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GLOBAL UPDATE

Tearing down silosHotels are grappling with the idea of better integrating traditional sales and marketing departments with geeky data providers. Solutions range from replacing the traditional director of sales and marketing with a “business strategist” to getting help from outside experts in data mining.

SPECIAL REPORT

HOTELS 325 For the first time in several years, there is a new name atop the annual HOTELS ranking of the world’s biggest hotel companies. Hilton Worldwide added close to 37,000 guestrooms in 2014, surpassing IHG and moving into the top spot on the list. Other noteworthy developments included the ongoing march up the ranking by Chinese hotel companies.

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HOTELS

2 HOTELS July/August 2015 www.hotelsmag.com

J U L Y / A U G U S T 2 0 15 VOL . 4 9 , NO. 6

FEATURES

F&B

Kitchen design and technologyLong characterized as strictly back of the house, kitchens are continuing their forward march to become spaces focused on form as much as function.

TECHNOLOGY

MobileHotel companies are growing and enhancing their mobile web-sites and apps at a rapidly increasing pace, tweaking designs to mirror not just specifi c types of devices, but different kinds of users, too. That means offering guests content and resources fi ne-tuned to their unique demands.

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www.hotelsmag.com July/August 2015 HOTELS 3

The exotic setting of the 141-room Banana Island Resort Doha by Anantara is one of its greatest assets. Located about 20 minutes by ferry from Doha, Qatar, the resort aims to offer guests a tranquil ocean setting with every luxury amenity. Lead interior designer Hotels & Resorts Construction Private Limited used the island’s natural surroundings to guide the resort’s aesthetic. Most of the buildings are low, single-story structures with natural plants and greenery surrounding them. Arabic design elements also can be seen throughout the property. Read more in Design starting on p42.

7 Editor’s DiarySweet spots

10 Global UpdateFour Seasons’ new appNext-level conservation in CaliforniaThe Disruptors

65 Supplyline

69 ProductsGuestroom furnishings, spa and more

80 LagniappePhilipp Real, general manager, The Vines Resort & Spa, Mendoza, Argentina

ABOUT THE COVER

Clarifi cation

In the May issue of HOTELS, the lead architect and interior designer of ITC Grand

Bharat should have been identifi ed as Rebecca Kenny, Greenwood & Black/

Archiventure Group, Denver.


Hot openings

Marriott debuts two Macau hotelshotelsm.ag/MarriottMacau

The 1,015-key JW Marriott Hotel Macau and The Ritz-Carlton, Macau, with more than 250 suites, both have urban-chic vibes. The JW Marriott’s warmer palette and more geometric detailing give it an identity that’s unique, while The Ritz-Carlton uses cooler tones and more intricate patterns.

Blog

Yet another digital innovation hotelsm.ag/digitallicense

Americans are obsessed with all things electronic, so it's no surprise Delaware and Iowa are rumored to be converting to a digital driver’s license format. The United Kingdom and United Arab Emirates have also announced experiments with digital licenses. Blogger Sherri Scheck-Merrill argues a digital driver’s license would offer one less reason to worry when we accidently leave our wallets at home.

Since 2005, Vorasit “Wan” Issara has been managing director of Sri Panwa in Phuket, Thailand, where he oversees day-to-day operations, marketing, development and sales for the luxury resort. Issara spoke with HOTELS about his unique and energetic management style as well as Sri Panwa’s forthcoming new complex housing a pool club, suites and new restaurant.

interview

lifelong passion for luxurY

hotelsm.ag/wanissara

Chandelier at the JW Marriott Macau

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EDITORIALJeff Weinstein, Editor In Chief

1.312.274.2226 E-mail: [email protected]

Ann Bagel Storck, Managing Editor 1.312.274.2209 E-mail: [email protected]

Brittany Farb, Associate Editor 1.312.274.2229 E-mail: [email protected]

Dani Friedland, Managing Editor, New Media 1.312.274.2223 E-mail: [email protected]

Bert Ganzon, Senior Art Director 1.312.274.2227 E-mail: [email protected]

Steve Vanden Heuvel, Senior Art Director 1.312.274.2218 E-mail: [email protected]

Michelle Villadolid, Freelance Design E-mail: [email protected]

Bill McDowell, Vice President, Editorial Director 1.312.274.2201 bmcdowell@mtgmediagroup .com

CONTRIBUTING EDITORsMary Gostelow, Oriana Lerner

PUBLIsHINGDan Hogan, Vice President, Publisher

1.312.274.2221 [email protected]

INTERNATIONAL ADVIsORY BOARD

Nakul AnandExecutive Director, ITC Ltd., Gurgaon, India

Stephen BartolinChairman, The Broadmoor, Colorado Springs, Colorado

Geoffrey GelardiManaging Director, The Lanesborough, London

Kirk KinsellPresident & CEO, Loews Hotels & Resorts, New York City

Alex KyriakidisPresident and Managing Director, Middle East and Africa, Marriott

International, Dubai

Christopher NassettaPresident and CEO, Hilton Worldwide, McLean, Virginia

Monika NergerChief Information Officer, Mandarin Oriental Hotel Group, Atlanta

Paul SistarePresident and CEO,

Atlantica Hotels International, São Paulo

Susan TerryVice President Culinary Operations,

Hyatt Hotels North American Operations, Chicago

EDiTOriAL AND PrODuCTiON OFFiCES, HOTELS Marketing and Technology Group,

1415 N. Dayton Street Chicago, Illinois 60642 USA

1.312.274.2200; fax: 1.312.266.3363 [email protected]

SuBSCriPTiONS/CHANGE OF ADDrESS For address changes or subscription questions,

please contact: Customer Service, HOTELS, 1209 Dundee Ave. #8, Elgin, Illinois 60120 USA.

E-mail: [email protected] or call:800.554.7470 (U.S. only)

www.hotelsmag.com July/August 2015 HOTELs 7

A PAssion for hosPitAlity

Sweet spots

Amenity creep is back — be it personal services, technology or simple give-aways. I know hoteliers have offset some of this with bet-ter cost controls, but what about when the up cycle ends and they need to pull back on perks? How do they best manage and explain that?

An extreme example of amenity creep just entered my inbox: Peninsula offering guests complimentary access to Beats audio products. Did Peninsula work out a promotional deal with Beats? It wouldn’t surprise me, and Peninsula loves to be on the cutting edge when it comes to tech-nology amenities. So it fits, and they are small enough to manage. But how do you compete with that? I expect I will find out shortly with one of the Peninsula’s competitors offering something similarly appealing — and potentially expensive.

I could list many more special programs, value-adds and amenities being offered by hoteliers today to attract business or attention. But when I see China’s stock market give away trillions in value here in mid-July and think about the long run of the current cycle, I can’t help but worry about how hoteliers are going to keep up with what they are training guests to expect.

I know we have all been here before, but isn’t it time to start planning for a

rainy day? Can we better compete with less expensive draws? I’m not sure I know the answers in the new fron-tier of the hotel business, but I hope you are asking the same questions.

On a cheerier note, this month we show you just how successful this industry has been with our annual rank-ing of the world’s biggest

hotel companies. It wasn’t more than a few years ago when 3,000 rooms would get a company into the ranking. Now it is north of 4,000 rooms, which shows you how much expansion is happening and how many Chinese companies are crashing the listing.

The company showing some of the biggest growth is Hilton Worldwide, which this year passes IHG for the top spot in our ranking (it won’t last because our numbers do not include IHG’s acquisition of Kimpton hotels, which didn’t close until after our December 31, 2014, deadline). What Hilton has ben-efitted from the most is a brand lineup that includes multiple middle-market options such as Hilton Garden Inn and DoubleTree, which operate in the space enjoying the most traction as of late.

The mid-market is definitely the sweet spot for the industry’s giants right now. Let’s hope operators can find that same sweet spot for amenities.

With the Internet and intermediaries further democratiz-ing the hotel world, today competitors are pulling out every stop to separate themselves, and that is what is starting to trouble me.

Editor In Chief

COMPANY INDEX

COMPANY .............................PAGE COMPANY .............................PAGE COMPANY .............................PAGE

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AccorHotels ................................................ 16

Al Rayyan Hospitality................................ 43

American Trade Hotel, The ....................... 80

Audeh Group .............................................. 12

Banana Island Resort Doha

by Anantara ................................................ 43

CampbellGray Hotels ................................ 12

Colony Hotel ............................................... 54

Epicurean Hotel, The ................................. 51

Four Seasons Hotels and Resorts ..... 14, 18

Four Seasons Resort Palm Beach ........... 80

Hilton Worldwide ................................ 10, 59

Hotel Icon .................................................... 10

Hotel Le St. James ..................................... 18

Ivy Hotel, The .............................................. 54

Kura Hulanda Lodge & Beach Club ......... 80

Ladera Resort ............................................. 18

Lake Placid Lodge ...................................... 18

Las Alamandas ........................................... 80

Le Gray Amman .......................................... 12

Le Gray Beirut ............................................. 12

Le Méridien Cyberport .............................. 57

Machrie Hotel and Golf Links, The .......... 12

Marriott Hotels ........................................... 12

Marriott International ............................... 12

Pacifica Hotels ............................................ 16

Paradise City ............................................... 66

Park Hyatt Vienna ...................................... 50

Pestana Hotel Group ................................. 65

Phoenicia, The ............................................ 12

Post Ranch Inn ............................................ 14

Scandic Hotels............................................ 58

Sea Island Co. ..............................................11

Starwood Hotels & Resorts Worldwide 59

Toscana Resort Castelfalfi ....................... 52

Tower Club at Lebua .................................. 52

Valencia Group ........................................... 65

Vines Resort & Spa, The ........................... 80

Waldorf Astoria Jerusalem ...................... 65

Wayfarer, The ............................................. 16

Welk Resorts Sirena del Mar .................... 54

Global Update


Hong Kong’s 262-room luxury lifestyle Hotel Icon, owned by Hong Kong Polytechnic University, is a unique train-

ing hotel that experiments with ideas such as replacing the traditional director of sales and marketing with a “business strategist.” For General Manager Richard Hatter, this approach in a very competitive market has become a business imperative.

Three departments at Hotel Icon report to the strategist: revenue, e-commerce/commu-nity and sales. Hatter attributes the property’s market-leading RevPAR numbers to this cutting-edge structure.

“Our marketing and technology slant is driven with strategic innovation and a strong revenue-management slant,” Hatter explains. “Honestly, this style or role won’t suit every-one, as we operate in a non-conventional flat

organization hierarchy being an independent hotel that likes to experiment and is not con-strained by the typical chain herd mentality.”

The Hotel Icon “marketing” team is also required to teach degree students, speak at conferences about revenue and distribution, and further develop their SEO knowledge. Hatter says these team members go through a rigorous revenue aptitude test and must score 80%. “They also must be very self-motivated as they will spend 80% of their time on their own with minimal resources,” he adds.

The way forwardWhile Hatter has unique freedom to break from the norm, others are grappling with the idea of integrating traditional sales and mar-keting departments with geeky data providers.

Hilton Worldwide Vice President of CRM

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Updates As sales success hinges more and more on data, closer collaboration between sales and data-management departments must increase.

teariNG dowN

silos

GLOBAL UPDATE


Jonathan Wardman says his company found that letting each department man-age its own data and analytics meant they were missing opportunities. “Three years ago we created a commercial ser-vices analytics team that specializes in managing the health of data, data � ows and structure,” he says. “They have coun-terparts in technology and analytics who I can tap into for my CRM needs for per-formance dashboards, to merge data and increase its marketable universe. That person taps into expertise in the analytics group for data management, integration and forecasting. I can tap into those spe-cialties, and the functional expertise can be tapped into by anyone. This structure has allowed for crossover and sharing of goals to achieve commercial outcomes technology can enable.”

Wardman also says Hilton is beginning to set up its own digital department out-side of marketing and IT. He says Hilton needed to create overlaps between market-ing, digital and IT with partnerships. “We have global data-development team mem-bers who are encouraged to block a day to learn what is important to another function and are encouraged to think outside their discipline,” Wardman notes.

Wardman adds that while it is great to create a structure to bring people together to move the needle, there is a lot to be said for the power of trust between disciplines. “What slows things down can be the inability to have straight conver-sation with people,” he says. “You can spend weeks building a PowerPoint deck to convince someone, or you can have a direct conversation and address the real things on their mind.”

From an independent hotelier’s point of view, today’s sales and marketing director must be involved in disciplines like revenue management, says Alex Gregory, director of sales and market-ing at the Sea Island Co. in Georgia. “‘Revenue strategist’ is the title starting to proliferate,” he says. “It’s a fancy way of saying you are in charge of all the rev-enue, which is the role. You need to be multi-disciplined.”

Gregory suggests independent opera-tors should engage outside experts in data mining. He also recommends the Hospitality Sales & Marketing Association International (HSMAI) as an educational resource for integrating sales and data departments.

At Sea Island, Gregory says there

is constant collaboration between the sales and yield-management teams. “It’s tightly wound together,” Gregory explains. “We rely on all those touch-points to make sure we are doing the right thing at the right time.”

