Mayflower Acme Tours Sdn Bhd Corporate Profile

Mayflower Acme Tours Sdn Bhd Corporate ProfileMayflower Acme Tours Sdn Bhd Corporate ProfileMayflower Acme Tours Sdn Bhd Corporate ProfileMayflower Acme Tours Sdn Bhd Corporate Profile

Mayflower is a leading inbound tour operator in Malaysia. It offers a diversified range of

services for visitors to Malaysia including:

� Tailor-made tours for FITs and group travel � Ground transportation � Shore excursion � Scheduled coach tours � Driving tours � Car rental � Packaged tours � Hotel reservations � Agent representation � Airline ticketing � Meeting and incentive planner [MICE]

The company has earned a name for itself as a reputable tour operator, a destination management company as well as a meeting and incentive planner. With a large staff force of over 500 employees and a wide network of 16 offices and 3 airport counters, Mayflower is in good stead to provide consistently services anywhere in Malaysia.

Mayflower was the first to introduce luxurious air-conditioned coaches in Malaysia. We presently have one of the largest fleet of vehicles in the country for ground transportation. Totaling over 60 vehicles, they comprise of chauffeur-driven cars and vans, tour vans, mini and luxurious coaches of various seating capacities.

Mayflower is the pioneer in the car rental industry. Today, it is one of the largest car rental companies with a fleet size of over 2,500 air-conditioned vehicles of various models. Competitive pricing, a strict maintenance schedule and a 24-hour emergency assistance telephone number keep Mayflower Car Rental at the forefront of the Malaysian car rental industry. Mayflower, which has been a travel representative of American Express Travel Services since 1979, subscribes to the American Express Blue Box Values which are:

• placing the interests of clients and customers first

• a continuous quest for quality in everything we do

• treating people (both customers and colleagues) with respect and dignity

• conduct that reflects the highest standards of integrity, and

• teamwork

Our mission is to create and deliver delightful travel experiences for our customers by anticipating, meeting and exceeding their expectations. Through customer service, operational efficiency and selective partnerships, we make each travelers stay in Malaysia unique, memorable and satisfying. We also aim to deliver the best value in the market based on providing quality products and excellent service at an acceptable price. We want to help our business partners sell Malaysia better than their competitors.

1960

• Mayflower Tours was established 1963

• Incorporate of Acme Tours and Services Sdn Bhd The launch of the first car rental business in Malaysia. 1972

• Merger between Mayflower Tours and Acme Tours and Travel Services Sdn Bhd 1979

• Mayflower Acme Tours appointed a travel representative for American Express in Peninsular Malaysia.

1989

• Mayflower Acme Tours opens a branch in Langkawi 1991

• Mayflower Acme Tours opens a branch in Johor Bahru 1992

• Mayflower Acme Tours expands into East Malaysia with the opening of branch offices in Kuching and Kota Kinabalu

1997

• Mayflower Acme Tours launches a website, www.mayflower.com. It is one of the earliest companies in Malaysia to establish a presence on the world wide web.

1998

• Mayflower Acme Tours opens an airport counter in the KL international Airport in Sepang.

• Mayflower Acme Tours was awarded bronze, silver and gold medals by Nedcor Bank Ltd of South Africa and American Express for travel and ground arrangements provided to the South African Contingent at the Kuala Lumpur Commonwealth games.

1999

• Mayflower Acme Tours acquires Travel Shoppe to spearhead its expansion into outbound tours.

• Mayflower Acme Tours becomes a wholly owned subsidiary of Warisan TC Holding Bhd in 1999 after the reorganization of Tan Chong Motor Holdings Bhd's non-motor businesses.

2000

• Mayflower Acme Tours is recognized as the Top Agent in Malaysia for 1999/2000 by Malaysia Airlines.

• A joint venture company, Mayflower American Express Travel Services Sdn Bhd, is established to provide services for corporate travel.

2001

• Mayflower Acme Tours launches maytour.com, an internet B2B (Business to Business) site with a booking engine.

• Mayflower Acme Tours opens another car rental outlet at Plaza Seni (Singapore-Johor Bahru Taxi Terminal Johor Bahru)

2002

• Mayflower Acme Tours launches a Chinese language website catering to travel partners of its inbound department.

