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p3 costumer service
different costumers;families
needs accurate information;
directions for the family need directions they also need to know the price and availability of the hotel if that was what they were wanting to pay for.product knowledge they need to know if they will be safe and wether the hotel if at to the right health standards. and that the security is alright.assistance; they might need help with the luggage their fore the concierge would help with luggage. their will be rooms for parents with toddlers with extra beds and big rooms and a room located near toilets and lifts.advice if these people are going abroad they will want to know the suitability of the destination they are flying to and wether or not they need a visa. products and services if they have children will they need to have specific things on the plane etc.
identification and recognition of needs
in a letter form they might fill a booking form with a letter enclosed to ask wether its suit-able for kids or not.They might put in a email all the things they found about the place they want to go to but then just ask if its suitable. in the booking agency they will have to ask if it suites their needs. they will ask the guide if it is ok to bring the kids along and does this suite their needs as they have kids.
expectations
meeting expectations if the hotel was up to their normal level of standard or not.The efficiency of the place wether not they cleaned the bedrooms by 2 in the afternoon etc .exceeding expectations pre emptying needs so they have the right to refuse help solving problems so like if they have to go for a long walk making sure the kids have prams.
different types of costumers
singles
needs accurate information;
directions for the single travelers need directions they also need to know the price and availability of the hotel if that was what they were wanting to pay for.product knowledge they need to know if they will be safe and wether the hotel if at to the right health standards. and that the security is alright.assistance; they might need help with the luggage their fore the concierge would help with luggage. their will be rooms for singles so ideally they are on the second floor and are near a lift etc .advice if these people are going abroad they will want to know the suitability of the destination they are flying to and wether or not they need a visa. as they will want to know for when traveling on their own.
dentification and recognition of needs
in a letter form they might fill a booking form with a letter enclosed to ask wether its suit-able for single travelers or not.They might put in a email all the things they found about the place they want to go to but then just ask if its suitable. in the booking agency they will have to ask if it suites their needs. they will ask the guide if it is ok to be out alone at night and does this suite their needs as they are on their own.
expectations
meeting expectations if the hotel was up to their normal level of standard or not.The efficiency of the place wether not they cleaned the bedrooms by 2 in the afternoon etc .exceeding expectations pre emptying needs so they have the right to refuse help solving problems so like if they go on a excursion keeping up with them.
groups
needs accurate information;
directions for the groups who need directions they also need to know the price and availability of the hotel if that was what they were wanting to pay for.product knowledge they need to know if they will be safe and wether the hotel if at to the right health standards. and that the security is alright.assistance; they might need help with the luggage their fore the concierge would help with luggage. their will be rooms for groups so ideally they are on the second floor and are near a lift etc .advice if these people are going abroad they will want to know the suitability of the destination they are flying to and wether or not they need a visa. as they will want to know for when traveling as a group.
dentification and recognition of needs
in a letter form they might fill a booking form with a letter enclosed to ask wether its suit-able for groups or not.They might put in a email all the things they found about the place they want to go to but then just ask if its suitable. in the booking agency they will have to ask if it suites their needs. they will ask the guide if it is ok to be in a big loud group and wether they will be disruptive.
expectations
meeting expectations if the hotel was up to their normal level of standard or not.The efficiency of the place wether not they cleaned the bedrooms by 2 in the afternoon etc .exceeding expectations pre emptying needs so they have the right to refuse help solving problems so like if they go on a excursion keeping up with them.
couples
needs accurate information;
directions for the couples who need directions they also need to know the price and availability of the hotel if that was what they were wanting to pay for.product knowledge they need to know if they will be safe and wether the hotel if at to the right health standards. and that the security is alright.assistance; they might need help with the luggage their fore the concierge would help with luggage. their will be rooms for groups so ideally they are on the second floor and are near a lift etc .advice if these people are going abroad they will want to know the suitability of the destination they are flying to and wether or not they need a visa. as they will want to know for when traveling as a couple
dentification and recognition of needs
in a letter form they might fill a booking form with a letter enclosed to ask wether its suit-able for couples or not.They might put in a email all the things they found about the place they want to go to but then just ask if its suitable. in the booking agency they will have to ask if it suites their needs. they will ask the guide if it is ok to go out at night as a couple
expectations
meeting expectations if the hotel was up to their normal level of standard or not.The efficiency of the place wether not they cleaned the bedrooms by 2 in the afternoon etc .exceeding expectations pre emptying needs so they have the right to refuse help solving problems so like if they go on a excursion keeping up with them.
ethnicity/culture
needs accurate information;
directions for the groups who need directions they also need to know the price and availability of the hotel if that was what they were wanting to pay for.product knowledge they need to know if they will be safe and wether the hotel if at to the right health standards. and that the security is alright.assistance; they might need help with the luggage their fore the concierge would help with luggage. their will be rooms for groups so ideally they are on the second floor and are near a lift etc .advice if these people are going abroad they will want to know the suitability of the destination they are flying to and wether or not they need a visa. as they will want to know for when traveling as a cultured person
dentification and recognition of needs
in a letter form they might fill a booking form with a letter enclosed to ask wether its suit-able for cultured people.They might put in a email all the things they found about the place they want to go to but then just ask if its suitable. in the booking agency they will have to ask if it suites their needs. they will ask the guide if it is ok as a cultured person.
expectations
meeting expectations if the hotel was up to their normal level of standard or not.The efficiency of the place wether not they cleaned the bedrooms by 2 in the afternoon etc .exceeding expectations pre emptying needs so they have the right to refuse help solving problems so like they wouldn't be bullied etc