OUR MARKETING AND TECHNOLOGY SLANT IS

DRIVEN WITH STRATEGIC INNOVATION AND A STRONG REVENUE-MANAGEMENT SLANT. HONESTLY, THIS STYLE OR ROLE

WON’T SUIT EVERYONE.– RICHARD HATTER, HOTEL ICON

BREAKING DOWN THE JOB OF THE ‘BUSINESS STRATEGIST’Hong Kong’s Hotel Icon has experi-mented with ideas such as replac-ing the traditional director of sales and marketing with a “business strategist.” The Hotel Icon business strategist’s core functions include: • Daily involvement in revenue, e-commerce and channel-manage-ment operation.• Active participation in deployment and development of revenue strat-egy initiatives.• Coaching and educating the revenue-management, e-commerce and business-development teams on demand generation and business development.• Developing and leading the sharing of best practices, providing support for key revenue meetings and offering strategic insight to the executive committee.• Collaborating with operations, fi-nance and marketing to develop and align revenue-management strate-gies with key business strategies.• Detailed study of the hotel’s mar-ket segmentation and understanding the gap to fulfill and exceed budget.• Understanding the shortfalls, growth and variance in each market segment (demographics and nation-alities) and ensuring augmentation to the growing sector.

Global Update


CampbellGray Hotels, London, has joined forces with the Cyprus-based, family-owned Audeh Group to develop hotels across Europe, the Middle East and Asia.

This is the first foray into the hotel busi-ness for the Audeh Group, which has inter-ests ranging from retailing and distribution to real estate development.

Gordon Campbell Gray met Saad Audeh when the latter was a guest at Le Gray Beirut. “Saad and I have become not merely business partners but good friends,” Campbell Gray says. “The partnership will give CampbellGray Hotels the firepower and opportunity to expand faster than we could on our own while having huge fun, which I believe is an important ingredient for success.”

A new diffusion brand, code-named Baby Gray, is in development and will be based around a lower entry price point with great design and interesting, fresh approaches to food and drink. “Creating a really exquisite, intelligent brand with a relevant point of ref-erence is what energizes me, and of course, this has to be backed up with an original and exciting level of service. Baby Gray will, I

hope, be that brand,” Campbell Gray adds.The first three projects to be announced

under the partnership are a second Le Gray in Amman, Jordan; the relaunch of Malta’s grande dame The Phoenicia; and redevelop-ment of The Machrie Hotel and Golf Links on Scotland’s Isle of Islay.

Opening in 2017, the 180-key Le Gray Amman will be part of a mixed-use devel-opment comprising 62 private residences. Interiors of the hotel and the residences will be by Martin Brudnizki Design Studio.

“All of this will be under the banner of Le Gray Lifestyle, and we’re working on the concept for other Middle Eastern locations,” Campbell Gray explains. “We chose to work with Martin Brudnizki for the first time because he excels in restaurant design, which for us is essential as our hotels are going to focus very strongly on our restaurants, bars and terraces.”

Peter Young Design and Mary Fox Linton, Campbell Gray’s long-time design collaborator, will be involved in the Malta project as well as the creation of 48 new bedrooms as part of a major redevelopment of The Machrie Hotel and Golf Links.

Gordon Campbell Gray is develop-

ing a diffused, lower-entry-point

brand code-named Baby Gray.

CampbellGray’s new firepower

Marriott International’s Marriott Hotels brand and Netflix have enabled guests to subscribe to Netflix or sign into their accounts by using the Netflix app on the hotels’ Internet-connected guestroom TVs.

Marriott plans to ex-pand Netflix to 100 prop-erties by the end of 2015, and to nearly all of its

more than 300 U.S. hotels by the end of 2016.

A Marriott spokes-man says Netflix data is transmitted on separate circuits, creating sepa-rate bandwidth pipes for connectivity to guests’ mobile devices. “We have also increased bandwidth standards at our hotels,” the spokes-man said. “In testing, we

saw a transfer of stream-ing content data from the circuits used by guests to connect their mobile

devices to the circuits set aside for Netflix, in-creasing available band-width to all guests.”

entertainment evolution

Global Update


Four Seasons Hotels and Resorts has launched a free multi-functional mobile app designed to give guests access to an array of personalized services. While the app is now available in Europe and the Americas, a special version tailored to the preferences of Chinese travelers will launch later in 2015, and additional lan-guages such as Arabic are forthcoming.

Functions and features of the new Four Seasons app include:• The ability to make and manage reserva-tions in multiple locations at once• Virtual check-in and check-out, including options to book luggage pickup as well as airport transfers• The ability to submit requests for services such as extra pillows, toiletries, baby gear and turndown services • Local recommendations curated into “moods,” including dining, shopping

and cultural experiences• Personalized recommendations from Four Seasons concierges• Built-in geo-location services offering in-language maps with time/distance indica-tors to help guests plan local activities

“This is the most interesting and most complicated project that we have under-taken thus far,” says Marco Trecorce, senior vice president and chief information offi-cer at Four Seasons. “The app is designed to complete the guest experience and in-crease personalization. It’s all about the small details that help guests from when they check in to when they leave.”

“We are touching all pieces of the travel journey from seamless check-in to easy check-out and everything in-between,” adds Scott Taber, senior vice president of rooms for Four Seasons. “Guests are invited to experi-ence a city through the lens of Four Seasons.”

Four SeaSonS getS perSonal

Conservation is nothing new for the 39-room Post Ranch Inn in Big Sur, California, but its F&B pro-gram is taking that commitment to the next level. In addition to initia-tives like a chef’s garden focused on dry-farmed items and joining Monterey Bay Aquarium’s Seafood Watch program, which focuses on sustainable seafood, the hotel recently stumbled upon a unique way to reduce its water usage — a critical consideration in the

drought-ravaged U.S. West.John Cox, executive chef of

the property’s Sierra Mar restau-rant, installed an air compressor in his kitchen to help with over-night oven cleaning. But when the only place he could find to store the compressor was under the dish station, an idea was born. Dishwashing staff uses air from the compressor — rather than wa-ter — to pre-clean plates before they go into a dish machine, and

Cox says the practice saved 800 gallons of water daily in its first two months.

It’s all part of Post Ranch’s em-phasis on supporting and show-casing the surrounding area — even if that’s not always easy.

“Whether it’s saving water or enabling people in the community to practice agriculture, all of it takes time and money,” Cox notes. “Sometimes you have to make sacrifices on your bottom line to make the type of initiatives you want to see happen in your community.”

Like a good neighbor Dishes like Monterey red abalone with herbs and blossoms from the Sierra Mar garden showcase Post Ranch Inn’s commitment to conservation and sustainable, local ingredients.

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C R E A T I O N P R O D U C T I O N E C O - G R E E N D I S T R I B U T I O N

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Global Update


Since its launch in 1993, Pacifica Hotels has grown to be one of the biggest hotel management com-panies on the U.S. West Coast. In the past year, it reinvested US$50 million in property renovations in California’s Marina del Rey, Redondo Beach, Pismo Beach and Cambria, and has expanded its ser-vices to include an in-house design team. The company also added more than 250 employees in 2014 and named Matt Marquis presi-dent and CEO earlier this year.

“We are in one of the best places strategically that we have ever been,” Marquis says.

After serving as Pacifica’s president for the past seven years, Marquis says the role of CEO seems natural. His father, Dale Marquis, recently transi-tioned from CEO to chairman.

“We sometimes lose sight of the fact that we are a large company

because we are family-run,” Matt notes. “We are clearly a dominant player in the industry.”

In addition to California, Pacifica also manages assets in Hawaii and Florida.

Attracting the younger travel market is a priority. In August 2014, Pacifica launched The Wayfarer in Santa Barbara, California, a hostel concept focused on Millennials. The 31-key hotel includes private guestrooms plus dorm-style rooms with four or five beds. The Wayfarer also offers common space to in-spire socializing among guests. Pacifica is currently working on bringing The Wayfarer to other coastal markets as well.

“The Millennials have snuck into the game and will continue to become more of a dominant force,” Marquis says. “They are looking for an experiential, cut-ting-edge travel experience.”

Accor has become AccorHotels and adopted a new signature as it ramps up its digital drive by transforming its AccorHotels.com distribution platform into a marketplace open to a selec-tion of independent hotels. This service just became available to hoteliers in the first target markets, and guests were able to access it at the start of July at commission fees lower than

those of the OTAs.AccorHotels says the goal

is to triple its online offer-ing to 10,000 hotels in 300 cities by 2018. The indepen-dent hotels distributed on the AccorHotels.com platform will be selected on the basis of hotel criteria with guest reviews taken into account.

“These initiatives are de-signed to enrich the content of our digital ecosystem and re-inforce our position as a hos-pitality industry pioneer and trailblazer,” says AccorHotels CEO Sébastien Bazin.

Accor tAkes A stAb At otAs Pacifica

Primed for growth

Pacifica Hotels recently opened

its first 4-star luxury property, the Marina Del

Rey hotel.

“We sometimes lose sight of the fact that we are a large company because we are also a family-run

company.however, we

are clearly a dominant

player in the industry.”

– Matt Marquis, CEO and prEsidEnt,

paCifiCa HOtEls

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Olivier Bottois long held dreams of working in the Caribbean, so when the opportunity came to reposition Ladera Resort in St. Lucia, he jumped at the chance. As a third-generation hotelier who has worked for Four Seasons Hotels and Resorts, New York’s Lake Placid Lodge and Hotel Le St. James in Montreal — among many other luxury hotels during a career spanning more than 30 years — he was well qualified for the job. Since Bottois began as vice president of operations for the 37-suite Ladera in 2011, he has changed the guest mix to couples only, boosted average rate to more than US$800 and hired a staff of 135 entirely from St. Lucia in efforts to truly differentiate the resort.

HOTELS: What ways have you found to

consistently inspire your staff?

Olivier Bottois: It’s all about relation-ships and really understanding the cul-ture. People here — like anywhere else — like to be recognized, but more here than what I’ve seen overseas. I will take photos of employees doing something

right at work, and I will email those pho-tos to the entire resort with a note to say kudos, and I will copy the shareholders of the company. I take the employee-of-the-month concept on a daily basis, basically, and I use technology to do this. That has paid off, because when employ-ees are recognized, they are very moti-vated to continue doing the right thing to look good. They are very proud, as well.

I allow them to be themselves — I don’t want robotic service. I want to make sure they can be friendly. They dance with guests and do things maybe you would not see in a more Americanized type of prop-erty, but it’s okay because of the style of the property, because it’s authentic.

H: Talk about your experience starting out

in the business.

OB: My first job was in the kitchen at The Ritz hotel in Paris. I did an apprenticeship there. During that apprenticeship, I got my hand in acid while I was cleaning the ovens. After going through treatment, I was told I would never be able to be a chef — my

hands were too sensitive for years.

H: Would you have continued on the

culinary track were it not for that accident?

OB: Yes. I wanted to be a chef or a pastry chef. My mother was a chef, and we were cooking on the weekends. I’ve done that all my life.

But it turned out very well, because I became a server, then a maitre’d and then working for [former French President Francois Mitterand] at his personal ser-vice was great experience as well. Things happen for a reason, I guess.

H: What has kept you working in hotels and

fueled your excitement about the business?

OB: I enjoy the lifestyle. For me, it’s not work. I enjoy these type of environ-ments. I’m a foodie — I love top wines, top food, top service. I’m a very detailed individual. I like luxury. I would be miserable if I were not in a luxury hotel — I would not be in a hotel, then. I think I’m very good at it, and that’s why I stay and I’m happy — because I’m successful at it. When I wake up in the morning, that’s what I want to do.

Bringing luxury to life

Global Update

[Staff memberS] dance with gueStS and do thingS maybe you would not See in a more americanized type of property,

But it’s okay Because of the style of the property, Because it’s authentic. – Olivier BOttOis

2014 Employer Health Benefi ts Survey, The Henry J. Kaiser Family Foundation, September 10, 2014. 2One Day PaySM is available for most properly documented, individual claims submitted online through Afl ac SmartClaim® by 3 PM ET. Afl ac SmartClaim® not available on the following: Short Term Disability (excluding Accident and Sickness Riders), Life, Vision, Dental, Medicare Supplement, Long Term Care/Home Health Care, Afl ac Plus Rider and Group policies. Individual Company Statistic, 2015. 3Eastbridge Consulting Group, U.S. Worksite/Voluntary Sales Report. Carrier Results for 2002-2014. Avon, CT. Coverage is underwritten by American Family Life Assurance Company of Columbus. In New York, coverage is underwritten by American Family Life Assurance Company of New York.

It pays to tend to your fl ock.

Call your local agent and visit afl ac.com/smallbiz

Afl ac can help protect your employees with

cash to cover their bills in the event of a covered

sickness or injury. And now employees’ claims

can get paid in a day with Afl ac’s One Day PaySM

when they submit online.2

Small businesses like how easy it is to add

voluntary coverage to their benefi ts at no

direct cost. Especially when it is from Afl ac,

the number one provider of worksite/voluntary

insurance sales for 13 consecutive years.3 Afl ac

may even be a pre-tax deduction, so when we

say it pays to tend to your fl ock, it just might.

Over the past 5 years, employee out-of-pocket expenses have risen nearly 40%.1

Z150001R 3/15Worldwide Headquarters | 1932 Wynnton Road | Columbus, GA 31999

1

GLOBAL UPDATE


The Disruptors addresses issues ranging from the impact of emerging booking channels and metamediaries to how to best implement new strategies related to mobile technologies and social media.THEDISRUPTORS

Check out more HOTELS Disruptors news at hotelsm.ag/HOTELSDisruptors

The industry is truly on a tear, but it is also on an unsustainable path. A recent study from the Hospitality Asset Managers Association revealed business-acquisi-tion costs are growing almost twice as fast as revenue.

