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What makes a good message

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Page 1: What makes a good message
Page 2: What makes a good message

Who consumes it?

General public

Internal to the company

Developers

Determine the level of detail

Page 3: What makes a good message

It has to make sense!

Read it out loud

Use other resources

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Spelling & Grammar Is Important

Page 9: What makes a good message

Spelling & Grammar Is Important

.Net Developers Like To

Capitalize Every Single

Word When Writing Text.

Page 10: What makes a good message

Be Specific When Needed

“First and last name required.”

“Email aliases cannot be created for users

without a first and last name. Please add

a first and last name for this user.”

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Be Specific When Needed

“Phone numbers may only contain integers,

spaces, dashes, and parentheses.”

“This doesn’t look like a valid phone

number. Please enter phone numbers like

this: (123) 456-7890”

(but not too much information)

Page 12: What makes a good message

Highlight Important Details

Use Contrast or emphasis!

[email protected] was added to the Sales group.

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Plural vs. Singular wording

1 user(s) were added.

You can’t count??

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Plural vs. Singular wording

[email protected] has been added

3 users have been added

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Choices

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Choices

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Choices

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Error ending slideshow about errors