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Mobility Entrepreneur Webinar Series 1:
How to Design and Manage On-Ground
Operations
Presented By –Gigi Wolfe, Manager - Global Engineering Support, FedEx Corporation &
Manish Pandey, Associate - Urban Transport, EMBARQ India
Route management
• Considerations
◦ Know your environment
◦ Clarify your business goals
◦ Understand constraints and variables
• Success Factors◦ Engage your workforce
◦ Consult your customers
◦ Evaluate constantly and holistically
◦ Leverage information and technologies
June 11, 2015Gigi Wolfe. Global Planning & Engineering 3
4
• Group geographies based on
natural barriers
• Avoid crossing congested roads
• Eliminate/reduce the chance for
courier crossover
• Create unique plans for days of
the week or seasonal needs
• Evaluate capacity through key
indices and adjust plans if
necessary
• environment: day of week trends, ecommerce growth
• business goals: efficiency, service, outstanding customer experience
• constraints and variables: travel delays, customer preferences
June 11, 2015Gigi Wolfe. Global Planning & Engineering
Route creation; drive less = delivery more
Flexibility; volume changes and traffic variables
5
• Superloop Principles
• Provides flexibility for
light/heavy days
• Knowledge of the area
• Knowledge of your customers
• Collaboration with peers
• environment: day of week trends, ecommerce growth
• business goals: efficiency, service, outstanding customer experience
• constraints and variables: travel delays, customer preferences
June 11, 2015Gigi Wolfe. Global Planning & Engineering
Engage your workforce, consult your customer
6June 11, 2015Gigi Wolfe. Global Planning & Engineering
• Understand your customers
through your employees
• Gain their knowledge and
insights for consistency and
longevity
• Leverage information and
technology and integrate into
your processes
Holistically evaluate your business
• Get feedback from employees
• Get insight from customers
• Measure key indices
• Evaluate periodically
7
Key Indices
Customers
Employees
Future
Process
June 11, 2015Gigi Wolfe. Global Planning & Engineering
6/12/2015 8GP&E - Canada P&E Alignment
BangalorePopulation: 8.5 Million Area: 1240 Sqkm
(2011-Metro Area)
Case Study: BMTC – Schneider
Problem: Employee movement to place of work
Schneider : 1000+ employees
Current Travel Modes: Chartered minibuses, Cabs,
Private Vehicles
Background to the Problem
6,521 Buses
6250 Schedules
5.2 Million Passengers
Daily
2400+ Routes
76,636 Bus Trips12.9 lakh Service Kms
Case Study: BMTC – Schneider Introduction to BMTC
BMTC also provides Chartered Services to Companies
Case Study: BMTC – Schneider Solving the work trip for Schneider Employees
- 981 Employees
- Office located at suburbs of city
- 541 Pick-up locations
- Furthest Pick-up point more than 50 kms away
Schneider Office
Case Study: BMTC – Schneider Solving the work trip for Schneider Employees
Pick-up Vehicle: Volvo 8400
Seating Capacity: 41+1
Challenges- Operability in minor roads
- Lack of Digitized Road Network as base- Availability of Free Software for Routing Problems
- Managing Travel times - Assigning Buses from Depots+ Regular Schedules
(minimizing dead km operations)
Case Study: BMTC – Schneider Solving the work trip for Schneider Employees
Schneider Office- Use of ArcGIS
- Manual Clustering
- On Ground Surveys for Vehicle Operation
- 26 Routes
- Occupancy ranging between 38-41 passengers