Consumers have become more dynamic in their travel search, requir-ing hotels to take a comprehensive cross-channel approach. Competition is increasing, and Google owns the first page of results, so it has become more of a pay-to-play model. Big data is expensive. Maybe most importantly, the value chain is being eaten up by new intermediaries like TripAdvisor’s meta search model and Priceline’s Buuteeq acquisition where hotels are now paying 10% commissions on their website’s bookings to gain “free” web-site-development and digital-market-ing services.

The next downturn will be crushing if some of these factors aren’t controlled. The first step is to holistically measure the cost of all bookings. Then hoteliers can begin to optimize marketing, brand channels and distribution to be more efficient with an eye toward net rev-enue — not just topline revenue.

Chris Jackson, GCOMMERCE, Park City, Utah

Uber is the epitome of an asset-light orga-nization. It is a software company special-izing in logistics. Uber is currently raising between US$1 billion and $2 billion in new capital, and the company is valued at around US$50 billion (approximately the value of Hilton and Marriott combined.)

Airbnb supports 800,000 unit listings in 190 countries with a staff of 1,600. Compare that to Hilton, whose 157,000 employees (excluding 160,000 em-ployed by franchisees) support 715,000 rooms in 94 countries. Hilton captures about US$67,000 in revenue per em-ployee, while Airbnb collects more than US$420,000. That gap is a staggering prospect for future business disruption.

If asset-light major hotel brands are competing for investment capital with the likes of Uber and Airbnb, the busi-ness becomes a battle of brand market-ing and reservations technology. Going asset-light helps the balance sheet, but it also reduces control.

Hoteliers must consider these chang-es to the travel business landscapes. Blindly following investors instead of guests will not end well.

Robert Cole, ROCKCHEETAH, Menominee Falls, Wisconsin

THE UBER-IZATION OF HOTELS

HILTON CAPTURES ABOUT US$67,000 IN REVENUE PER EMPLOYEE,WHILE AIRBNB COLLECTS MORE THAN US$420,000.

THE FIRST

STEP IS TO

HOLISTICALLY

MEASURE THE

COST OF ALL

BOOKINGS TO OPTIMIZE SALES WITH AN EYE TOWARD NET REVENUE.

guests will not end well.

RISING COSTS PER ACQUISITION

JOIN US AT THE HEART OF EACH DESTINATION

Certain statements and assumptions in this document contain or are based upon “forward-looking” information and are being made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. When we use the words “will,” “may,” “anticipate,” “estimate,” “should,” “expect,” “believe,” “intend,” or similar expressions, we intend to identify forward-looking statements. Such statements are subject to numerous assumptions and uncertainties, many of which are outside of Hyatt’s control, which could cause actual results to differ materially from those expressed in or implied by the content of this document. Forward-looking statements made in this document are made only as of the date of their initial publication and Hyatt does not undertake an obligation to publicly update any of these forward-looking statements as actual events unfold. Hyatt Centric™ and related marks are trademarks of Hyatt Corporation. ©2015 Hyatt Corporation. All rights reserved.

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HOTELS

For the First time in several years, there is a new number one atop the annual HOTELS ranking of the world’s biggest hotel companies. Hilton Worldwide added close to 37,000 guestrooms in 2014, surpassing IHG and moving into the top spot on the list.

Marriott International moves into the second slot by adding 39,000 rooms, while IHG — still adding more than 31,000 rooms — stands third in the listing and will likely return to the top next year with Kimpton now folded into its portfolio (the deal closed in January after our deadline).

But again, the march up the ranking by Chinese hotel companies is noteworthy. Guangzhou’s Plateno Hotel Group makes a big leap up to the seventh position in the ranking, while previously unidentified Eastern Crown Hotels Group joins the ranking in the 33rd position.

In fact, based on the new data, one thing remains abundantly clear: industry growth on a global scale is continuing unabated.


HOTELS

2014 Rank

2013 Rank Company LoCation 2014

Rooms2014

Hotels2013

Rooms2013

Hotels

1 2 Hilton Worldwide McLean, Virginia, USA 715,062 4,322 678,630 4,115

2 3 Marriott International Bethesda, Maryland, USA 714,765 4,175 675,623 3,916

3 1 IHG (InterContinental Hotels Group) Denham, England 710,295 4,840 679,050 4,653

4 4 Wyndham Hotel Group Parsippany, New Jersey, USA 660,826 7,645 645,423 7,485

5 5 Choice Hotels International Rockville, Maryland, USA 500,000 6,300 506,058 6,340

6 6 AccorHotels Paris, France 482,296 3,717 461,719 3,576

7 12 Plateno Hotels Group Guangzhou, China 442,490 3,023 166,446 1,726

8 7 Starwood Hotels & Resorts Worldwide Stamford, Connecticut, USA 354,225 1,222 346,819 1,175

9 10 Shanghai Jin Jiang International Hotel Group Co. Shanghai, China 352,538 2,910 235,461 1,566

10 8 Best Western International Phoenix, Arizona, USA 303,522 3,931 317,838 4,097

11 9 Home Inns & Hotels Management Shanghai, China 296,075 2,609 262,321 2,241

12 13 China Lodging Group Shanghai, China 209,955 1,995 152,879 1,425

13 11 Carlson Rezidor Hotel Group Minnetonka, Minnesota, USA 172,234 1,092 168,927 1,079

14 14 Hyatt Hotels Corp. Chicago, Illinois, USA 155,265 587 147,388 548

15 16 GreenTree Inns Hotel Management Group Shanghai, China 142,038 1,580 110,662 1,226

16 17 G6 Hospitality Carrollton, Texas, USA 115,461 1,229 109,945 1,150

17 20 Meliá Hotels International Palma de Mallorca, Spain 98,829 377 93,995 360

18 15 Magnuson Hotels Worldwide Spokane, Washington, USA 96,225 1,176 142,500 1,865

19 18 Westmont Hospitality Group Houston, Texas, USA 92,343 706 98,637 722

20 21 LQ Management Irving, Texas USA 86,500 867 83,658 834

21 23 Interstate Hotels & Resorts Arlington, Virginia, USA 78,776 419 72,529 375

22 22 Extended Stay Hotels Charlotte, North Carolina, USA 75,995 682 76,234 684

23 24 Vantage Hospitality Group Coral Springs, Florida, USA 71,104 1,213 70,383 1,103

24 26 Whitbread Dunstable, England 59,138 697 55,000 678

25 25 NH Hotel Group Madrid, Spain 57,127 363 60,000 396

26 32 New Century Hotels & Resorts Hangzhou, China 56,320 186 42,000 148

27 28 Toyoko Inn Co. Tokyo, Japan 48,832 249 47,468 243

28 29 MGM Resorts International Las Vegas, Nevada, USA 46,906 20 46,908 20

29 30 Riu Hotels & Resorts Playa de Palma, Spain 45,390 105 44,710 103

30 33 FRHI Hotels & Resorts Toronto, Canada 42,446 112 41,537 109

31 41 Scandic Hotels Stockholm, Sweden 41,735 226 29,765 152

32 36 Red Roof Inn Columbus, Ohio, USA 39,807 397 36,552 357

33 34 Walt Disney Co. Burbank, California, USA 39,751 43 39,205 44

34 27 Travelodge Hotels Thame, England 38,430 515 48,170 548

35 31 Caesars Entertainment Corp. Las Vegas, Nevada, USA 37,820 30 42,710 54

36 38 Shangri-La Hotels and Resorts Hong Kong, China 36,898 88 34,803 81

37 37 Jinling Hotels & Resorts Corp. Nanjing, China 34,436 126 35,747 136

38 - Eastern Crown Hotels Group China Guangzhou, China 33,863 355 - -

39 39 Millennium & Copthorne Hotels London, England 33,367 120 31,733 114

40 46 Aimbridge Hospitality Plano, Texas, USA 33,232 226 26,095 191

41 84 Zhuyou Hotels Group Hangzhou, China 32,447 457 15,162 215

42 35 Barcelo Hotels & Resorts Palma de Mallorca, Spain 31,230 100 37,476 141

43 52 Vienna Hotels Shenzhen, China 30,933 186 22,591 135

44 44 Nordic Choice Hotels Oslo, Norway 30,870 182 27,620 174

45 42 HK CTS Hotels Co. Beijing, China 30,567 87 28,908 83

46 66 99-Inn Management Co. Shanghai, China 30,000 400 19,073 325

47 57 BTG-Jianguo Hotels & Resorts Beijing, China 28,968 139 21,127 78

48 51 Ascott Ltd. Singapore 27,500 232 23,000 208

49 40 Iberostar Hotels & Resorts Palma de Mallorca, Spain 26,806 76 30,000 100

50 43 APA Group Tokyo, Japan 26,614 134 28,518 128

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©2015 InterContinental Hotels Group. All rights reserved. Most hotels are independently owned and operated.

Contact us today: 1.866.933.8356 development.ihg.com [email protected]


HOTELS

2014 Rank


Rooms2014

Hotels2013

Rooms2013

Hotels

51 48 Barony Hotels & Resorts Worldwide London, England 26,513 90 24,518 83

52 53 B&B Hotels Brest, France 26,345 322 22,294 294

53 45 White Lodging Services Corp. Merrillville, Indiana, USA 25,890 162 26,461 169

54 47 Pandox Stockholm, Sweden 24,000 114 24,966 120

55 55 Grupo de Turismo Gaviota Havana, Cuba 23,583 55 21,665 51

56 50 Hotel Okura Co. Ltd. Tokyo, Japan 23,255 73 23,686 76

57 54 Value Place Wichita, Kansas, USA 22,278 190 22,210 186

58 69 Crescent Hotels & Resorts Fairfax, Virginia, USA 22,148 97 18,652 74

59 49 Pillar Hotels & Resorts Irving, Texas, USA 21,468 227 23,819 222

60 64 Las Vegas Sands Corp. Las Vegas, Nevad,a USA 20,724 10 19,350 10

61 60 Four Seasons Hotels and Resorts Toronto, Canada 20,698 95 20,238 92

62 95 Shandong Inzone Grace Inns Jinan, China 20,690 221 13,095 135

63 70 Grupo Posadas Mexico City, Mexico 20,666 125 18,378 108

64 80 Highgate Hotels Irving, Texas, USA 20,665 63 15,409 32

65 56 Pyramid Hotel Group Boston, Massachusetts, USA 20,653 59 21,527 58

66 65 Mövenpick Hotels & Resorts Glattbrugg, Switzerland 20,552 82 19,329 80

67 62 Club Med Paris, France 20,111 66 19,804 66

68 63 Kempinski Hotels Geneva, Switzerland 20,101 75 19,615 73

69 59 Omni Hotels & Resorts Irving, Texas, USA 20,048 64 20,471 58

70 68 Drury Hotels Co. St. Louis, Missouri, USA 19,111 130 18,681 129

71 115 Orbis Co. Warsaw, Poland 19,000 105 11,323 61

72 67 John Q. Hammons Hotels & Resorts Springfield, Missouri, USA 18,988 78 18,988 78

73 58 Realstar Hospitality Toronto, Canada 18,835 165 20,922 179

74 116 Island Hospitality Management Palm Beach, Florida, USA 18,642 143 11,126 80

75 74 HNA Hospitality Group Beijing, China 18,331 80 17,203 75

76 71 TPG Hospitality/TPG Companies Cranston, Rhode Island, USA 18,132 63 18,040 63

77 72 InTown Suites Atlanta, Georgia, USA 18,042 139 17,978 138

78 81 Fattal International Hotels & Resorts Tel Aviv, Israel 17,500 95 15,400 85

79 82 Steigenberger Hotels Frankfurt, Germany 17,391 92 15,355 85

80 101 AMResorts Newtown Square, Pennsylvania, USA 16,365 41 12,285 33

81 79 HHM (Hersha Hospitality Management) Philadelphia, Pennsylvania, USA 16,195 120 15,470 125

82 76 Remington Dallas, Texas, USA 15,991 80 15,681 79

83 78 Interchange & Consort Hotels York, England 15,949 284 15,516 278

84 - GCH Hotel Group Berlin, Germany 15,800 125 - -

84 171 Grupo Cubanacan Havana City, Cuba 15,800 60 7,678 53

86 61 GF Management Philadelphia, Pennsylvania, USA 15,729 105 19,911 130

87 83 The Indian Hotels Co. Mumbai, India 15,500 97 15,289 124

88 113 Mantra Group Sydney, Australia 15,488 116 11,400 110

89 77 Maritim Hotels Bad Salzuflen, Germany 15,435 50 15,628 51

90 90 Hotusa Group Barcelona, Spain 15,365 141 13,892 126

91 85 Narada Hotels Group Hangzhou, China 15,322 55 14,927 55

92 94 Atlantica Hotels International São Paulo, Brazil 14,941 85 13,262 78

93 99 Minor Hotel Group Bangkok, Thailand 14,721 119 12,800 103

94 111 Sunroute Co. Tokyo, Japan 14,673 73 11,424 64

94 88 Tsogo Sun Holdings Bryanston, South Africa 14,673 92 14,320 92

96 108 Argyle Metro Hotel Group (Australia) Sydney, Australia 14,250 78 11,698 62

97 91 Palladium Hotel Group Ibiza, Spain 13,925 50 13,700 48

98 87 Rotana Hotel Management Corp. Abu Dhabi, United Arab Emirates 13,481 50 14,422 52

99 97 TMI Hospitality Fargo, North Dakota, USA 13,255 182 12,938 181

100 133 Hard Rock International Orlando, Florida, USA 13,014 22 9,842 19

©2015 Starwood Hotels & Resorts Worldwide, Inc. All Rights Reserved. Preferred Guest, Aloft, Element, Four Points, Le Méridien, Sheraton, St. Regis, The Luxury Collection, Tribute Portfolio, W, Westin and their logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its af� liates.

