Back ForwardXynomix database support...

We offer our customers a range of support services based around Oracle and Microsoft SQL Server database environments:

1. Full Support & Managed Services 2. Pay as you Go Support Service

3. Second-Line Support Services 4. Consultancy

The Xyno-Mix support package allows these services to be tailored to your individual requirements – so that you only ever pay for support that you actually need!

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Full support & managed services...

- Unlimited access to our team of dedicated Oracle and MS SQL Server DBA’s

- Monitored database environments 24x7x365

- Increased system performance and availability

- Preemptively maintained databases = reduced system downtime

Pay as you go support service... Back Forward

Emergency DBA sick cover

Support on a ‘Per-Project’ Basis

Support for ‘One-Off’ Fixes

Maintenance Tasks

System Updates

Security Patching

Back ForwardSecond line support services...

Our ‘Second-Line Support’ Services for Oracle & MS SQL Server are delivered to each client’s specification. The different options that are available for service delivery are:

Contractually – You define the support hours & we guarantee a response within thirty minutes!

When Required - You call our support desk at any time during normal working hours and our DBA and consultancy team will be scheduled to assist you remotely until the problem is resolved.

By Telephone – As a contracted second-line support client you can contact our support desk, which is redirected to a senior DBA out of hours, for advice and technical support.

Remotely - The majority of our second-line support can be delivered remotely and is as effective and secure as having a team of DBAs sitting in the next server room.

Consultancy...Back Forward

Xynomix provide a full range of Oracle and MS SQL Server consultancy services around the database level, including:

Troubleshooting Health Checks

Installations

Upgrades Performance Tuning

Back ForwardBut that’s not all...Xynomix offer a wide range of additional services around Oracle, Microsoft SQL Server, as well as Linux and Unix operating systems:

As well as support services, we can also offer expert advice on Oracle Licensing, full training courses around the complete Oracle range, as

well as advice and consultancy around the complete VMware virtualization product suite.

Xynomix are about tailored, bespoke services to meet your Oracle & MS SQL Server needs – if you do not see the service you require, then please contact us today. We’d love to help!

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‘Think Xynomix for Database Support?’

info@xynomix.com - 0845 222 9600 – www.xynomix.com

So why not...

We would love to hear from you!

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