2013 may-sc-agent-conference

Good day,• I’m Tuan, LE H. Manager of

Saigontourist Overseas Placement Office under the Saigontourist Travel Service Co.Ltd.

• Joined Saigontourist since 1994. Proceeding thru several positions within the company. Have so far been in manning services for 7 years.

• Email: [email protected]

• Working office: 19 Hoang Viet, P.4, Tan Binh District, Ho Chi Minh City, VIETNAM.

SAIGONTOURIST TRAVEL SERVICE COMPANY LIMITED

(S.T.S)&

CREW MANNING SERVICES2012 PROFILE

COMPANY PROFILE 2012

COMPANY PROFILE 2012• Established since 1975,

under the SaigontouristHolding Company Limited.

• At the present, S.T.S is the only travel company awarded Vietnam’s official brand name in tourism & services industry.



Receiving 10prestigious awards

• The only travel company chosen to join the National Brand Program of the Vietnamese Government since 2008 - the first year of the program.

• The leading of Top Ten Tour Operators in both inbound and domestic.

• The Guide Awards 2011 - 2012.• The Most Favorite Vietnam

Brands 2012.• Top Ten Commercial Tourism

Website.• Top Ten Tour Operators of HCMC

in inbound, domestic and outbound.

• The Tourism Alliance Awards 2012 for the inbound travel operator.


Gaining over USD

95 million

in total revenue

• Revenue: increase by 25%

• Return On Equity: 110%

• Operating effectively in all three primary tourism fields: Inbound, Outbound and Domestic travel.


Serving over

450,000 Vietnamese and foreign

guests

• Increased about 15%.• Boosting the diversity

of travel services and products.

• Serving foreign tourists traveling to Vietnam by air, sea, river and by land.

COMPANY PROFILE 2012Launching

8 new offices

& branchesnationwide

• Saigontourist’s travel offices in District 11, District 5 & Go Vap District.

• Saigontourist – Ha Noi’s travel office in 82 Ton Duc Thang st., Dong Da district

• Saigontourist - An Giang branch in 80/1 Tran Hung Dao st., Long Xuyen city

• Saigontourist - Long An branch, 111 Hung Vuong st., Tan An City

• Saigontourist - Dong Nai branch, 365 of 30/4 st., Bien Hoa city

• Saigontourist - Hai Phongbranch, 13 Ho Xuan Huong st., Hong Bang district.


• So far, totally, 20Saigontourist Travel Service Offices & Branches established & come into operation all over the country.


Serving

96 journeys

of foreign luxury cruises

to Vietnam

• Serving about 8 cruises with 1,500 - 1,800 passengers and crew members every month.

• Boosting the cooperation with Star Cruises in 2013 by hosting a ceremony to welcome SuperStarAquarius at Halong Bay on November 2012.

• Maintaining the leading role in the inbound travel in general and in the cruise travel in particular.

CREW MANNING SERVICES PROFILE 2012

CREW MANNING PROFILE 2012• International Crew

manning services included in the License for Vietnamese Guest Workers Provision Services granted to Saigontourist by government authorities.

CREW MANNING PROFILE 2012

• Year 2000, hospitality crew manning services first introduced to serve for the manning agent agreement with Star Cruises.


• Year 2008, Manning Agent Agreement with

Costa Crociere S.p.A signed and implemented.


• From 2009, Costa recruiting missions in the country followed by pre-embarkation training “Ready for Excellence courses” delivered by Costa mobile instructors.


• Year 2011, Training Services Agreement with Costa signed and Costa Campus @ SaigontouristHospitality Collegeestablished.

• Train-the-trainers coursesequipped Saigontouristinstructors with Costa knowledge & skills.


• Saigontourist training facilities upgraded and refurbished with Costa fund & equipments


Courses currently delivered at Saigontourist campus:•Restaurant•Bar•Galley utilities•House keeping•Second/Third Cooks

PRE-EMBARKATION TRAINING COURSES


• Interactive internet-based crew data management system applied to supervise crew member movements during the crew life, from ones recruitment to ones resignation.


Hospitality Crew Membersrecruited & pre-embarkation trained

from period of 2009 - 2012

CREW MANNING PROFILE 2012• Average crew life:

298 days per C.M• Average on-board term:

7 months per contract• Percentage of

disembarkation within the first 30-day-on board: 9.09% including Not-to-rehire number of 6.82%.

THANK YOU

FOR YOUR ATTENTIONHAVE A NICE CRUISE!