Google is dropping the open XMPP messaging protocol that the company helped pioneer with Gchat. Also known as Jabber, the XMPP standard on Google Talk allowed users to chat with people who used other instant messengers.
http://www.slate.com/blogs/future_tense/2013/05/29/google_hangouts_the_gchat_replacement_isn_t_compatible_with_other_im_platforms.html
Take Away…
• Just because most people are familiar with using Instant Messaging doesn’t mean they’re doing it appropriately
• Standardize across your organization so it is less of a distraction
• Teach how to create ad hoc meetings for small groups
• Push conversation to IM• Etiquette
Social #collab4biz
Webinar Series
Collaboration Spectrum
Overview
Competition
Key Considerations
Introduction
Take Away
Portal Solutions’ Webinar Dates
Social #collab4biz
Webinar Series
Collaboration Spectrum
Overview
Competition
Key Considerations
Introduction
Take Away
March 4WEBINAR – Social Series Part 2
A Cluttered Inbox Slows Down CollaborationFeaturing Adam Levithan and Rick Hinton, Portal Solutions
WEBINAR – Social Series Part 3
Social Newsfeed/Micro BlogsFeaturing Adam Levithan and Naomi Moneypenny, Synxi
WEBINAR – Social Series Part 4
Team Sites/Purposeful PlacesFeaturing Adam Levithan and Benjamin Niaulin, Share GateShareGate
April 1
May 6
