Windows 10 Problems Support

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Common problems

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Nonresponsive Shell

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•Windows 10 has a completely different shell than prior versions.

•The Explorer.exe process is still at its core, but there are a few additional components as well that make the "modern experience" possible.

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•If you click the Start button and nothing happens, or if the entire taskbar refuses to respond to interaction,

•Open Task Manager (press Ctrl+Shift+Escape),

•find Windows Explorer in the task list, and click the Restart button.

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Performance issues

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•There's nothing more frustrating than weird, unexplained slowdowns and hangs.

•For those times, use Task Manager's Performance tab and Resource Monitor to figure out which process is causing problems.

•In the first few hours or days after a major update, it's normal to see some background activity caused by indexing and backup.

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Microsoft Edge

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•Microsoft's new browser is greatly improved since the initial release in 2015.

•The biggest change is support for extensions, although the current list of available extensions is still limited.

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•One change I recommend making is disabling Flash support, which you can do from the Settings menu (click View Advanced Settings, then slide Use Adobe Flash Player to the Off position.)

•If Edge doesn't work well on the sites you use most often, replace it with a different default browser.

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OneDrive issues

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•The OneDrive sync utility is also greatly improved from the initial release.

• The new universal sync client now supports OneDrive for Business, for example, although the promised support for placeholders still hasn't arrived.

•If you'd prefer to simply disable OneDrive,

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OneDrive issues

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•In the first few months after the initial release of Windows 10, I heard multiple complaints from people unable to access apps in the Windows Store.

•Most of those issues were on Microsoft's end and have been fixed by updates.

•If you're still experiencing issues, you might be able to fix things with the Wsreset command, which (as you might guess from the name) resets the Windows Store.

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Issues with individual apps

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•The new Universal Windows apps themselves can occasionally experience problems, such as apps that refuse to open or that crash with no explanation, either in the middle of a task or shortly after opening.

•I am hearing fewer reports of this type of issue lately, perhaps because of updates that fixed the underlying problem.

•For third-party apps, uninstalling and reinstalling the app sometimes works.

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Thank You

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