Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge

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Webinar

Quality Management and Control Tools

Saket BansaliZenBridge Consultancy Private Ltd.


Agenda

Affinity Diagram

Process Decision Program Charts

Interrelationship Digraphs

Prioritization Matrices

1

2

3

5

4Tree Diagram

Activity Network Diagrams6

Matrix Diagrams7


Quality Management and Control Tools

• Tools Introduced in PMBOK 5• Mentioned as Tool and Techniques of

• Plan Quality• Perform Quality Assurance

• Helps in Analysing Quality Related Trends

• Usages is not Limited to Quality Management


Affinity Diagram

• Used to organize and group data depending on data resemblance / similarity

• Data can be collected from ideas raised from brainstorming / group thinking activity


Affinity Diagram

Random IdeasAffinity Diagram

Group 2 Group1 Group 3


When to Use Affinity Diagram

• Collect Requirement , Used in Group Creative Techniques • Plan Quality , Generate Ideas to decide tools for Quality

Assurance and Control • Quality Assurance, to group the causes of defects under

category so it can be taken care of in one go



• Understand the Goal in relation to the steps for getting to goal

• As a project manager do you want to check what might go wrong with your project plan which is under development – PDPC is the tool which can help you

• Identify what can go wrong and consequences• It’s a Hierarchical Diagram

.



Partial PDPC for - My Pizza Service

Pizza Service

Customer Feedback

Shift Rotation

On Time Delivery

Yummy Pizza

Staff Training

External Training

On Job Training

Trained StaffFriendly Staff

Goal / Objective Strategy Next Step / Outcome Countermeasure


When to Use PDPC

• When planning Quality for projects where cost of failure is high.

• Analysing the trend in Quality Assurance and Identifying measures


Q & A



• Analyses tools to identify the cause-and-effect relationships among critical elements.

• Helps in distinguishing drivers and outcomes• Helps in the Identifying root cause

.



Problem Statement

Idea / Cause

Idea / Cause

Idea / Cause

Idea / Cause

Idea / Cause

Idea / Cause

Idea / Cause

The boxes with maximum number of outgoing arrows are the Key CausesThe boxes with maximum number of incoming arrows are the final effects – critical and need to be addressed


When to Use Interrelationship Digraphs

• When we want to explore relationships between ideas / causes

• While doing Cost/ Benefit Analysis in Quality Planning• Identifying impacts of actions in Quality Assurance


Tree Diagrams

• Graphical representation of the division of information into increasing levels of details

• Also known as systematic diagram and analytical tree• It helps in taking forward a general information to specify• It ensures that action plan (details / steps) is visibly linked

with the identified goal • This representation makes it easy to understand the

complexity of the project


Tree Diagrams

Document sign-ups

Update existing portal

Web based Sign up

Manual Sign up

Recorded

New Portal

Phone in Sign upAutomate Sign

up


When to Use Tree Diagrams

• It can be used to analyse any process / idea in detail• For communicating details to others• Quality Planning , Mapping quality goals to actions • Quality Assurance, Executing actions for quality goals• Example of Tree Diagrams

• Work Breakdown Structure• Risk Breakdown Structure• Resource Breakdown Structure• Organization Breakdown Structure



• Systematically comparing choices through the selection, weighing, and application of criteria

• It helps to surface the basic disagreements /issues• Makes the decision making process more transparent ,

objective and collaborative


Problem Frequency Importance Feasibility Total Points / Relevance / Weightage



When to Use Prioritization Matrices

• In Quality Planning to identify priority actions to achieve quality objective with minimum cost

• To prioritize actions coming from Group Thinking Activities, Quality Assurance

• Collect Requirement , Multi Criteria Decision Analysis• Usually used with other tools


Q & A


Activity Network Diagrams

• It displays the interrelation among the tasks / steps which impact the project

• Two forms of activity network diagrams are commonly used – activity on node and activity on arrow


Activity Network Diagrams

Task A

StartStart EndEnd

Task B Task C

Task ETask D


When to Use Activity Network Diagrams

• It helps in finding out minimum / total completion time of the project

• It can be a help in plotting sequencing of tasks of the project

• Help in charting realistic schedule • Can be used to identify critical tasks that need to keep an

eye on• Helps in Visualizing Activities for Quality Planning and

Assurance


Matrix Diagrams

• Show the strength of relationship between factors , cases and objectives


L – Shaped Matrix

Customer A Customer B Customer C Customer D

Requirement 1 Yes No No Yes

Requirement 2 No Yes Yes Yes

Requirement 3 Yes No Yes No

Matrix Diagram


When to Use Matrix Diagrams

• Quality Planning and Assurance to analyse the relationship of factors , case and objectives

• In Collect Requirement , as part of Group Creative Technique


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Upcoming Events

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2013


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Q & A


Trainer

Saket Bansal

[email protected]

iZenBridge Consultancy Pvt. Limited


Thank You for Joining Us

Hope you found the webinar presentation interesting.

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Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge