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When You Adopt a Nonconvention Reliability Metric … (当你采用自定义的可靠性度 …) Dr. Wendai Wang (汪文岱) ©2011 ASQ & Presentation Wang Presented live on Mar 09th, 2011 http://reliabilitycalendar.org/The_Reli ability_Calendar/Webinars__Chinese/Webinars__Chinese.html

When you adopt a non convention reliability metric

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Most commercial enterprises want some meaningful but simple metrics to measure, track and report their part and/or product reliability, which link well to their business and/or engineering processes. An internal reliability measurement may sometimes be "defined" for that purposes. However, without careful consideration initially, the adopted non-conventional reliability metric may be lack of scientific sense, causing a lot of confusion and misunderstanding in calculation, reporting and communication. This talk presents you a real case study, which turns out to be a good example of lesson learned.

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Page 1: When you adopt a non convention reliability metric

When You Adopt a Non‐convention Reliability 

Metric …(当你采用自定义的可靠性度

量 …)

Dr. Wendai Wang (汪文岱)©2011 ASQ & Presentation WangPresented live on Mar 09th, 2011

http://reliabilitycalendar.org/The_Reliability_Calendar/Webinars_‐_Chinese/Webinars_‐_Chinese.html

Page 2: When you adopt a non convention reliability metric

http://reliabilitycalendar.org/The_Reliability_Calendar/Webinars_‐_Chinese/Webinars_‐_Chinese.html

ASQ Reliability Division Chinese Webinar 

SeriesOne of the monthly webinars 

on topics of interest to reliability engineers.

To view recorded webinar (available to ASQ Reliability Division members only) visit asq.org/reliability

To sign up for the free and available to anyone live webinars visit reliabilitycalendar.org and select English Webinars to find links to register for upcoming events

Page 3: When you adopt a non convention reliability metric

When You Adopt a Non-convention

Reliability Metric …

当你采用自定义的可靠性度量 …

汪文岱博士

可靠性工程总监

GreenVolts, Inc.

Fremont, California

[email protected]

Page 4: When you adopt a non convention reliability metric

Key Words/Terminologies 关键词/术语

Case Study: 案例研究

Failure Data Analysis: 失效数据分析

Field Reliability: 应用可靠性

Lesson Learned: 经验教训

Reliability Measures: 可靠性度量

Warranty Period: 保修期

Page 5: When you adopt a non convention reliability metric

Design in and Report out

Reliability Metrics – theoretically & practically

• define / represent;

• be able to be designed in;

• report out

the reliability of your systems, subsystems and parts.

Page 6: When you adopt a non convention reliability metric

Convention Reliability Metrics

Some well-defined, commonly-used reliability

indices

• Reliability

• Failure Rate

• MTTF / MTBF

• …

Page 7: When you adopt a non convention reliability metric

Annual Failure Rate ?

Annualized Failure Rate (AFR) to measure the parts

reliability – What ?

Page 8: When you adopt a non convention reliability metric

Failure Rate ?

Have been used in high-tech industries.

Could be just a Failure Rate? But confused with the

word “annualized”.

Page 9: When you adopt a non convention reliability metric

Research

Some studies / publications

• “AFR: Problems of Definition, Calculation and

Measurement in a Commercial Environment” by Jon

Elerath

• “The iFR Method for Early Prediction of Annualized

Failure Rate in Fielded Products” by Bill Lycette

Page 10: When you adopt a non convention reliability metric

Non-convention Metric

It’s unconventional

• Different definitions (self defined)

• No standard calculation method

• Likely result in significantly different estimates by

customers and supplies

It could be

• a failure percentage based or

• a time based rate.

Page 11: When you adopt a non convention reliability metric

Definition

The AFR definition we used:

AFR = Total Failures from Units in the Denominator

Total Units Shipped in past Warranty Period

Page 12: When you adopt a non convention reliability metric

Good for Business

Apparently it’s simple

• Easy to obtain (from data)

• Seems easy to understand

o Failure percentage based

Seems meaningful for business process

Seems well defined (in calculation)

Not a failure rate !

Page 13: When you adopt a non convention reliability metric

Disadvantages

Lack of theoretical base

• What does it really mean?

• How to convert the AFR to other reliability quantities?

• How to quantify the confidence bounds?

Confusion in calculations

How difference between methods?

Lots of misunderstanding

• Failure rate

Page 14: When you adopt a non convention reliability metric

Case Study

Always see reliability (in term of AFR) improvement

for design changes

• Not always match with reality

• Not see reliability improvement in whole parts pool

Discrepancy in an AFR value between our estimate

supplier’s estimate.

Page 15: When you adopt a non convention reliability metric

Misunderstand in Calculation

The AFR value highly depends on the interval over

which the data is collected.

• Warranty period is in the definition.

• It may take as much as whole period before the

improvement (or degradation) is observed.

Someone couldn’t wait and reported out AFR values

based on a short period (available data) !

Page 16: When you adopt a non convention reliability metric

Misunderstand in Terminology

The AFR we defined is not the Failure Rate !

BUT suppliers thought: our AFR = the Failure Rate.

AFR numbers arrived at widely different figures

even using the same data.

Page 17: When you adopt a non convention reliability metric

The Language of Engineering is Math.

What’s the term we really defined?

Theoretically, it’s an average value of the

unreliability function over the warranty period *.

N

tF

N

n

AFR

N

i

i

1

Period Warranty Past in Shpipped Units Total

rDenominato the in Units from Fai lures Total

T

dttFT

AFR0

)(1

* Depends on the real calculation method.

Page 18: When you adopt a non convention reliability metric

Different Data Intervals

Precisely, it’s an estimator of an average value of the

unreliability function over the period.

Years

Probability of Failure

1 2 30 4

AFR Value with 2-year data

Part’s unreliability curve

AFR Value with 1-year data

Page 19: When you adopt a non convention reliability metric

Simple Explanation

Numerical example*

• Failure Rate (constant) = 0.1 failures/year

• New Order = 1,000 parts/year

• AFR = 5.25% (using Year 2010 data only)

• AFR = 9.56% (using 2-year data)

Page 20: When you adopt a non convention reliability metric

Build up Theoretical Base

A percentage based metric

A non-parametric estimate

• matching moment estimation (MME)

A better estimate (MLE) could be introduced

• fully use information from the data

• independent of data interval

• be able to establish the confidence bounds

Page 21: When you adopt a non convention reliability metric

Converted to Other Quantities

Be able to establish relationship between AFR and

other reliability quantities.

Example: Part - PN 123456

• 489 units shipped in past 2 years.

• There were 56 failures among them.

• AFR_MME = 56 / 489 = 11.5%, which can be converted to

• FR = 13.47 FPMH

Page 22: When you adopt a non convention reliability metric

Converted to Other Quantities

Different estimate methods

• AFR_MME = 11.5% FR = 13.47 FPMH

• AFR_MLE = 14.1% FR = 17.69 FPMH

Failure Rate directly from data

• FR = 17.88 FPMH

Confidence bounds for AFR (at 90% CL)

• AFR_LL = 10.9%

• AFR_UL = 17.8%

Page 23: When you adopt a non convention reliability metric

Summary

Non-conventional reliability metrics were wisely

defined for good reasons.

A thorough study is often needed to make good

sense out of it.

Communication is imperative.

Education still is a crucial task for

reliability engineering.