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CONTACT US

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HOTELS

2014 Rank


Rooms2014

Hotels2013

Rooms2013

Hotels

101 124 Motel One Munich, Germany 12,822 54 10,293 46

102 137 Hospitality Alliance Bad Arolsen, Germany 12,791 111 9,557 69

103 93 Concord Hospitality Enterprises Co. Raleigh, North Carolina, USA 12,686 87 13,390 93

104 106 H10 Hotels Barcelona, Spain 12,336 45 11,900 43

105 215 Redefine BDL Hotel Group Glasgow, Scotland 12,123 71 6,000 58

106 140 Pan Pacific Hotels Group Singapore 12,010 40 9,161 30

107 104 Archipelago International Jakarta, Indonesia 12,000 90 12,000 75

108 110 Columbia Sussex Corp. Crestview Hills, Kentucky, USA 11,988 37 11,502 35

109 119 Destination Hotels Englewood, Colorado, USA 11,955 44 10,679 41

110 128 Jaz Hotels, Resorts & Cruises Giza, Egypt 11,922 61 10,091 45

111 100 RLHC (Red Lion Hotels Corp.) Spokane, Washington, USA 11,820 55 12,451 55

112 120 HEI Hotels & Resorts Norwalk, Connecticut, USA 11,785 42 10,652 38

113 118 Sage Hospitality Denver, Colorado, USA 11,637 63 10,715 65

114 107 AmericInn Chanhassen, Minnesota, USA 11,607 200 11,815 202

115 92 Davidson Hotels & Resorts Atlanta, Georgia, USA 11,591 38 13,650 46

116 136 Rosewood Hotel Group Hong Kong, China 11,460 53 9,702 44

117 75 America’s Best Franchising Atlanta, Georgia, USA 11,427 181 17,154 275

118 103 Grupo Pinero Palma de Mallorca, Spain 11,275 22 12,000 25

119 129 Loews Hotels & Resorts New York, New York, USA 11,202 22 10,013 19

120 114 Kimpton Hotel & Restaurant Group San Francisco, California, USA 11,191 62 11,345 61

121 109 Hospitality International Tucker, Georgia, USA 11,180 252 11,631 259

122 164 Fujita Kanko Tokyo, Japan 11,038 50 7,844 37

123 123 Hankyu Hanshin Hotels Co. Osaka, Japan 10,626 49 10,452 50

124 73 Prince Hotels and Resorts Tokyo, Japan 10,510 48 17,481 35

125 127 Pestana Hotels & Resorts Madeira, Portugal 10,409 86 10,118 86

126 132 Sokos Hotels Helsinki, Finland 10,327 57 9,939 53

127 121 Olav Thon Gruppen Oslo, Norway 10,317 76 10,597 73

128 - Blue Diamond Hotels & Resorts St. Michael, Barbados 10,146 18 - -

129 210 Shijiazhuang Guoda Hotel Management Co. Shijiazhuang, China 10,125 150 6,200 72

130 216 MCR Development New York, New York, USA 10,082 88 5,986 51

131 122 Sonesta International Hotels Corp. Boston, Massachusetts, USA 10,001 58 10,589 55

132 147 Century Golden Resources Group Beijing, China 10,000 20 8,566 16

133 135 Delta Hotels and Resorts Toronto, Canada 9,973 41 9,782 37

134 130 Princess Hotels & Resorts Reus, Spain 9,874 22 10,000 22

135 125 Washington Hotel Corp. Nagoya, Japan 9,827 42 10,202 44

136 138 Hoteles Catalonia Barcelona, Spain 9,722 64 9,503 63

137 112 Boyd Gaming Corp. Las Vegas, Nevada, USA 9,554 13 11,418 14

138 149 Outrigger Enterprises Group Honolulu, Hawaii, USA 9,545 42 8,492 33

139 143 Noble Investment Group Atlanta, Georgia, USA 9,522 54 8,988 47

140 160 Warwick International Hotels Paris, France 9,491 57 7,953 57

141 141 BHG S.A. (Brazil Hospitality Group) São Paulo, Brazil 9,477 50 9,125 51

142 157 Driftwood Hospitality Management North Palm Beach, Florida, USA 9,470 50 8,139 37

143 - GLH Hotels Management London, England 9,354 39 - -

144 145 ITC Ltd. Gurgaon, India 9,219 103 8,874 99

145 155 Frasers Hospitality Singapore 9,146 54 8,274 52

146 181 Stonebridge Cos. Englewood, Colorado, USA 9,120 57 7,219 48

147 98 Genting Group Kuala Lumpur, Malaysia 9,090 14 12,901 16

148 213 Swiss-Belhotel International Hong Kong, China 9,078 54 6,028 43

149 154 McKibbon Hotel Group Gainesville, Georgia, USA 9,074 82 8,334 76

150 167 Azimut Hotels Moscow, Russia 9,000 22 7,746 20

With flexible options for conversions, adaptive reuse, and purpose builds, and a reduced cost to build, the time is now. Let’s go.

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» 78% CENTRAL MARKETING DELIVERY CONTRIBUTION TO ROOM REVENUE*

» 100+ HOTELS IN 2015 IN 15 COUNTRIES

Contact us: 203-964-4468 starwoodhotels.com/development

STYLE SUBSTANCE

SUCCESSALOFT HOTELS

©2015 Starwood Hotels & Resorts Worldwide, Inc. All Rights Reserved. Preferred Guest, SPG, Aloft Hotels and their logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates. A new franchisee’s individual results may differ from those shown. We make no representation that a franchisee will achieve any specific level of performance. *Aloft data as of YE 2014 and disclosed in March 2015 FDD (RevPAR = $94.59). Claim based on a comparison of data disclosed in 2011-2015 FDDs for Hilton Garden Inn, Courtyard by Marriott and Hyatt Place. We did not independently audit or otherwise verify the accuracy of the RevPAR data contained in each of the other brand FDDs.


HOTELS

2014 Rank


Rooms2014

Hotels2013

Rooms2013

Hotels

150 144 Britannia Hotels Altrincham, England 9,000 47 8,879 48

152 150 AC Hotels by Marriott Madrid, Spain 8,943 85 8,491 75

153 139 Van der Valk Hotels, Restaurants en Vergaderzalen Vianen, Netherlands 8,923 68 9,459 74

154 163 First Hospitality Group Inc. Rosemont, Illinois, USA 8,816 62 7,895 55

155 159 Solare Hotels and Resorts Co. Tokyo, Japan 8,713 56 7,990 50

156 174 Harbour Plaza Hotel Management Ltd. Hong Kong, China 8,697 11 7,426 10

157 156 Savile Hotel Group (CHN) Co.Ltd. Shanghai, China 8,513 49 8,201 48

158 - Event Holding GmbH & Co. Koeln, Germany 8,373 33 - -

159 151 Be Live Hotels Tenerife, Spain 8,310 28 8,483 30

160 239 Tianlun International Hotels Beijing, China 8,265 28 5,356 23

161 166 Langham Hospitality Group Hong Kong, China 8,257 21 7,747 21

162 152 Guoman Hotel Management London, England 8,244 37 8,483 37

163 183 G.S.M. Hoteles Madrid, Spain 8,165 53 7,166 53

164 158 Restel Hotel Group Helsinki, Finland 8,080 47 8,021 48

165 193 Citotel Groupement Hotelier Paris, France 8,077 262 6,800 210

166 173 Neue Dorint Cologne, Germany 8,022 47 7,600 38

167 165 Danubius Hotel and Spa Public Ltd. Co. Budapest, Hungary 8,007 44 7,833 45

168 176 Dimension Development Co. Natchitoches, Louisiana, USA 7,868 48 7,410 47

169 161 Mandarin Oriental Hotel Group Hong Kong, China 7,862 27 7,936 26

170 168 Crestline Hotels & Resorts Fairfax, Virginia, USA 7,860 45 7,733 44

171 170 Quest Serviced Apartments Melbourne, Australia 7,812 157 7,700 156

172 96 Centara Hotels & Resorts Bangkok, Thailand 7,802 40 13,000 66

173 180 Aston Hotels & Resorts Honolulu, Hawaii, USA 7,778 28 7,255 27

174 222 Baywood Hotels Inc. Greenbelt, Maryland, USA 7,699 79 5,669 57

175 146 Amalgamated Holdings Ltd. Sydney, Australia 7,676 51 8,696 47

176 184 Furama Hotels International (Management) Singapore 7,648 50 7,121 50

177 179 Janus Hotels & Resorts Boca Raton, Florida, USA 7,632 34 7,281 54

178 195 Real Hospitality Group Ocean City, Maryland, USA 7,618 58 6,715 51

179 175 Jurys Inn Dublin, Ireland 7,528 31 7,422 31

180 - Dalata Hotel Group Dublin, Ireland 7,480 46 - -

181 178 Hospitality Ventures Management Group Atlanta, Georgia, USA 7,475 39 7,312 41

182 209 Santika Indonesia Hotels & Resorts Jakarta, Indonesia 7,423 69 6,222 66

183 212 Evolution Hospitality San Clemente, California, USA 7,205 28 6,071 24

184 204 Al Andalus Management Hotels Estepona, Spain 7,157 35 6,500 28

185 162 Kinseth Hospitality Cos. North Liberty, Iowa, USA 7,125 68 7,905 78

186 191 JHM Hotels Greenville, South Carolina, USA 7,077 41 6,939 41

187 - Crystal Orange Hotel Group Beijing, China 7,065 56 - -

188 228 Budget Host International Arlington, Texas, USA 7,053 153 5,560 139

189 207 Gloria Hotels & Resorts Beijing, China 7,029 30 6,374 31

190 205 Vienna International Hotelmanagement Vienna, Austria 7,010 41 6,426 35

191 194 Grupo Real Turismo Mexico City, Mexico 7,009 40 6,732 39

192 - Absolute Hotel Services Bangkok, Thailand 7,000 62 - -

193 192 Valamar Riviera d.d. Porec, Croatia 6,948 29 6,814 33

194 201 First Hotels Oslo, Norway 6,902 55 6,530 54

195 218 Vila Galé Lisbon, Portugal 6,872 27 5,931 24

196 182 Romantik Hotels & Restaurants Frankfurt, Germany 6,855 196 7,215 204

197 274 Budget Suites of America Irving, Texas, USA 6,853 18 4,564 12

198 169 Lopesan Hotel Group Meloneras, Spain 6,810 19 7,726 20

199 - Tune Hotels Group Kuala Lumpur, Malaysia 6,701 41 - -

200 227 Sandman Hotel Group Vancouver, Canada 6,694 44 5,593 40

“When it comes to business opportunities, I have to say that working with the

Wyndham Hotel Group is as good as it gets. They really listen and try to be

flexible. In the case of my property at the University of South Carolina, they

let us put their flag on this very unique, historic property and the results

have been very successful and profitable. The way I see it, you go

into business for two reasons, to hopefully work

with people you like and to make money. With the

Wyndham Hotel Group, you get both!”

WHY I CHOOSE WYNDHAM HOTEL GROUP TO BE MY PARTNER

Bert Pooser, Owner

Wyndham Garden Hotels

Inn at USC

This is not an offer. An offer can only be made through a Franchise Disclosure Document, a copy of which can be obtained by contacting Wyndham Hotel Group at 22 Sylvan Way, Parsippany, NJ 07054. All hotels are independently owned and operated with the exception of certain hotels managed or owned by an affiliate of the company. © 2015 Wyndham Hotel Group, LLC. All rights reserved.

