WHAT IS A VIRTUAL PBX BUSINESS PHONE SYSTEMS 101

WHAT IS A VIRTUAL PBX?• A VIRTUAL PBX (PRIVATE BRANCH EXCHANGE)

IS A TYPE OF TELEPHONE NETWORK THAT IS USED WITHIN A COMPANY OR ORGANIZATION• THE USERS CAN COMMUNICATE WITHIN THEIR

COMPANY OR ORGANIZATION AND THE OUTSIDE WORLD USING THE INTERNET, TYPICALLY VOICE OVER IP (VOIP) TECHNOLOGY• ALLOWS YOU TO HAVE MORE PHONES THAN

PHYSICAL PHONE LINES (PTSN) AND ALLOWS FREE CALLS BETWEEN USERS

FEATURES OF A VIRTUAL PBX SYSTEM• TRANSFERS• VOICEMAIL• CALL RECORDING• INTERACTIVE VOICE MENUS (IVRS) • ACD CALL QUEUES• AND MORE

BENEFITS OF A VIRTUAL PBX• LOWER MONTHLY RECURRING COSTS• ELIMINATE MAINTENANCE AND UPGRADE EXPENSES• ZERO TO LOW UP-FRONT COSTS• SEAMLESSLY CONNECT MULTIPLE LOCATIONS• FAIL-OVER PROVIDES AN AVAILABLE SOLUTION• STREAMLINE CALLS WITH IVR MENUS

OTHER TYPES OF PHONE SYSTEMS

• TRADITIONAL BUSINESS PBX• HYBRID PBX PHONE SOLUTION• HOSTED / CLOUD-BASED PHONE SOLUTION