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Slideshow presentation for the completion of my hospitality degree!
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Hyatt Regency Newport Hotel & Spa
SEE 4099 – Internship
Meeting Concierge
Scott Andrew Damiano
Guest Rooms
• 257 Rooms
– 19 Suites
– Including deluxeCaptain’s Quarter Rooms
• Amenities
– Hyatt Grand Bed
– Water view & balcony rooms
– Refrigerator in every room
– 32” Plasma Televisions
– iPod docking station withspeaker stereo system
– Wireless Access
– Large desk area with ergonomic chair
Restaurants and Food & Beverage Outlets
• Windward Restaurant
– Harborside restaurant serving breakfast, lunch & dinner
– Seasonal outdoor deck
• Pineapples on the Bay
– Outdoor waterfront seasonal restaurant & full service bar serving lunch & dinner
– Newly built building, bar and kitchen
– Unparalleled sunset views overlooking Newport Bridge
– Champagne Toast to the sunset at 8:00 PM daily
Restaurants and Food & Beverage Outlets
• Five33 Lounge
– Serving lunch & dinner with seasonal outdoor seating
– Seasonal featured cocktails
– Panoramic views of the Newport Bridge & Narragansett Bay
– Casual atmosphere with plasma TVs & fireplace
• The Galley
– Enjoy a cup of Starbucks coffee & pastries
– Grab’n Go essentials & sundry items
New England Clam Bake
• A coastal tradition dating back over 400 years, clambakes at the Hyatt Regency Newport Hotel & Spa carry on the celebrated New England custom.
• The number one attraction to corporate guests to entertain member of their associations, groups or weddings
Stillwater Spa & Salon
• Complete Spa Services
– Scrubs
– Body wraps
– Massage therapy
– Skin, nail & hair care
– Group packages available
– Spa cuisine
• Outdoor spa deck overlooking the pool and Narragansett Bay
– Outdoor spa treatments available seasonally
• 9 treatment rooms, relaxation room, & sauna
Meeting Space
• Interior meeting space
– 27,000 sq ft (Includes 3,000 sq ft of pre-function space)
– 10 meeting rooms all equipped to provide audio and visual services
– Grand Ballroom (8,000 sq ft)
• Breaks out into 4 sections– Rose Island Ballroom (4,018 sq ft)
• Breaks out into 2 sections
• Ocean views and attached wrap-around outdoor deck; perfect for cocktail receptions
– Brenton Hall (4,500 Sq Ft)
• On-site AV team
• 24 Hour Business Center
Meeting Space
• Exterior meeting space
– 50,000 Sq Ft
– Waterfront areas
• The Waterfront Pavilion
(32,000 Sq Ft)
• Outdoor lawn areas
• Two clambake pits
• Windward Restaurant dock
Services & Amenities
• Transportation
– Van shuttle & seasonal water shuttle to downtown Newport
• Express kiosk service check-in
• Hyatt Fast Board terminal
• Concierge services
• Boat docking capabilities
• Stay Fit by Hyatt 24 Hour exercise facility
• Outdoor saltwater pool & sundeck, indoor heated pool
• Outdoor s’mores fire pit
• On-site activities
Property Overview
• Renovations
– $34 million dollar
interior renovation: 2008
• Rooms: 257
– Includes 19 suites
• Restaurants/ F&B Outlets
– Windward Restaurant
– Pineapple’s on the Bay
– Five 33 Lounge
– The Galley
• Meeting/ Banquet Space
– Interior: 27,000 sq ft
– Exterior: 50,000 sq ft
• Spa
– Full Service Stillwater Spa & Salon
• Hotel Amenities
– Hyatt Van and seasonal Water
Shuttle to downtown Newport
– 24 Hour Business Center
– Kiosk check-in
– StayFit 24-Hour exercise facility
– Outdoor saltwater pool & sundeck
and indoor heated pool
– On site activities
– Outdoor s’mores fire pit
Map of Newport
– The Hyatt (A) is located on Goat Island a short 1.2 miles from scenic downtown area
Meeting Concierge Duties
• Attend Pre-Convention Meetings to introduce the service managers and hotel directors
• Directly assist with On-site contacts for meeting groups and hotel patrons (group or transient)
• Check event space after set up and confirm set ups with on site contact
• Daily walkthrough of the hotel grounds and event space
• Package reviews and arrange for outbound shipments
• Work with guest services staff in assuring positive guest service with all group guests
• Work with Banquet Staff and Event Captain's assisting throughout the event times
• Upsell Hotel Restaurants – make reservations for small groups
• Meet every client before their meeting begins. Special attention to small groups.
• Obtain information from hotel concierge for clients
• Stay in communication with Catering/CS Manager about client related issues
Meeting Concierge Duties
• Set up of the Waterfront Pavilion for a Wedding Reception, which also hosts our famous New England Clambakes
• The golden rule, HOSPITALITY DOESN’T SLEEP
• Guest services and interactions is something I excel in and makes me extremely happy
• Teamwork and a positive attitude is essential in the set up, during and breakdown of every event
• The customer isn’t always right, never break the rules if it doesn’t help every guest involved
• Communication is key, without it nothing works
What I’ve Learned