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Provides an overview of 211 Orange County. Term project for my second internship for my Human Services degree at Saddleback College.
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ashley taylor HS 150
get connected. get answers.
2-1-1 Orange County
2-1-1 Orange County
211 Orange County is a nonprofit 501 (c)(3) organization offering a comprehensive information and referral system linking residents to community health, human services, and support
Dial 211, (888) 600-4357, or visit 211oc.org
Agency Overview
2-1-1 History
to help people find the help they need
1984
Info Link Orange County
2005
Designated service provider
2006
Formally changed to 2-1-1 Orange
County
2-1-1 Orange County links residents to community health, human services, and support
2-1-1 Orange County also serves as a crucial public information system during local disasters
Available 24/7, multilingual Information & Referral Specialists connect clients utilizing a database with information on more than 4,000 programs
Simply put, 211 is to social services what 911 is to emergency services
Mission, Goals, Objectives & Strategies
2-1-1 Funding Sources
to help people find the help they need
County of Orange
Children & Families Commission
Orange County United Way
2-1-1 Clients Served
to help people find the help they need
87%
12%
1%
Languages
EnglishSpanishVietnameseOther
7%
23%
5%59%
5%
Ages
0-5Children 6-11Youth 12-24Adult Older Adults 55+
2-1-1 Clients Served
to help people find the help they need
Community Events
Radio & Television
Word of Mouth
2-1-1 Information & Referrals
to help people find the help they need
basic human services
physical and mental health
resources
employment support services
programs for children &
youth
support for disabled
individuals
support for seniors
family programs
transportation services
disaster & community
crisis support
2-1-1 Staff
to help people find the help they need
resource dept
outreach dept
information & referral specialists
2-1-1 Strengths & Limitations
to help people find the help they need
• great to their employees & interns
• extensive training• flexible weekday hours • high employee
morale/feelings of inclusion• perfect for any certificate
• no weekend hours
2-1-1 Internship Opportunities
to help people find the help they need