For further information call (888) 222-0712 or visit us at www.whgdevelopment.com


HOTELS

2014 Rank


Rooms2014

Hotels2013

Rooms2013

Hotels

201 206 City Lodge Hotels Cramerview, South Africa 6,678 54 6,384 53

202 148 Dorsett Hospitality International Hong Kong, China 6,544 22 8,500 30

203 269 Pacific Pearl Hotels San Diego, California, USA 6,522 30 4,643 16

204 - Principal Hayley Group Harrogate, England 6,453 43 - -

205 211 Kintetsu Hotel Systems Osaka, Japan 6,445 23 6,085 22

206 266 Hoteles Globales Madrid, Spain 6,412 33 4,731 23

207 220 Regal Hotels International Hong Kong, China 6,401 14 5,739 12

208 188 Grupotel Hotels & Resorts Palma de Mallorca, Spain 6,389 35 7,000 35

209 200 LBA Hospitality Dothan, Alabama, USA 6,362 67 6,553 71

210 208 Rosen Hotels & Resorts Orlando, Florida, USA 6,338 7 6,337 7

211 223 Lotte Hotel Co. Seoul, South Korea 6,326 20 5,642 16

212 185 Chartres Lodging Group San Francisco, California, USA 6,256 10 7,115 13

213 246 Dusit International Bangkok, Thailand 6,139 24 5,100 22

214 230 Onyx Hospitality Group Bangkok, Thailand 6,014 37 5,547 34

215 285 Hoteles Royal Bogota, Colombia 6,000 41 4,388 37

215 214 Paradores de Turismo Madrid, Spain 6,000 94 6,000 94

217 240 Pacifica Host Hotels San Diego, California, USA 5,976 42 5,296 35

218 247 Horizon Hotels Eatontown, New Jersey, USA 5,945 27 5,099 16

219 142 Decameron Hotels & Resorts Panama City, Panama 5,865 30 9,105 33

220 192 Valamar Hotels & Resorts Zagreb, Croatia 5,854 35 6,814 33

221 258 Hipotels Cala Millor, Spain 5,848 28 4,877 27

222 197 Marshall Hotels & Resorts Salisbury, Maryland, USA 5,820 46 6,585 48

223 196 Benchmark Hospitality International The Woodlands, Texas, USA 5,819 32 6,618 37

224 226 Winegardner & Hammons Inc. Hotels & Resorts Cincinnati, Ohio, USA 5,783 24 5,600 24

225 219 Wynn Resorts Las Vegas, Nevada, USA 5,756 4 5,758 4

226 187 Hostmark Hospitality Group Schaumburg, Illinois, USA 5,740 28 7,021 33

227 237 Robinson Club Hannover, Germany 5,645 23 5,422 23

228 264 Shanshui Trends Hotel Shenzhen, China 5,625 40 4,783 36

229 225 Jumeirah Group Dubai, United Arab Emirates 5,601 22 5,601 22

230 - Chardon Management Glasgow, Scotland 5,572 47 - -

231 238 CSM Corp. Minneapolis, Minnesota, USA 5,552 39 5,421 38

232 234 Atahotels SPA Milan, Italy 5,550 21 5,487 20

233 235 New Otani Co. Tokyo, Japan 5,516 20 5,454 17

234 - Dolce Hotels & Resorts Rockleigh, New Jersey, USA 5,500 24 - -

235 131 Dynamique Hotels Management Boulogne-Billancourt, France 5,462 107 10,000 123

236 217 Boomerang Hotels Hendersonville, Tennessee, USA 5,403 73 5,981 82

237 255 Commune Hotels and Resorts San Francisco, California, USA 5,397 39 4,941 34

238 229 N. Daskalantonakis Group Athens, Greece 5,390 29 5,554 29

239 272 Sarovar Hotels & Resorts Mumbai, India 5,338 69 4,618 60

240 244 Buffalo Lodging Associates Canton, Massachusetts, USA 5,328 43 5,159 42

241 243 RIMC International Hotel Resort Management and Consulting Hamburg, Germany 5,282 43 5,182 42

242 292 Sun International Sandton, South Africa 5,258 31 4,220 24

243 221 Xanterra Parks & Resorts Greenwood Village, Colorado, USA 5,228 33 5,691 34

244 231 Hoteles Islazul Havana, Cuba 5,226 83 5,546 89

245 248 Unique Vacations Miami, Florida, USA 5,220 24 5,098 21

246 232 Shaner Hotels State College, Pennsylvania, USA 5,215 40 5,526 42

247 242 Intrawest Vancouver, Canada 5,213 70 5,213 70

248 268 Regency Hotel Management (Ramkota) Sioux Falls, South Dakota, USA 5,207 41 4,655 39

249 253 Marcus Hotels & Resorts Milwaukee, Wisconsin USA, 5,201 20 4,950 18

250 189 Grupo Playa Sol Ibiza, Spain 5,119 46 7,000 46

*Numbers are approximate and may fl uctuate. Each Best Western® branded hotel is independently owned and operated. Best Western and Best Western marks are service marks or registered service marks of Best Western International, Inc. ©2015 Best Western International, Inc. All rights reserved.

bestwesterndevelopers.com | 800.847.2429

Best Western International

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HOTELS

2014 Rank


Rooms2014

Hotels2013

Rooms2013

Hotels

251 250 YTL Hotels and Properties Singapore 5,116 25 5,000 24

252 86 Primecity Investment (formerly Grand City Hotels) Berlin, Germany 5,100 34 14,450 124

252 198 Tishman Hotel Corp. New York, New York, USA 5,100 10 6,575 7

254 263 OTO Development Spartanburg, South Carolina, USA 5,094 39 4,800 37

255 256 Coast Hotels Vancouver, Canada 5,013 40 4,924 38

256 - Spire Hospitality Deerfield, Illinois, USA 4,999 20 - -

257 252 Marco Polo Hotels Hong Kong, China 4,996 14 4,958 13

258 233 OCT International Hotel Management Co. Shenzhen, China 4,980 28 5,509 35

259 291 Hotel Equities Atlanta, Georgia, USA 4,976 50 4,259 41

260 245 Verkehrsbüro Hotellerie Vienna, Austria 4,964 28 5,157 30

261 - PM Hospitality Strategies Washington, D.C., USA 4,922 29 - -

262 241 American Casino & Entertainment Properties Las Vegas, Nevada, USA 4,895 4 5,248 4

262 - Tropicana Entertainment Las Vegas, Nevada, USA 4,895 6 - -

264 199 InterMountain Management Monroe, Louisiana, USA 4,877 49 6,566 68

265 236 Prism Hotels & Resorts Dallas,Texas, USA 4,861 24 5,436 25

266 262 Moody National Cos. Dallas, Texas, USA 4,855 39 4,812 39

267 279 Chesapeake Hospitality Greenbelt, Maryland, USA 4,818 26 4,517 27

268 153 Yuehai (International) Hotel Group Co. Hong Kong, China 4,796 19 8,362 29

269 296 Delaware North Buffalo, New York, USA 4,791 41 4,200 31

270 300 Pollin/Miller Hospitality Strategies Washington,D.C., USA 4,781 27 4,099 26

271 260 Vincci Hoteles Madrid, Spain 4,770 34 4,819 32

272 - The Oberoi Group New Delhi, India 4,747 30 - -

273 267 Louis Hotels Public Co. Egkomi, Cyprus 4,728 19 4,720 19

274 280 Rede Nacional Inn de Hotéis São Paulo, Brazil 4,722 45 4,497 35

275 - Sandos Hotels & Resorts Playa Blanca, Spain 4,662 13 - -

276 275 Chieko Aoki Management Co. São Paulo, Brazil 4,657 22 4,549 23

277 257 Hoteles Silken Vitoria, Spain 4,637 32 4,878 32

278 - Somerston Hotels Ltd. Stratford-upon-Avon, England 4,622 47 - -

279 - Lindner Hotels Dusseldorf, Germany 4,620 33 - -

280 299 Banyan Tree Holdings Singapore 4,617 37 4,100 35

281 203 Occidental Hotels & Resorts Group Madrid, Spain 4,584 14 6,500 18

282 290 Shamin Hotels Chester, Virginia, USA 4,564 39 4,268 37

283 276 Sun Development & Management Corp. Indianapolis, Indiana, USA 4,548 40 4,548 40

284 270 Grand Hotels International Wellington, New Zealand 4,536 23 4,636 23

285 298 Raymond Management Co. Middleton, Wisconsin, USA 4,487 34 4,125 31

286 281 Pinnacle Entertainment Las Vegas, Nevada, USA 4,481 14 4,475 13

287 288 Hoteles Servigroup Benidorm, Spain 4,397 17 4,316 16

288 265 New Castle Hotels & Resorts Shelton, Connecticut, USA 4,388 25 4,748 28

289 190 Grupo Hoteles Playa Almería, Spain 4,386 35 7,000 46

290 - Morgans Hotel Group Co. New York, New York, USA 4,378 13 - -

291 224 Aqua Hospitality Honolulu, Hawaii, USA 4,370 24 5,640 27

292 297 Commonwealth Hotels LLC Covington, Kentucky, USA 4,362 36 4,133 34

293 282 Lodging Hospitality Management St. Louis, Missouri, USA 4,317 16 4,455 17

294 295 Urgo Hotels Bethesda, Maryland, USA 4,303 31 4,205 28

295 - H-Top Hotels & Resorts Group Barcelona, Spain 4,284 16 - -

296 - Great Wolf Resorts Madison, Wisconsin, USA 4,258 12 - -

297 - Venezolana de Turismo Caracas, Venezuela 4,239 15 - -

298 - Hoteles Misión Juarez, Mexico 4,200 41 - -

299 254 Richfield Hospitality Greenwood Village, Colorado, USA 4,196 20 4,947 22

300 - Trump Hotel Collection New York, New York, USA 4,176 9 - -

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HOTELS

Rank BRand PaRent comPany Rooms hotels

1 7 Days Inn Plateno Hotels Group 380,456 2,7252 Best Western Best Western International 303,522 3,9313 Holiday Inn Express IHG 229,110 2,3654 Holiday Inn Hotels & Resorts IHG 225,159 1,2125 Home Inn* Home Inns Hotels & Management 225,000 2,0006 Hilton Hotels & Resorts Hilton Worldwide 201,047 5607 Hampton by Hilton Hilton Worldwide 198,914 2,0058 Marriott Hotels Marriott International 179,221 4999 Super 8 Wyndham Hotel Group 160,847 2,51010 Sheraton Starwood Hotels & Resorts Worldwide 153,370 43611 Courtyard Marriott International 145,800 98812 Days Inn Wyndham Hotel Group 145,078 1,79413 Quality Choice Hotels International 141,546 1,64114 Comfort Inn Choice Hotels International 136,458 1,75415 Ibis hotels AccorHotels 129,009 1,03116 GreenTree Inn GreenTree Inns Hotel Management Group 125,915 1,39717 Jin Jiang Inn Shanghai Jin Jiang International Hotel Group Co. 121,839 1,01118 Ramada Wyndham Hotel Group 115,923 83719 Crowne Plaza Hotels & Resorts IHG 113,562 40620 Motel 6 G6 Hospitality 107,000 1,14921 DoubleTree by Hilton Hilton Worldwide 100,879 41022 Mercure AccorHotels 89,203 71123 La Quinta Inns & Suites LQ Management 86,500 86724 Hilton Garden Inn Hilton Worldwide 86,095 61825 Residence Inns Marriott International 81,446 67526 Novotel AccorHotels 79,220 41427 Westin Starwood Hotels & Resorts Worldwide 76,572 20328 Magnuson Independent Hotels Magnuson Hotels Worldwide 73,873 1,03129 Hyatt Regency Hyatt Hotels Corp. 71,130 15030 Extended Stay America Extended Stay Hotels 69,558 63231 Radisson Blu Carlson Rezidor Hotel Group 68,270 28732 Fairfield Inn & Suites Marriott International 66,451 72133 InterContinental Hotels & Resorts IHG 61,235 18034 Premier Inn Whitbread 59,138 69735 Motel 168* Home Inns Hotels & Management 58,000 42036 EconoLodge Choice Hotels International 56,692 94237 Americas Best Value Inn Vantage Hospitality Group 55,597 1,00038 Renaissance Hotels Marriott International 52,607 15739 Embassy Suites by Hilton Hilton Worldwide 52,140 21940 Ibis budget AccorHotels 51,022 53741 Toyoko Inn Toyoko Inn Co. 48,832 24942 Comfort Suites Choice Hotels International 47,074 54643 NH Hotels NH Hoteles 46,464 31544 Howard Johnson Wyndham Hotel Group 45,919 42945 Riu Hotels & Resorts Riu Hotels & Resorts 45,390 10546 Wyndham Hotels and Resorts Wyndham Hotel Group 43,865 19547 Clarion Choice Hotels International 43,219 31648 Meliá Hotels & Resorts Meliá Hotels International 41,331 13449 Homewood Suites by Hilton Hilton Worldwide 40,056 35950 Red Roof Red Roof Inn 39,596 395

* Estimate

Rank comPany hotels1 Wyndham Hotel Group 7,6452 Choice Hotels International 6,3003 IHG (InterContinental Hotels Group) 4,8404 Hilton Worldwide 4,3225 Marriott International 4,1756 Best Western International 3,9317 AccorHotels 3,7178 Plateno Hotels Group 3,0239 Shanghai Jin Jiang International Hotel

Group Co.2,910

10 Home Inns & Hotels Management 2,60911 China Lodging Group 1,99512 GreenTree Inns Hotel Management Group 1,58013 G6 Hospitality 1,22914 Starwood Hotels & Resorts Worldwide 1,22215 Vantage Hospitality Group 1,21316 Magnuson Hotels Worldwide 1,17617 Carlson Rezidor Hotel Group 1,09218 La Quinta Inns & Suites 86719 Westmont Hospitality Group 70620 Whitbread 69721 Extended Stay Hotels 68222 Hyatt Hotels Corp. 58723 Travelodge Hotels 51524 Zhuyou Hotels Group 45725 Interstate Hotels & Resorts 41926 99-Inn Management Co. 40027 Red Roof Inn 39728 Meliá Hotels International 37729 NH Hotel Group 36330 Eastern Crown Hotels Group China 35531 B&B Hotels 32232 Interchange & Consort Hotels 28433 Citotel Groupement Hotelier 26234 Hospitality International 25235 Toyoko Inn Co. 24936 Ascott Ltd. 23237 Pillar Hotels & Resorts 22738 Scandic Hotels 22638 Aimbridge Hospitality 22640 Shandong Inzone Grace Inns 22141 AmericInn 20042 Romantik Hotels & Restaurants 19643 Value Place 19044 New Century Hotels & Resorts 18644 Vienna Hotels 18646 Nordic Choice Hotels 18246 TMI Hospitality 18248 America’s Best Franchising 18149 Realstar Hospitality 16550 White Lodging Services Corp. 162

