Delhi tourism

DELHI TOURISM

Amit Kumar 2010EE50542J. Phani Mahesh 2010EE50549Kamal Kishore 2010EE20519Manish Singh 2010EE50552

TO BEGIN WITH …

Some statistics and facts that highlight the dire need of re-considering the present state of tourism in the country, especially in Delhi ..

TO BEGIN WITH ..

• Around 34.4 percent(1.99 million) of all the foreign tourists visiting India kick off their tours by landing in Delhi .

Source – Indian Tourism Statistics

So Delhi hosts more tourists than any other state/city in India every year.

But the FTAs (Foreign Tourist Arrivals) in the country as well as capital has declined over the last couple of years.

REASONS ….

• Cases of offenses against tourists, like pick-pocketing, bag snatching, passport thefts, taxi scams etc. have increased manifold.

• Kochi, a famous tourist hotspot, turns out to be the city with the highest crime rate(1636 incidents of crime per 1 lac residents) with foreigners being the victims of a large number of the crimes committed.

TO WORSEN THE CONDITION …

“This advice has been reviewed and reissued with amendments to the Travel Summary (explosions in Hyderabad, 21 February). The overall level of the advice has not changed. We advise against all travel to specific regions of India and against all but essential travel to other specific regions of India.”

- Foreign and Commonwealth Office, UK

This is a statement issued by the tourism department of UK, a country from where 0.76 million tourists arrive in India annually.

Source – Indian Tourism Statistics

SURVEY :

So to get an idea of what the actual situation presently is , we surveyed a group of 30 people including 12 localites, 12 persons from other states staying in Delhi and 6 foreign nationals ..

Questions asked :

• Do u normally face difficulties in finding your way ?

• Is availability of transportation a problem ?

• What are the aspects you are most concerned about while touring ?

• Where did u get the info about the tourist places from ?

RESULTS

yes No0

5

10

15

20

25

Do u normally face difficulties in finding your way ?

Most of the times Sometimes Not much0

2

4

6

8

10

12

14

Is availability of transportation a problem ?

RESULTS :

Tourists are most concerned about:Transportation for localites and non-delhites.Security for Foreign nationals,Accommodation for non-delhites.

Tourist agencies are a major source of information. Not many seem to utilise services provided by Delhi tourism.

DELHI’S ONLINE TOURISM PORTAL• ‘http://www.delhitourism.gov.in’ is the Delhi government’s official online portal for tourism .

• Content available on the website :

1. Details of tour packages available.

2. Contact numbers of transport/ tourism authorities .

3. Online booking facility for registration of the tour packages.

4. Specific information like Best time to visit a place, Favourable climate etc. given .

DELHI’S ONLINE TOURISM PORTAL

5. List of Restaurants near the Tourist Places.

Flaws :

6. Though there are feedback forms available, yet no provision for user reviews is provided.

7. Issues with the user-friendliness of the website. Search for information regarding the tour packages, fares, routes etc. either ends up in a long pdf file or an Excel sheet !

8. No mention/measures whatsoever about the security of the tourists,which is the most bugging issue for travellers presently.

NEGLIGENCE ON PROVIDING THE DETAILS FOR THE LOCAL TRANSPORT :

SUGGESTIONS

There is a lot of content, some of which is useless. There is a feedback mechanism which is inefficient. The website needs to evolve into an interactive one to be more effective.

The Delhi tourism online portal should have a review system.

Reviews on the basis ofSecurityReachabilityPublic infrastructure

SMART TOUR COMPANION

• Issue GPS enabled devices to tourists entering Delhi.

• STCs contain essential information to identify the tourist.

• Government keeps a secure record of all STCs issued for statistical analysis.

• STC keeps track of all places visited.• This information can be used to prioritise services at most visited places.•During emergency, a tourist can give STC ID to speed up locating.


• STC allows a tourist to speak the destination and provides navigation instructions

• STC provides location-specific information. It can answer queries like•What is the nearest Ho Ho Bus stop?•What is the nearest Metro station?•What is the nearest place of interest?

• STC can be used to pay for public transport, accommodation, entry to tourist sites, etc. and is protected by a Personal Identification Number (PIN)

• STC has a built-in multi lingual audio guide that can play the relevant information about the place the tourist is in.


• When the STC detects a impulse, such as in the case of accidents, and if the tourist does not respond in a minute, it automatically sends a SOS (Distress call) to Emergency services.

• STC also has a panic button which can be used to start an voice call to nearest police station as-and-when needed or if the automatic detection fails.

SUGGESTIONS• Insurance for Indians touring abroad :

The citizens of India travelling abroad may be provided with an insurance before starting out on their journey to ensure that all the emergency medical expenditures will be re funded.

• Online links for Insurance companies must be provided on the existing tourism websites.

• Similar system is already existing and successfully being implemented in France and some other European countries.