• Mayflower Acme Tours acquires Discovery Tour (Sabah) Sdn Bhd

• Mayflower Acme Tours wins the Best Inbound Tour Operator Award for 2001/2002 from Tourism Malaysia.

• Mayflower American Express Travel Services recognized as the Top Agent in Malaysia for 2001/2002 by Malaysia Airlines.

2003

• Mayflower American Express Travel Services is recognized as the Top Agent in Malaysia for 2002/2003 by Malaysia Airlines.

2004


2005


• Discovery Tour (Sabah) wins the Best Tour Operator (Sabah) Award 2005 from Sabah Tourism.

2007

• Mayflower Acme Tours wins the Best Inbound Tour Operator Award and Best Tour Programme in Education Tourism for 2005/2006 from Tourism Malaysia.

• Mayflower American Express Travel Services is recognized as the Top Agent in Malaysia for 2006 by Malaysia Airlines.

2008

• Mayflower Acme Tours is awarded The BrandLaureate SMEs Chapter Awards 2007 for best brand in Tours & Travels.

• Mayflower Acme Tours is awarded the Export Excellence Award 2007 in Services by Ministry of International Trade & Industry.

2009


2010


• Mayflower Acme Tours is awarded the Europa Awards 2009 by EU-Malaysia Chamber of Commerce and Industry.

2011

• Mayflower Acme Tours is awarded The BrandLaureate SMEs Chapter Awards 2010 Best Brand Strategy – Brand Speciality Award.

• Mayflower Acme Tours is awarded The BrandLaureate Awards 2010-2011 for Corporate Branding Best Brands in Service Travel and Tours.

• Mayflower Acme Tours is awarded the Brand Excellence Award 2010 in Services by Ministry of International Trade & Industry.

• Mayflower Acme Tours is awarded the Best Tour Operator – Inbound 2010/2011 by Ministry of Tourism

2012

• Mayflower Acme Tours is awarded the Export Excellence Award 2011 in Services by Ministry of International Trade & Industry.

Value Propositions

QUALITY SERVICE STANDARDS

In our continuous effort to enhance our service level, we had develop a

Comprehensive Set of Service Standards Checkpoints. These checkpoints will be our internal standards in service delivery to your clients during their stay with us. We are confident that your clients will enjoy an even higher level of consistent and superior customer service throughout their stay in Malaysia.

CUSTOMER SERVICE UNIT 24-hour Customer Service Hotline. We have with us a team of designed Customer Service Personnel at our Head Office as well as at our branches to do all possible to resolve any complaint on the spot relating to our services. All your clients will have direct access to our 24-hour Customer Service Hotline.

BOOKING AND RESERVATION All reservation requested will be replied within two business days. However, we endeavour to reply your booking request within one working day.

ACCOUNT RELATIONSHIP MANAGEMENT Our business structure is geared towards achieving customer service and agent satisfaction. We practice multilevel relationship with our agents to ensure that your staff has easy access to the management and staff of Mayflower handling your account.

COMPLAINT HANDLING All complaints received from the clients will be responded within 48 hours. We also undertake to resolve all complaints within 2 weeks at the latest. For cases related to suppliers where a longer resolution time is required, our customers get regularly updated on the progress of resolution.

BRANCH NETWORK Our offices are located strategically at main tourist destinations in Malaysia, namely, Kuala Lumpur, Penang, Johor Bahru, Kuantan, Langkawi, Kuching and Kota Kinabalu and Sandakan. Manned by Mayflower staff, these branches play the role of ensuring that local ground arrangements are secured at the most competitive price without compromising on service quality.

CAPITAL INVESTMENT We can now pride ourselves for having a fleet size of over 2,500 vehicles. Mayflower had invested a total of RM122 million for the period 2005-2008 to replace our existing fleet of cars, limousines, vans and coaches. In 2008 alone, we have invested a total of RM61 million. All in all, the average age of our fleet is less than 3 years. Our continuous investment in our fleet demonstrates strongly our commitment to provide unrivaled comfort and uncompromising safety to our clients. Furthermore, being a key player in the inbound industry, we enjoy preferential treatment from our network of suppliers nationwide to meet our clients’ demand. This is especially useful during peak seasons and in unforeseen situations.