50 50Top TopBrands Hotels


HOTELS

2014 Rank

2013 Rank Company LoCation

Rooms 2014

hoteLs 2014

Rooms 2013

hoteLs 2013

1 1 Hotusa Hotels Barcelona, Spain 233,550 2,595 235,000 2,604

2 2 Best Eurasian Hotels Moscow, Russia 191,200 1,778 183,200 1,728

3 3 Preferred Hotel Group Chicago, Illinois, USA 136,228 687 173,966 939

4 7 Global Hotel Alliance Dubai, United Arab Emirates 108,400 483 100,000 400

5 5 Worldhotels Frankfurt, Germany 98,293 426 102,543 454

6 4 Associated Luxury Hotels International Orlando, Florida, USA 98,070 164 119,644 175

7 9 Sceptre Hospitality Resources Greenwood Village, Colorado, USA 71,250 2,900 81,997 3,591

8 8 Supranational Hotels London, England 63,834 569 85,243 778

9 10 The Leading Hotels of the World New York, New York, USA 60,095 416 63,387 425

10 13 Great Hotels of the World London, England 54,423 252 32,654 150

11 11 Logis Hotels Paris, France 45,844 2,343 52,216 2,484

12 12 Hotel Republic London, England 44,811 210 44,811 208

13 - HotelREZ Hotels and Resorts Nottinghamshire, England 37,784 656 - -

14 14 Small Luxury Hotels of the World London, England 24,984 525 25,696 534

15 16 Design Hotels Berlin, Germany 22,262 288 20,406 265

16 18 Sercotel Hotels Barcelona, Spain 19,655 170 16,274 159

17 17 SEH (Société Européenne d’Hôtellerie) Paris, France 19,200 550 19,000 550

18 15 Epoque Hotels Miami, Florida, USA 16,792 277 23,555 339

19 19 Historic Hotels of Europe Juvinsy sur Orge, France 15,912 501 15,912 478

20 20 Châteaux & Hôtels Collection Paris, France 14,411 476 14,411 476

21 21 Relais & Châteaux Paris, France 12,784 530 12,614 515

22 22 L.E. Hotels Los Angeles, California, USA 11,550 105 11,508 111

23 25 Healing Hotels of the World Köln, Germany 8,386 102 6,476 91

24 23 Hotels & Preference Paris, France 7,930 124 10,000 138

25 - K Hotels International Studio City, California, USA 7,736 45 - -

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HOTELS

Rank Company managed

1 Plateno Hotels Group 3,023

2 Home Inns & Hotels Management 1,695

3 GreenTree Inns Hotel Management Group 1,580

4 China Lodging Group 1,376

5 Marriott International 1,153

6 AccorHotels 857

7 Shanghai Jin Jiang International Hotel Group Co. 832

8 IHG (InterContinental Hotels Group) 735

9 Extended Stay Hotels 682

10 Starwood Hotels & Resorts Worldwide 583

Rank Company FRanChised

1 Wyndham Hotel Group 7,585

2 Choice Hotels International 6,300

3 IHG (InterContinental Hotels Group) 4,096

4 Hilton Worldwide 3,608

5 Marriott International 2,882

6 Home Inns & Hotels Management 1,695

7 GreenTree Inns Hotel Management Group 1,541

8 AccorHotels 1,506

9 Shanghai Jin Jiang International Hotel Group 1,503

10 Vantage Hospitality Group 1,213

Rank Company CountRies

1 IHG (InterContinental Hotels Group) 100

1 Best Western International 100

3 Hilton Worldwide 94

4 AccorHotels 92

5 Carlson Rezidor Hotel Group 87

6 Starwood Hotels & Resorts Worldwide 86

7 Small Luxury Hotels of the World 84

8 Preferred Hotel Group 80

8 The Leading Hotels of the World 80

10 Marriott International 79

About the rAnkingsData for the HOTELS 325 is gathered through an online survey completed by hotel company con-tacts. Individuals are asked to report the number of guestrooms and hotels in operation systemwide as of December 31, 2014. Companies that do not respond are subject to an estimate through public records, previous years’ data, industry sources and independent research.

In some cases, rooms and hotels are counted more than once because HOTELS chooses to separately report data from owner-operators, managers and franchisors on the same list. Thus, a single property that is owned by one party, managed by another and branded by a third would be counted three times. Furthermore, this ranking omits companies that exclusively or overwhelmingly own hotels; only companies that also manage, own and oper-ate, or franchise hotels are included. As a result, REITs and private equity companies are excluded.

Noteworthy changes: 25 hotel companies joined the 300 corporate ranking this year, either due to growth, mergers and acquisitions creating new businesses or because they were previously unidentified. The big-gest company to join: Eastern Crown Hotel Group China. Among the consortia, two companies were added, including K Hotels from California sneaking in at No. 25.

Special thanks to the following companies and individuals who helped HOTELS collect data:• Beijing International Studies University• Horwath HTL• MKG Group• PHG Hotels & Resorts• Chris Scott, freelance contributor

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Design: Banana Island ResoRt doha By anantaRa

Natural luxury


Location, location, location — the old adage is especially true for the 141-room Banana Island Resort Doha by Anantara. The property’s exotic setting is considered to be one of its great-est assets and sources of inspiration. Located about 20 minutes by ferry from the hustle and bustle of Doha, Qatar, the resort aims to offer its guests a tranquil ocean setting complete with an Anantara spa, golf course, movie theater, private marina, multiple dining options, tennis court and indoor botanical garden.

“The resort serves as a destination not only for the local and regional markets, but also for western clientele interested in detox and body-balance wellness programs offered within a very relaxing environment with sun, beach and family fun,” explains Thomas Fehlbier, general manager of the resort.

Fehlbier considers the exterior of the resort’s welcome center and spa facilities his favorite design elements. “The natural surroundings played a major role in the design of every part of the resort and enhance the beauty of its construction,” he says.

Although an undeniable treasure, the location also has presented several chal-lenges throughout the construction pro-cess and for current operations. Fehlbier says Banana Island’s surrounding shal-low water presented logistical dif� culties when moving machinery and materials

to the construction site. Additionally, Banana Island employs a total of 760 associates and is able to provide accom-modation for just 100 on the island. As a result, the resort provides 24-hour transportation for employees to ensure smooth functioning of the property.

“The guest facilities are of course a prime focus, but it was also very impor-tant to have the supporting back-of-house areas thoroughly planned and thought through,” Fehlbier says.

The resort is also alcohol-free and does not hold a liquor license, which Fehlbier says has actually provided additional opportunities for his team to be unique and imaginative. “We have an extremely creative mixologist who creates the most amazing mocktails and drinks that appeal to a wide section of the commu-nity and are in keeping with the values and traditions of the region,” he says.

Fehlbier estimates an ADR just below US$800 and 65% occupancy during Banana Island’s � rst year of operation. He adds that there could be additional development news from Banana Island in the not-so-distant-future.

“For our positioning and market intel-ligence, we monitor the luxury brands and resorts in Qatar and the region,” Fehlbier says. “The resort is still being further enhanced with additional excit-ing features and facilities, which means more investment from the developers.”

BANANA ISLAND RESORT DOHA BY ANANTARA OPENING DATE: January 1, 2015

ACCOMMODATIONS: 141 rooms,

suites, pool villas and over-

water villas

LOCATION: 11 kilometers (6.8

miles) from Doha, Qatar

GENERAL MANAGER:

Thomas Fehlbier

OWNER: Al Rayyan Hospitality

LEAD INTERIOR DESIGNER: Hotels

& Resorts Construction

Private Limited

DESIGN AESTHETIC: The island’s

natural surroundings played

a major role. Most of the build-

ings are low structures with

natural plants and greenery

surrounding them. Arabic

design elements can be seen

throughout the property.

NOTABLE AMENITIES: Water

views from every guest-

room and suite; a signature

Anantara spa; a wellness cen-

ter with an indoor botanical

garden; retreats with holistic

experts for relaxation, detox,

fitness, weight management

and yoga; nine F&B outlets

offering cuisines including

Arabic, Italian and American.

Banana Island Resort Doha by Anantara celebrates the beauty of the surrounding

wildlife, greenery and water.

by BRITTANY FARB, ASSOCIATE EDITOR

The welcome center is one of General Manager Thomas Fehlbier’s favorite areas of the resort. The resort’s exterior architecture highlights the island’s natural surroundings.


DESIGN: BANANA ISLAND RESORT DOHA BY ANANTARA

Banana Island features nine

on-site dining options offering

a variety of cuisines includ-

ing Arabic, Italian and American.

The welcome room at Banana Island features

traditional Arabic design elements.

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F&B: Kitchen design


Although Park Hyatt Vienna occupies a century-old historic former bank, its signature restaurant — aptly named The Bank — is focused on the future, at least when it comes to kitchen design. The Bank features 915 square feet (85 square meters) of show kitchen space with a patisserie section, a chef’s table and hot and cold kitchens with promi-nent exhaust hoods made from backlit selenite stone cladding to draw attention to the action.

“Our guests want to experience the food and watch it being made,” says Park Hyatt Vienna General Manager Monique

Dekker. “Open show kitchens are the future of kitchen design, as guests are looking for an authentic experience.”

“In many ways the evolution of hotel guest reception — away from the impos-ing registration counter — is mirrored by the hotel display kitchen, where a more residential and intimate approach is a better fit for today’s traveler,” agrees Michael Goodman, partner and manag-ing director in the Singapore office of EDG Interior Architecture + Design.

Even within the genre there is ongoing evolution and innovation. “We just recently installed a micro display

kitchen in the middle of a lobby to generate activity and revenue,” says Meg Prendergast, Chicago-based principal at design firm The Gettys Group. “Lobby dwellers can watch their breakfast sandwich, lunch bite or evening salumi platter developed before their eyes in a very integrated way.”

Long characterized as strictly back of the house, kitchens are continuing their forward march to become spaces focused on form as much as function. In the fol-lowing pages, HOTELS profiles a range of kitchen spaces that marry aesthetics and utility in a variety of unique ways.

functionForm meets

Whether they are on display for guests or not, today’s hotel kitchens employ design strategies focused on more than just utility.

by Ann BAgEL STOrck, mAnAging EdiTOr

The open show kitchen at The Bank at Park Hyatt Vienna

features prominent exhaust hoods made from backlit

selenite stone cladding to draw attention to the action.

F&B: Kitchen design


The Epicurean Hotel in Tampa, Florida, has no shortage of F&B-focused attrac-tions, but the central showpiece is the 1,500-square-foot (139-square-meter) demonstration kitchen — the Epicurean Theatre. Used for classes, presentations and special events, the space features seating for up to 40, three convection ovens, six gas burners, top-of-the-line cookware and two 70-inch (178-centimeter) televisions for optimal viewing.

“The idea of the theater came to be a pivotal part of the public-area programming so the hotel could foster a sense of a destinational learning experience,” explains Meg Prendergast, Chicago-based principal at The Gettys Group, the space’s lead interior designer.

The demo kitchen is located along the streetscape windows so

passersby can observe the activity while the interior entrance is a large barn door with larger-than-life cutlery for hard-ware. Polished concrete, subway tiles, residentially styled gray-washed cabine-try and stainless-steel appliances round

out the post-industrial-warehouse-chic aesthetic.Even one of the space’s main challenges actually is a benefit,

according to Prendergast. She says typically the demo kitchen would back up to the hotel’s main kitchen and pantries, but that was not possible. Instead, the design team needed to keep the area flexible and open so it could get pre-loaded in the morning and then refreshed, cleaned and reloaded throughout the day. “The notion that guests could see the cooking team get prepared was an engaging idea,” Prendergast notes.

The 1,500-square-foot (139-square-meter) demonstration kitchen at The Epicurean Hotel offers seating for up to 40, three convection ovens, six gas burners, top-of-the-line cookware and two 70-inch (178-centimeter) televisions for optimal viewing.

Kitchen theater

F&B: Kitchen design


Ryuki Kawasaki, recently named chef de cuisine at Mezzaluna, the fine-dining restaurant on the 65th floor of Bangkok’s Tower Club at Lebua, brought nearly 20 years of experience at restaurants throughout Europe, Japan and the United States to the job. Yet Mezzaluna marks the first open kitchen he has worked in, which presents both pros and cons.

HOTELS: What do you like about work-ing in an open kitchen?

Ryuki Kawasaki: It fascinates me to be transparent to my guests. I get to see their expression when the food is served at the table. It is instant feedback for me.

H: What is your biggest challenge working in the kitchen at Mezzaluna?

RK: Temperature control for my food in the open kitchen environment. It can

be not hot enough for the hot kitchen area or not cold enough in the cold appetizer station.

H: What kitchen feature is at the top of your wish list right now?

RK: New heat lamps that will be both decorative and functional. Food-temperature control is my major concern.

H: Over the course of your career, what is the most significant change you have noticed in the way hotel kitchens are designed?

RK: We have incorporated much more modern techniques — water baths, vacuum cooking, nitrogen freezing and rotary distilling, to name a few. Many kitchens today are set up much more like laboratories than traditional kitchens, though we try to blend the two concepts.

To say Tuscany’s Toscana Resort Castelfalfi has a rich history is an understatement. Its fine-dining restaurant, La Rocca di Castelfalfi, has a kitchen located in a castle that dates back to approximately 700 A.D. Once a medieval fortress, the castle was transformed into a manor in the 18th century, and the current 970-square-foot (90-square-meter) kitchen was completed in June 2014.

The kitchen serves La Rocca di Castelfalfi’s dinner guests every evening as well as lunch at the resort’s Bistro four days a week. Plus, the kitchen features a pastry-making room that produces special holiday cakes as well as pastries for weekly Sunday brunches.

