Xquisite technologies profiler bpo

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XQUISITE

TECHNOLOGIES| E-Commerce: Goxquisite.in | Tech. Services & Support: Gettecgo.com | BPO | HRMS : Jobshop.co.in |

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Introduction & Business Overview

We are a leading global business services provider of customer experience.

We offer a comprehensive suite of solutions that helps your business plan

deeper, transparent and better optimized customer connections & experiences

- from strategy development through execution. We have been the Best

process experience creators for global giants across outsourcing & technology.

Present in 4 locations across India with over 250 employees, we manage

almost half a million customer interactions every year for over 20 clients

across diverse sectors. We believe that makes us your ideal transformation

partner. Our willingness to invest in forward oriented innovation and embrace

a new economic era led to the successful sale of AUI to Tele-Performance in

the recent past. Established on a note of promise and with the right mind-set,

this strategic turn redesigns our ability to tap into a world of new

opportunities and results. www.xquisitetechnologies.com


Innovative technologies are fast transforming consumer expectations and

intensifying competition. To be game-changers in this dynamic sphere, your

business has to be a player, not a bystander. You have to be aware and agile

in your responses to global shifts. You need to deliver memorable consumer

experiences that earn both loyalty and profitability.

In a changing world, our road-map solutions are your best bet to achieve

faster, smarter growth and efficiency. Because we believe it is our business to

make sure your business succeeds.

See more at: www.Xquisitetechnologies.com

www.xquisitetechnologies.com


We are just a call away and distances do not impact us. Our existing clients are located in diverse geographies and with a lean team we are able to service them immediately.

Leveraging open source technologies and concepts of reverse engineering, Xquisite builds

enduring products. In addition, automated and remote monitoring of installations helps us to

foresee issues and fix them thereby overcoming downtime.

CONCEPT & IDEOLOGY



Xquisite Technologies Private Limited’s footprints

We Cater to:

Tech

Support

ERP

&

CRM

BPO

Ecommerce

HRMS

BRANDGoXquisite


BRANDJobshop

BRANDGetTecgo

Airtel

Refund

Process.

Essel

Outbound

Process.

VC

International

Process


INBOUND/

OUTBOUND

EMAIL/

SMS/OBD

CRM / Data

Analytics

BPO

• Cost-effective staffing solutions to

provide 24x7 support

• Effective customer account

management

• Fast and efficient communication

and account update

• Tech Support/Customer Care services

• Bulk Email Support

• Domain Expertise

• IVR/SMS Support

• Functionalities are supported by CRM

• User friendly

• Fast & Reliable

• Data Analytics, SQL sever & MIS Support

BPO


Ecommerce:

GetTecGo

JobShop

• Tech Support

• Over the Phone

support

• Service Support

• Talent Acquisition

• Third Party Payroll

• Training/Development


PROCESS:

• OUTBOUND PROCESS • INBOUND/OUTBOUND

PROCESS

• INBOUND CUSTOMER

SERVICE

VALUCONNECT

• OUTBOUND CUSTOMER

SERVICE

1. REFUND OF SECURITY

DEPOSIT.

2. REFUND OF EXCESS

MONEY.

3. CUSTOMER VALIDATION

1. COLLECTION FOR ZERO

TO TWO BUCKET

2. OBD

3. INFORMATION

REGARDING BILL

GENERATION

1. SERVICE SUPPORT

2. FEEDBACK

1. US CUSTOMER SUPPORT



BPO Outbound Collections Expertise

Bulk Email/SMS/OBD support system

Tele-calling

Support &

Follow-up

Collections

Expertise

skilled

Manpower

Field

Collection

& Pickup

support

Collections

Workflow

Automated

System

Integrated CRM (Cloud based technology) for managing the activities



ESSEL COLLECTION PROCESS

Data for Bucketization

Data monitoring &

analysis

Collection StrategyOutbound Call Centre

Customer touched

according to the amt. &

bucket

Billing/Collections CentreData sharing with EsselData maintenanceFollow-upMIS

SMS & Email

SMS & Email Interface



AIRTEL COLLECTIONS PROCESS

Day Zero: Bill Generation


SMS/OBD/EMAIL Interface Day 11 : Reminder

Day 18 : OverdueSMS/OBD/EMAIL: Precall Announcement

Barring CategoryA. 38th Day

B. 52nd Day

C. 52nd Day

10days reminder calls. Permanent Disconnection




TECHNOLOGY• ERP

• BPO

• CRM

• APPLICATION DEVELOPMENT



APPLICATIONS

We are pioneered in

making refund process for Telecom.



Ecommerce GoXquisiteThe advantages of e-commerce for the consumers today are numerous, they can save time, compare prices online, and order from a

remote area and in-addition to all this it is very convenient. In todays busy lives no one gets enough time to enjoy the cultural richness

and ethnicity and diversity what India has to offer. Keeping all this in mind Xquisite Technologies Pvt. Ltd. brings the culture of India to

your home through GoXquisite.in

You can order sitting in the comfort of your living room and get the best clothes from all over the country. No more jealousy from your

cousin from Lucknow because she is wearing her beautiful Chicken Kadhai Saree at a wedding and you can’t go to Lucknow because of

your busy schedule or no more envy of your neighbor whose relatives from south gifted her with a beautiful Kanchipuram Saree. Now

You can have it all at your home and that too at a very cheap and nominal price.


http://www.goxquisite.in/


ONE STOP TECH SUPPORT

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www.gettecgo.com

GETTECGO



www.jobshop.co.in



DATA ANALYTICS & MIS SUPPORT




*DATA MANAGEMENTDATA BUCKETIZATIONCONSUMER BILLING DATACONSUMER CHURN DATACHURN ANAYLSISDAILY COLLECTION REPORTSALES REPORTPERFORMANCE REPORTAGENT PRODUCTIVITY REPORTDAILY MIS REPORTMONTH END REVIEW DATAINVOICINGADHOC REQUIREMENTSLA REPORTDAILY MISQRC DASHBORADCOMPLAINT TRACKERAGENT PRODUCTIVITY REPORTADHOC REQUIREMENTCustomer Refund Report & Analysis



TALENT ACQUISITION We take great pleasure to introduce Xquisite Technologies as a promising HR firm, based in Delhi. founded on the pillars of trust, respect, acumen, and honesty,

the company serves various sectors by rendering comprehensive Recruitment Services. The company is owned and promoted by a team of zealous professionals.

The visionary attitude, exemplary leadership skills, and excellent analytical abilities of the team members are heading the company towards the zenith of

success. The company was established with a mission to act as a common platform for the job seekers and the recruiters, where they can explore their chances of

working together.




HR SERVICES

• Manpower Recruitment/Executive Search.• Bulk Recruitments. • Payroll/Manpower Outsourcing.• HR Consulting.• Background Verification.


Temporary Staffing



STAFFING PROCESSTransfer/Recruit

Recruitment/ Short listing

Joining Formalities

Monthly StatsPayroll processing & Statuary Adherence

Salary Transfer/Settlement

Resignation/Termination of Associate



Our Clients



Hiring Partners




Hiring

Partners

Fab Hotels



Associate Partner





THANKYOU!!!!


Technology

Xquisite technologies profiler bpo