MayflowerMayflowerMayflowerMayflower Car Rental ProfileCar Rental ProfileCar Rental ProfileCar Rental Profile About Us: Mayflower Car Rental (MCR) is a division of Mayflower Acme Tours Sdn. Bhd., a wholly owned subsidiary of Warisan TC Holdings Berhad which is listed on the main board of Bursa Malaysia Securities Berhad (BMSM). Operating since 1963, we are the pioneer car rental company in Malaysia. MCR caters the community with a comprehensive fleet of over 2,500 vehicles. These vehicles range from economy to luxury sedans, spacious Multi-Purpose Vehicle (MPV), popular Sport-Utility-Vehicle (SUV), tour vans and coaches. Our Services:

Auto Leasing Our fleet of lease vehicles is more than 1,000 units and is still growing rapidly. We offer any vehicle models of your choice for minimum lease tenure of 2 years at a reasonable rate. Our clientele are benefiting in respect of Financial Ratio Improvement, Company Taxation Savings, Cash Flow Improvement, Financial Improvement, 24-hours Emergency Assistance (in the event of breakdown or involved in accident), hassle free on vehicle maintenance and more. It is an ideal means of fleet management at effective cost and top efficiency. Self-Drive Car Rental We provide rental for daily, weekly and monthly basis to both corporate and leisure travellers. In order to suit the varied needs of our customers, we offer a wide range of vehicles to choose from. Mayflower Car Rental branches are located strategically at major cities in Malaysia for the conveniences of our customers. Chauffeur-Driven Services We specialize in airport transfers, inter-office transfers and outstation services. MCR’s chauffeur services are available nationwide on an hourly, daily, weekly and monthly services. Our commitment is to maintain the highest standard of safety for our customers at all time. Our chauffeurs are well trained in safe defensive driving. Moreover, we offer wide range of vehicle range from economic, executive and luxurious sedans to spacious MPVs and vans to suit your needs. MCR’s pool of clientele consists of multi-national organizations, government agencies, major oil and gas companies, and public listed companies in Malaysia and Singapore.

Branch Network: � Kuala Lumpur (HQ) � Kuala Lumpur - Chulan Square � Kuala Lumpur International Airport (KLIA) � Johor Bahru � Kuantan Airport � Penang Airport, Bayan Lepas � Penang - Gelugor � Kuching � Kota Kinabalu

Fleet Size: Over 2,500 vehicles Our Achievements: Excellent track records for managing and providing transport solutions and services for prestigious international events which includes

� Official Transport for Miss Malaysia Pageant 2011 � Official Transportation Service for Miss Universe Malaysia 2010 � Official Transport and Hotel Agent for Putrajaya International Dragon Boat

Festival 2009 and 2010 � Official Transport for Miss Tourism International Grand Final 2008, 2009 & 2011 � Official Transport for Celine Dion – Taking Chances World Tour 2008 Live in

Kuala Lumpur � Appointed as the official travel services supplier to A1 Team Malaysia (2005 -

2009) � Appointed as the official supplier of Super GT3 Championship Malaysia 2005

(formerly known as Japan GT Championship Malaysia) � Super GT Championship Malaysia 2000 to 2002, 2004, 2006 to 2010 (formerly

known as Japan GT Championship Malaysia) � Formula 1 (1999 - 2010) � Formula Nippon 2004 � OIC 2003 � 2003 NAM Summit � Eu-Asia E-Learning 2003 � APEC Summit’ 99 � SUKOM’98

Our websites: www.mayflower.com.my (Corporate website) www.mayflowercarrental.com.my (Mayflower Car Rental website)

CCCCompany ompany ompany ompany FFFFactactactact SSSSheeheeheeheetttt Headquarters Mayflower Acme Tours Sdn Bhd (Company No. 9199-T) 18, Jalan Segambut Pusat, 51200 Kuala Lumpur, Malaysia Tel: (603) 6253 1888 Fax: (603) 6258 2970 / 6253 1688 E-mail: [email protected]

