Why Is Culture So Critical to Lean IT Leadership?

Why is Culture so Critical to Lean IT Leadership?

WELCOME!

Host and Presenter

Deborah BurtonMember Marketing TeamLean IT Association (LITA)

Channel Marketing ManagerITpreneurs

LITA - Pioneering a Global Standard for Lean IT Education & Certification

● Lean IT Association (LITA) is a non-profit organization founded by three Accredited Training Organizations (ATOs) - ITpreneurs, Pink Elephant, Quint Wellington Redwood and three Examination Institutes (EIs) - APMG, EXIN, PEOPLECERT International Ltd. To realize its broader purpose LITA aims to provide:

● An industry-standard set of Lean IT reference materials and other resources for practitioner organizations to use;

● An certification scheme aimed at practitioner organizations looking to adopt Lean IT principles in the IT Service development and operations department as well as professionals that want to be certified in Lean IT on various levels.

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Today's Guest Presenter

Nadine FruinFruin Consultancy & Training

ITpreneurs Lean IT Master TrainerLean IT Foundation, Kaizen, LeadershipMaster of Organizational Change ManagementITSM, COBIT 5, ISO 20000, BiSL

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Why Is Culture So Critical to Lean IT Leadership?

http://www.leanitassociation.com/event/916-why-is-culture-critical-to-lean-it-leadership/







What Is Culture?

▪ The ideas, customs, and social behavior of a particular people or society

▪ The attitudes and behavior characteristic of a particular social group

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Attitude and Behavior

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Lean IT is Structured in Five Dimensions

Kaizen to Facilitate Continual Improvement


Lean Mindset: A Way of Thinking and Acting

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● Good is not the end, seek perfection and flow● Problems are opportunities, enable us to provide more

value to customers● Think counter-intuitively, the usual way of doing things

is not always the best way● Focus on delivering value, not on cutting costs or

making a profit ● Nurture long-term relationships and ensure all parties

benefit● Make short-term behavior consistent with long-term

goals● Look at the whole, not just the constituent parts


What is Lean Attitude?

● Belief that improvement is always possible● Desire to add value to customers● Belief in taking the next step, however small● Have a critical mind, but always bring a solution● Belief in the possibilities of people, rather than their limitations● Belief that together we can achieve more than alone


What is Lean Behavior?

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● “Go see” for yourself to thoroughly understand the situation

● Discussions happen on the work floor, in front of the real situation, with the people really involved – not in the manager’s office

● Small concrete adjustments can make a big difference

● Learning becomes a part of the everyday routine

● Just do it● 5 Why● A problem is an opportunity to improve ● Experiencing an ‘aha!’ moment – a

moment of sudden and profound insight● There is an open dialogue between staff

at different levels

Continual Improvement Exciting and Open


What Kind of Culture Is Beneficial for Us?

Top Ten CIO Concerns For 2016 Society for Information Management (SIM)

The Technology Alignment with the Business Security & Privacy Speed of IT Delivery and Time-to-Market Innovation Business Productivity & Efficiency IT Value Proposition to the Business IT Agility & Flexibility IT Cost Reduction & Controls Business Agility & Flexibility Business Cost Reduction & Controls


We Need a Culture That Is Based on…

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Lean behaviors● Patience● Reflection● Calmness● Trust● Constructive dialogue, feedback● Compassion● Understanding● Fact based, validated● Respect● Objectivity● Listening● Knowledge sharing, transparency● Self reflection, humor● Visible

Not Lean behaviors● Negativity● Revenge● Ego● Distrust, extreme flattery● Criticism● Irrelevant observations● Gossip● Interpretations● Sarcasm● Prejudice● Preoccupation● “Local hero”● Cynicism ● Hidden @leanittweets

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Desired Organizational Culture Starts…with You

Leading by example: in thought, action and emotion

• Authenticity• Honesty• Sincerity

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Traditional Lean

Managers have all the answers Manager should ask the right questions, employees should have the answers as a team

Managers do the thinking, workers concentrate on doing

Managers facilitate the workers to add value

Activities are done, because they are asked to be done

Activities are only done if they add value

A certain rate of defects is unavoidable

Defects can be eliminated


Concrete Actions

● Structurally show true interest in how employees execute their tasks

● Stimulate and inspire employees through dialogue and by setting challenging expectations at the individual level

● Inspire people to change from “just doing my work” to “my work makes a difference; my work is necessary to achieve our goals”

● Build systems and processes that cascade responsibility

● Influence by being knowledgeable, by getting into messy details, by coaching and teaching

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Honest Interest in People Combined with Performance Objectives

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Go See● Observe● “Sr. Mgmt. must spend time on the work floor.”

Ask Why● Interact● “Use the “Why?” technique daily.”

Show Respect● Listen● “Respect your people.”

Chairman Cho of Toyota@leanittweets

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Create an Environment that Stimulates Success

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Top down and bottom up: Continual Flow of Interaction and Information


Why We Don’t Do It: The Fear Factor

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● Fear of Failure● Fear of Making Mistakes● Fear of Judgement● Fear of Rejection● Fear of Success● Fear of Discomfort● Fear of not being Popular● Fear of your Inner Voices and Emotions

● = Fear of Yourself


Just Do It!

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Ensure● No idea killers● Out-of-the-box thinking● Inspiring environment

Go to the workplace● Facilitates the generation of ideas for

solutions, especially because ideas can be discussed with the people.

● Workplace validation ensures that the implementation of improvements is carried out in a way that garners support with the people doing the work


LITA Supports Four Distinct Certifications

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Contact Us

Deborah BurtonMember Marketing TeamLean IT Association (LITA) [email protected]

Nadine FruinFruin Consultancy & [email protected]

www.leanitassociation.comOr follow us on LinkedIn:www.linkedin.com/company/lean-it-association


Thank You!

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Watch the webinar recording

Webinar Recording

Why Is Culture So Critical to Lean IT Leadership?








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We believe that “Lean Thinking” should be an integral part of every Enterprise IT organization and also every IT professional’s toolkit.

Lean thinking is about understanding how to assess business processes, to identify and eliminate waste. Today, many IT professionals stakeholders from cross-functional areas -operational, tactical and strategic — have or are planning to get certified in Lean IT with the objective of reducing waste and improving efficiency.

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