Francesco Palma, Toscana Resort Castelfalfi’s food and beverage manager, highlights the pastry room as the most significant in terms of design, since in addition to state-of-the-art equipment it features historical decorated vaults.

“The aim of the project was to turn the castle into a suitable venue for the res-taurant without threatening its historical nature,” Palma says. “The restructuring operations were carried on with two main guidelines. The first was creating the modern La Rocca di Castelfalfi kitchen with all the necessary adjustments, and the second was maintaining the historic integrity and Tuscan identity of the building, preferring local traditional materials.”

La Rocca di Castelfalfi’s pastry room includes state-of-the-art equipment alongside the space’s historical decorated vaults.

Ryuki Kawasaki

Old & new

The face behind The fOOd


The Ivy Hotel in Baltimore, Maryland, which opened this sum-

mer, is housed in a structure that was first constructed as a mansion. It seems fitting, then, that the 1,200-square-foot (111-square-meter) kitchen for the hotel’s fine-dining restaurant, Magdalena, should have a regal centerpiece: a hand-made Molteni cooking suite custom-built in Du Puis, France.

Executive Chef Mark Levy says the suite, which is 9 feet (2.7 meters) long by 5.5 feet (1.7 meters) wide, was constructed to his exact speci� cations. “We requested

that on the suite we had two chrome planca � at-top griddle-style cooking tops — one on each side of the suite — a char grill, water boiler and six strong gas burners,” he explains. “We requested it be � nished with brass edges and glossy black enamel to provide a classic look.”

The kitchen at Estrella Restaurante, which opened this past March at Welk Resorts Sirena del Mar in Cabo San Lucas, Mexico, has a centerpiece of a slightly dif-ferent variety — a wood-� red oven that can reach temperatures as high as 1,000 degrees F (538 degrees C) and helps Estrella pro-duce perfect pizzas — among other dishes.

“Not only is the oven the focal point

of the bar area, but we use it for more than pizza,” says Executive Chef Albert Tamez. “We also smoke some of the veg-etable dishes. We bake vegetable lasagna in there. We do suckling pig, slow-roasted for six hours. It’s crazy good.”

What’s more, Tamez says he thinks the wood-� red oven is just one element that helps Estrella stay on trend in terms of what guests really want. “Communal seating, open-� re ovens and upgraded bar service are a few things we see, with more focus on the guest experience and less about gimmicks,” he explains. “We planned Estrella to be a delight to all of the senses.”

The key element of the design of the kitchen at Urchin, the restaurant at the 20-key Colony Hotel in Seminyak,

Bali, is that it does not feel like a hotel kitchen at all. In designing the 750-square-foot (70-square-meter) space, EDG Interior Architecture + Design worked closely with Urchin’s chef, Steven Skelly. “He’s like this old-school mad professor who’s

just really passionate,” says Michael Goodman, partner and managing director in EDG’s Singapore office. “The big idea for the entire venue was to connect him to the guest as much as possible.”

Consequently, Urchin’s kitchen has a back wall, but all other sides are guest-facing. A table separates the main dining room from the kitchen on one side while the other two sides feature a raw bar where guests can dine and a chef’s table.

“We wanted guests to feel like they’re in Steven’s home,” Goodman explains. “The space had to feel warm and welcoming.”

The strategy is working. Goodman says Urchin — which opened in May 2014 and focuses on dinner but also serves breakfast and lunch by the pool to hotel guests — is typically fully booked, even during low season. “We expect a full return on investment before two years,” Goodman predicts.

The kitchen at Urchin has a back wall, but all other sides are open so guests feel like they’re in the chef’s home, rather than a restaurant.

JUST LIKE HOME

F&B: KITCHEN DESIGN

The centerpiece of the kitchen at Magdalena at The Ivy Hotel in Baltimore, Maryland, is a hand-made Molteni cooking suite custom-built in Du Puis, France.

Estrella Restaurante at Welk Resorts Sirena del Mar features a wood-fired oven that can reach temperatures as high as 1,000 degrees F (538 degrees C) and helps the restaurant produce perfect pizzas, among other dishes.

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F&B: Kitchen design


ST_Anz_M-iClean_190,5x114,3_GB.indd 1 05.02.15 14:56

horizonOn theHere is a sampling of predictions for the next big trends in kitchen design and technology:

I would go for a total

envIronmental-control system

— temperature and humIdIty control, etc. I belIeve It Is very Important to have a

good workIng envIronment, as that’s the key for makIng the

perfect dIsh.– Uwe Lasczyk, Le Méridien

cyberport, Hong kong

deep Into the future,

I see plasma technology makIng bIg leaps In InsurIng

food safety fIrst, then becomIng a means of workIng In that realm between raw

and cooked to maIntaIn maxImum freshness In

IngredIents.– Mark stecH-novak,

restaUrant consULtation & design, oakLand, caLifornia

market-InspIred envIronments,

varIed statIon prep zones In lIeu of one kItchen space or carts that can roll to the guests

wIth a specIal food or beverage wIll contInue to showcase the

culInary arts as entertaInment and not just sustenance.

– Meg prendergast, tHe gettys groUp, cHicago

the future Is headIng towards energy effIcIency.

cookIng the same Item wIth less gas or electrIc consumptIon Is a trend I

thInk we wIll see.”– cory arker, HospitaLity

kitcHen design, boca raton, fLorida


Hotel companies are growing and enhancing their mobile websites and apps at a rapid pace, tweaking

designs to mirror not just specific types of devices, but different kinds of users, too. The idea is to ensure that whether a potential guest is scrolling through their smartphone or tablet — or even their watch — what those guests see will look great on the screen and engage them.

Mobile website evolution is an ongoing extension of the concept broadly known as “responsive design,” which encom-passes the far-ranging goal of tailoring sites to speci� c uses for a given device as well as the unique needs of each user.

“Earlier attempts at mobility were all ‘pick a device, pick a size,’ but now the idea of sizing and presentation and logical � ow has been accepted both by the design community and by the users,” says Atlanta-based consultant Michael Schubach. “They’re intuitively understanding what they have to do to respond to what they’re seeing across different devices.”

That means evolving mobile web and apps to offer users content and resources � ne-tuned to their demands.

“You really need to look at who, what, when, where, how and why,” says Robert Cole, founder and CEO of RockCheetah, Menomonee Falls, Wisconsin. “A lot of

people will just jump to the ‘what’ or the ‘where.’ What you really need to start with is the ‘who’ and the ‘why.’ I always tell folks they need to look at these personas and be as speci� c as possible.”

Hotel companies respondHotel companies are listening. Johan Michelson, Scandic Hotels’ vice presi-dent of brand and marketing, says the company is changing its entire e-com-merce platform to feature new responsive designs and enhance user-friendliness by allowing contextual marketing in the mobile space, where content is adapted to the situation and the device.

UPWARDLYMOBILEHotel companies are pushing forward within the mobile space and adopting more responsive designs — not just accommodating the device, but also the user. contributed by BRENDAN MANLEY


Michelson says Scandic will also place extra focus on content and services linked to the actual stay at the hotel with relevant pre-arrival information and the ability to select rooms as well as in-hotel services before arrival. Some services will only be available to customers booking through Scandic’s direct channels.

In the United States, Starwood Hotels & Resorts Worldwide is currently employing a multi-device strategy based on unique content and functionality per device type. For example, the company’s smartphone app has the mobile traveler in mind, so it’s easy to use with just one eye and one thumb. The design may be different for other devices, like tablets, based upon their perceived primary uses.

“Our iPad apps are much more for dreaming and planning — a lot more descriptive content is there,” explains Julie Atkinson, senior vice president of global digital for Starwood. “Even our Apple Watch app is designed for in-moment guest needs like directions. The content really varies by how we’re thinking about the traveler and the customer segment.”

Atkinson adds that in the post-stay realm, the company uses a multi-device strategy to ensure the guest is engaged through at least one channel.

“When we reach out post-stay, we want

people to engage with our reviews engine, so we’ll push solicitations around submit-ting reviews, we’ll have social check-ins, and they do that on any device,” Atkinson says. “Once you’re back from a trip, it can be via mobile apps, but also through our mobile web and even our guest app.”

Hilton Worldwide is hard at work tweaking its mobile apps, too. The com-pany recently redesigned its HHonors app home screen to be more contextual, featuring any upcoming trips front-and-center, and has since seen a 50% increase in user engagement. It is also steering

users to direct channels by offering a host of new features.

“For example, our Bid-By-Flight tool connects travelers whose � ights have been canceled with nearby hotels by automatically increasing our ad buys in markets where � ight cancellations are especially heavy,” says Dana Shefsky, director of brand and guest technology for Hilton Worldwide.

There is also plenty of room for growth, as experts admit the constant evolution of the mobile space means branded apps will need to adapt. Starwood has already embraced the new Apple Watch by offering a Starwood app tailored for the device. Today’s tech lux-ury could become tomorrow’s necessity.

“We de� nitely are designing on the � y as new mediums emerge,” Atkinson says. “We designed for the Apple Watch taking into consideration the different screen size and guests with much different needs than when they’re carrying around their phone. We did some usability test-ing on our apps a couple of weeks ago, and someone showed up with the Apple Watch and said, ‘I just opened a door via my Apple Watch, and I loved it.’ So we’re de� nitely seeing it used, and it’s exciting. Is it as popular as the phone? No. But will it be? Maybe.”

Starwood’s mobile app for smartphones and watches is designed for in-moment guest needs like directions or hotel phone numbers.

TECHNOLOGY: MOBILE

Technology: Mobile


Thanks in part to mobile technology, the interactions between hotel staff and guests are rapidly changing, placing less emphasis on staid hotel processes and greater importance on serving the spe-cific needs of individual customers.

Many new features being built into mobile hotel apps — bells and whistles like mobile check-in and keyless entry — are intended to not just wow guests, but also free up staff for more meaningful interac-tions with customers. So instead of mobile removing the need for staff entirely, the prevailing trends are actually changing the nature of guest-staff relations.

“With a hotel, the higher the interac-tion with the staff, the higher the sat-isfaction,” says Robert Cole, founder and CEO of RockCheetah, Menomonee Falls, Wisconsin. “Some hoteliers think people want to come in and they don’t want to engage with the staff. They probably do want to engage with the staff — they just don’t want to engage in activities that benefit the hotel versus the guest, like checking in.”

For Starwood Hotels & Resorts Worldwide, it’s not just about streamlin-ing check-in or pulling guest data; the company is also training staff to use social media and mobile platforms as a means of real-time communication and problem-solving for guests on-site.

“Mobile and social media allow us to have a 24/7 dialogue with our customers,” says Julie Atkinson, senior vice president of

global digital for Starwood. “Mobile and social networks have made it easier for us to course-correct when there’s an issue, or do the little things that help enhance your stay. Since staff have technology available at all times, we stream in the background a bunch of those requests to our associates at the properties to fulfill them in real time.”

Atkinson says the efforts are already paying off. “Our share of occupancy via our most loyal members is at peak levels, and that’s one of the ways we measure satisfaction on properties,” she says.

“Our reviews engine is also incredibly successful and popular with our mem-bers, so I think all of those things con-tribute to a higher loyalty for Starwood.”

Another big part of the equation is making sure necessary guest data and preferences are available to staff when needed. Scandic Hotels is one company working to harness guest information, in this case through a new Sales Force Marketing Cloud system the company is implementing, to support multichannel communication with guests.

“It allows us to become more relevant and introduce new services,” says Johan Michelson, vice president of brand and marketing for Scandic. “This is still an area under development, but our ambi-tion is to provide a seamless experi-ence where customers easily can switch between digital and personal services.”

On the other hand, some wonder when the industry’s current obsession with collecting guest data crosses the line. For Atlanta-based independent consultant Michael Schubach, referenc-ing a guest’s Facebook or Twitter activity might be a little too comfortable for some travelers’ tastes.

“There are always the unintended consequences of the social media aspects, like the people whose homes are robbed more frequently when they tweet that they’re at a hotel,” Schubach says. “For every force and action there’s an equal and opposite force and reaction.”

Our associates are just as excited about being

the first to leverage new technology

as we are to develop it.

– Julie Atkinson, stArwood Hotels & resorts worldwide

The inTeracTiOn equaTiOnMobile technology is changing the very nature of the staff-guest relationship.

We have the futureof mobility locked in.

In the not-so-distant future, your guests will rate their stay on how much you let them do on the go. Fortunately, Kaba is well ahead of the mobility curve. Our mobile functionality is built on the security backbone youv'e grown to trust. It's more than mobility without limits. It's security without compromise.

Kaba LodgingIlco 1.877.468.3555Saflok 1.800.999.6213 www.kabalodging.com

Technology: Mobile


One of the prime hurdles still remain-ing as mobile technology continues to reshape the hotel industry is the booking aspect, which may go awry as a hotel company’s own website or app hands cus-tomers off to the no-frills engine driving its reservations system. Some experts say ensuring a consistent feel throughout the various stages of trip planning is essen-tial, as well as the flow of data through all interconnected systems.

“A lot of these websites hand off to something else for booking,” explains Robert Cole, CEO of RockCheetah, Menomonee Falls, Wisconsin.

According to Cole, the transition often made between a hotel brand’s specific custom landing page and the underlying booking engine may whitewash much of the potential for a customized booking experience. Thus, updating underlying legacy systems is a key priority so book-ing engines are just as cutting-edge as the portals that lead to them.

“All of the specifics about the guest get lost in the booking engine,” Cole says. “That’s when you really want their expe-rience to continue and to lock them in, especially if you’re going to try to upsell them. But all the things that should be getting done aren’t happening.”