[email protected] History / Ownership Founded in 1960, we are now a wholly owned subsidiary of Warisan TC Holdings Berhad (WTCH), which took over the non-motor related business of listed Tan Chong Motor Holdings Bhd (TCMH) in 1999 following a demerger exercise involving the latter motor group. The other businesses are now taken over by APM Automotive Holdings Berhad (APM) and Tan Chong International Ltd (overseas investment and businesses). The motor assembly and distribution business remain with our former holding company, TCMH. WTCH is listed on the Kuala Lumpur Stock Exchange Main Board. Its core businesses are namely travel and car rental, as well as distribution of consumer products and machinery Company Business Tour operator / Wholesaler Destination management company (DMC) Meeting & incentive planner (MICE) Car rental Corporate travel agency Products / Services Tailor-made tours for FITs and group travel Ground transportation Shore excursions Scheduled coach tours Driving tours Car rental Packaged tours Hotel reservations Agent representation Airline ticketing Meeting and incentive planner (MICE) Why Us? Excellent track record since 1960 Nationwide network of offices Own fleet of tour vehicles Competitive rates from our strong buying power Marketing support Customer service unit Specialised teams for FITs groups & incentives Strong financial standing Largest car rental fleet nationwide

Some of Our Business Partners American Express, Thompson Tours (South Africa), LTU Tour Operators (Germany), Hotelplan (Switzerland), I-Xplore Travel Group (Australia), New Horizons Holidays (Australia), Scandinavian Leisure Group (Sweden), Thomas Cook (United Kingdom), Malaysia Airlines Golden Holidays (Malaysia), Westminster Travel (Hong Kong), Lotus Travel (Hong Kong & Singapore), Farrington American Express Travel Services (Hong Kong), Jakarta Express (Indonesia), Saudia World Holidays (Saudi Arabia), Altayyar Travel Group (Saudi Arabia), Kanoo Holidays (Saudi Arabia), Omeir Travel (U.A.E), A L Rais Travel & Shipping (U.A.E) Global Network We are part of the worldwide American Express Travel Network. Vision

• The Market Leader: Think Travel & Mobility, Think & Use Mayflower. Mission

• To deliver “Wow” experiences to customers every time, in every customer touch point, by always putting ourselves in our customers’ shoes – Customer is King.

Values Mindful, Accountable, Yes, Family, Leadership, Openness, Win-Win, Entrepreneurial, Results-Driven Employees Over 500 employees Fleet Size Over 2,500 cars and 60 coaches / vans. Trade Affiliations AMEX TSNI, CRAM, EUMCCI, IATA, KLTA, MATRADE, MATTA, MCTA Some of Our Awards

� Awarded bronze, silver and gold medals by Nedcor Bank Ltd of South Africa and American Express for its travel and ground arrangements for the South African Contingent at the Kuala Lumpur Commonwealth.

� Awarded Top Agent Award of Excellence in Malaysia from 2001 to 2005 by

Malaysian Airlines.

� Awarded the Best Inbound Tour Operator for 2001/2002 and 2005/2006 by Tourism Malaysia.

� Awarded the Best Tour Program for 2005/2006 by Tourism Malaysia for the

Education Tourism.

� Awarded the BrandLaureate SMEs Chapter Awards 2007 and 2008 for Best Brand in Tours & Travel.

� Awarded the Export Excellence Award 2007 in Services by Ministry of International

Trade & Industry.

� Awarded the Certificate of Excellence Brand (Services) in the Industry Excellence Awards 2008 by Ministry of International Trade & Industry

� Awarded The EUMCCI Europa Awards 2009 for “Highest Excellence – Trade /

Investment into the EU by a Malaysian Investor” by The European Union – Malaysia Chamber of Commerce & Industry (EUMCCI)

A Subsidiary of Warisan TC Holdings Berhad

Mayflower Car Rental

A division of Mayflower Acme Tours Sdn Bhd (Company No. : 9199-T)(KPL0900)

18, Jalan Segambut Pusat

51200 Kuala Lumpur

Tel. No. : 6 03 - 6253 1888

Fax. No. : 6 03 – 6258 2970

Website: www.mayflowercarrental.com.my