But that’s changing. Starwood Hotels & Resorts Worldwide Senior Vice President of Global Digital Julie Atkinson says after extensive devel-opment the company is now seeing

tremendous success with mobile book-ings. Atkinson says iPad/tablet usage has been a huge platform for mobile booking, especially in the beginning stages.

“It’s a combination of dreaming, plan-ning and booking,” Atkinson says. “In terms of bookings, our most loyal mem-bers are incredibly active and booking huge volumes through our mobile apps. I’d say right now they are our fastest-growing channels. That being said, we can always continue to refine and innovate around this channel and make it easier to use, and we are consistently upgrading and enhancing both our mobile website and our mobile apps for ease of use and to make bookings more seamless.”

Scandic Hotels is working hard to streamline mobile bookings as well, according to Johan Michelson, vice presi-dent of brand and marketing. He says the effort extends to all devices and channels, allowing for greater levels of user custom-ization and orientation.

“We have chosen a responsive design for our booking engine,” Michelson says. “In addition, we are investing in a new Scandic guest app where booking can be more personalized, catering to specific customer needs.”

Atkinson also notes that after biting the bullet and investing in new infra-structure, Starwood’s mobile booking channels aren’t hampered by outdated legacy systems, which many other companies are still dealing with.

“At the beginning, when mobile took shape so quickly, we had some upgrad-ing to do, but we’re there now,” Atkinson explains. “It’s such a core part of our shopping and booking process, we had to get there quickly to meet the demands of our travelers.”

We have chosen a responsive design for our booking engine. In addition, we are

investing in a new Scandic guest app where booking can be more personalized,

catering to specific customer needs.

– Johan Michelson, scandic

Legacy LetdoWnMobile booking apps have come a long way, but in many cases, the legacy systems driving them still have some catching up to do.

Copyright © 2015, Oracle and/or its affiliates. All rights reserved.

Combining Two Visionaries with Over 35 Years Each of Technology Leadership

Oracle Hospitality

oracle.com/hospitality

Modern, Mobile, Cloud-Based Solutions for Superior Guest Experiences

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VILLEROY & BOCH TEAMS WITH WALDORF ASTORIA JERUSALEMVilleroy & Boch has been chosen as the main table-ware outfitter at Waldorf Astoria Jerusalem. Inspired by the hotel’s column decora-tion and its historic façade, Villeroy & Boch created six exclusive designs based off its Stella premium collection made from premium bone porcelain. The designs also conform to Jewish food laws and kosher serving man-dates, including the separa-tion of meat and dairy, as well as Passover dining traditions. Villeroy & Boch delivered 120,000 crockery items to the hotel earlier this year.

BLANCO REPORTS 2014 GROWTHThe Blanco Professional Group reported a consolidat-ed turnover in fiscal 2014 of €114 million (US$128 million), 4.6% growth compared to the year before. Due to difficult market conditions, exports recorded a share of 40.4%, a slight decline.

In 2014, the company in-vested almost €3.7 million (US$4.2 million) in its head-quarters in Oberderdingen, Germany, mostly in produc-tion and sustainable-energy initiatives. A new power sta-tion will use natural gas to generate condensing tech-nology from heat. Waste heat from production will be col-lected and re-distributed for building and process heating.

QOOCO DEBUTS NEW HOSPITALITY PLATFORM Qooco has introduced a new training, language and com-munication platform for the hospitality industry. The company’s mobile training solutions are designed to address the training and service delivery demands of luxury hotels, resorts and boutique hotels. Qooco’s platform focuses on mobile-learning and speech-recog-nition technologies to deliver improved results, according to the company. Mobile solutions currently available include Qooco Voice, a language-learning mobile app, and Qooco Upsell, a situational upselling train-ing tool.

FOLI APP AVAILABLE AT VALENCIA GROUP HOTELS Valencia Group hotels are providing guests with com-plimentary access to the Foli app. After downloading the app using either iOS or Android operating systems, guests are granted access to a digital magazine rack they can browse from their mobile devices. Guests have unlimit-ed access to multimedia, full-length magazines and e-book downloads during their stays. Upon departure, the publi-cations can no longer be ac-cessed. The content is now available in Valencia Group properties in Austin, Texas; Houston, Texas; San Antonio, Texas; San Jose, California; and Kansas City, Missouri.

SUPPLYLINE

PESTANA CHOOSES DUETTODuetto announced Pestana Hotel Group will implement Duetto’s revenue-strategy solutions in its 80-plus hotels. The deal with Pestana brings Duetto’s solutions to luxury hotels in five European capital cities, continuing Duetto’s global expansion.

“Increasingly, hotel companies and owners are looking for a solution that allows for � exibility to fully optimize revenue and manage distribution complexity,” says Duetto CEO Patrick Bosworth. “We are excited to bring a new level of insight and revenue optimization to Pestana — and look forward to working with its hotels to make sure they never leave money on the table again.”

Supplyline


IN BRIEF■■ WMF Group

appointed Volker Pulskamp vice president, global marketing, coffee machines division.

■■ VingCard Elsafe changed its name to Assa Abloy Hospitality.

■■ Eloma celebrates its 40th anniversary in 2015. The com-pany employs 140 people to produce its combi-steamers and bake-off ovens for pro-fessional use.

■■ Equipando.com launched

a section on its web-site to highlight new products including data sheets, specifications and operation videos.

■■ Granuldisk won the Asian Catering Equipment Heavy Water/Energy Saving Award for a combination of its Granule Smart pot washer and two-in-one heat recov-ery and steam reduction EcoExchanger.

■■ Internorga will celebrate its 90th anniver-sary at its trade fair

March 11-16, 2016.■■ Bryan Stirrat and Ira Falk

acquired The Plantworks based in Las Vegas.

■■ RPW Design appointed Ariane Steinbeck managing director. Current Managing Director Jan Wilson will become president.

■■ Four Seasons chose Sambonet and Rosenthal as suppliers for its Dubai Jumeirah Beach property.

■■ Spafinder Wellness ap-pointed Aimee Schmalzle vice president of marketing.

PULSKAMP

Newport Beach, California-based Lifescapes International has been selected as the landscape architect for Paradise City, an integrated entertainment and gaming resort in Incheon, South Korea. The company plans to design a large Las Vegas-style main entry, the resort’s exterior perimeter, wedding gardens, private villas, gardens and the resort’s pool area including poolside bars.

Lifescapes International has completed work on other integrated entertainment and gaming resorts including the Wynn Las Vegas, the Bellagio, Paris Hotel & Resort and the Mirage.

DoRma aND KaBa to mERgEKaba Holding and Dorma Holding will merge to become the Dorma+Kaba Group. A transaction agreement be-tween the two companies was signed on April 29. With around 16,000 staff members and locations in 53 countries, Dorma+Kaba will move into the global top three in the se-curity and access-solutions market. “The combination of the two strong brands Dorma and Kaba will result in the creation of a leading com-pany in our industry,” says Ulrich Graf, chairman of Kaba.

INtERgastRa to INcluDE coFFEE EvENtThe third Stuttgart Coffee Summit will take place February 20-24, 2016, at the Intergastra trade fair in Stuttgart, Germany. The event brings together managers from the hotel sector along with coffee experts including farmers and roasters. The summit includes a coffee symposium examining the effects of climate change on coffee production, best practices for harvesting and roasting, certification processes and a CEO talk. A flavor forum with live roasting and a global barista competition round out the program.

Lifescapes International will design the pool area, seen here in a render-ing, at Paradise City in Incheon, South Korea.

lIFEscapEs to woRK wIth south KoREaN REsoRt

14-16 OCTOBER 2015INTERCONTINENTAL HONG KONG

www.HICAPconference.comHosts:

Asia Pacific’s Essential Hotel Conference Since 1990Asia Pacific’s Essential Hotel Conference Since 1990

PatronsInterContinental Hotels GroupJLLJumeirah GroupPlateno Group

Platinum SponsorsAccorHotelsBaker & McKenzieCarlson Rezidor Hotel GroupHard Rock InternationalHilton WorldwideKPMGLangham Hospitality GroupMarriott International, Inc.Mayer Brown JSMMeliá Hotels International

MGM HospitalityMilbankOutrigger Resorts Asia PacificPaul Hastings LLPProskauerQUORyan LawyersShangri-La International Hotel Management Ltd.Starwood Hotels & Resorts Worldwide, IncThe Brand CompanyThe Taj Group of HotelsTourism AustraliaWATG / Wimberly InteriorsWyndham Hotel Group

Media SponsorsAsian Hotel + Catering Times

Boutique Hotel NewsHotel AnalystHotelNewsNowHOTELS MagazineJETSETTERServiced Apartment News SleeperST Media GroupTTG Asia Media

SupportersHAMA APIFCISHCITPPATA

Patrons, Sponsors, and Supporters as of 10 June 2015

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Guestroom furnishinGs, spa and more


The Max Induction Wok Range from Spring USA is a 3500-watt por-

table, countertop or built-in induction range with a wok pan. Designed to heat to pre-

cise temperatures, the wok range features a brushed stainless-

steel body, heavy-duty glass-ceramic bowl and a cook/hold option. The units have self-leveling, non-skid, non-scratch footing and feature detachable faceplates for flush-mount applications. Spring USA, Naperville, Illinois. springusa.com

With a practical shelf, Deck shower columns from Roca Sanitario help keep the shower space well orga-nized. Deck shower columns also incorporate Quick Reaction technol-ogy that allows the immediate regulation of the desired water flow and temperature, keeping it constant afterwards, as well as the SafeTouch and Security 38º devices that avoid burns. Roca Sanitario, Barcelona, Spain. roca.com

Culti Milano by Allegrini Amenities is inspired by the interpretation of atmospheres, landscapes and sensations. Allegrini Amenities is Culti Milano’s official distributor for Europe (except for Italy and Switzerland), Taiwan and Japan. Allegrini Amenities, Grassobbio, Italy. allegriniluxuryamenities.com,

[email protected]

Groupe GM’s Anne Sémonin exclusive hotel ameni-ties line for both men and women is formulated with botanical and natural ingredients. The line has been selected as one of three preferred amenity brands to be used in InterContinental Hotels & Resorts across Europe. Groupe GM, Paris, France. groupegm.com, [email protected]



Teledex M Series Standard hotel phones from Cetis feature

USB charging ports on all single- and two-line, analog and VoIP, corded and cordless phones, and RediDock remote cordless handset kit models. The telephones are available with five or 10 configurable guest service keys on desk sets, and zero, three or six guest service keys on the new front/rear facing RediDock remote control handsets. Cordless models support up to four handsets, including one on the base. Cetis, Colorado Springs, Colorado. cetisgroup.com, [email protected]

Dometic’s DM20 is a 20-liter drawer minibar featuring a com-pact design, silent operation and energy-saving capabilities. The minibar has a patented design to ensure all snacks and drinks are visible at a glance, accented by an LED light and easy to access. Dometic, Siegen, Germany. dometic.com, [email protected]

m3connect’s conn4 is a cloud-based entertainment, in-formation and ad-vertising platform that also delivers Wi-Fi. The platform can be leveraged on all devices, includ-ing in-room TVs, and allows hotel staff to manage and tar-get guest commu-nication across all sites via one dash-board. m3connect, Aachen, Germany. m3-connect.com,

[email protected]

KD50 Smart from Indel B is a silent compressor drawer minibar. The door panel can be designed to meet specifications. Two refriger-ated compartments that can be combined into a single compart-ment ensure products are visible. Indel B, Sant’Agata Feltria, Italy. indelb.com, [email protected]

YOUR ETHICALBODY CAREthe new cosmetic linecertified Fair Trade®

www.allegriniamenities.com



RELIABLE FOODPROCESSING EQUIPMENT

Md. Mini-32Mixer Grinder Md. BCC-100

Poultry Cutter

Md. 9-22Food Grinder

Md. VTS-46Vacuum Tumbler

Md. VTS-42Vacuum Tumbler

Md. PRO-9SD Tenderizer

Md. B300M Food Slicer

BIRO Manufacturing Company

Marblehead, OH 43440-2099 USA419-798-4451 Fax 419-798-9106

www.birosaw.com 238RB-3-14

Md. 22SS12” Power Cutter

Wimintra Uniforms offers both design and manufacturing ser-vices. The company works with clients from initial concept creation to delivering the finished garments. Uniforms are available in boutique, traditional and urban styles for food and beverage workers, managers, technicians and front-desk staff. Wimintra Uniforms, Bangkok. uniforms.wimintra.com,

[email protected]

Resuinsa pool towels are dyed with Indanthren textile dye to resist pool chemicals, direct sunshine and sunscreen stains. Made of 100% cotton double-loop terry, the towels are made to withstand industrial cleaning and continuous use while remain-ing strong, soft and absorbent. The towels come in different sizes and designs, including solid colors and white with blue or yellow summer stripes. Resuinsa, Valencia, Spain. resuinsa.com

Assa Abloy Hospitality’s Mobile Access is a key-less entry solution that can issue, deliver and revoke digital keys via a mobile app. By add-ing a small Bluetooth Low Energy board to the lock, Mobile Access works with VingCard Signature RFID. Assa Abloy Hospitality, Ski, Norway. assaabloyhospitality.com,

[email protected]

www.hotelsmag.com July/August 2015 HOTELS 73www.hotelsmag.com July/August 2015 HOTELS 73

Call: +44 (0)29 2081 5200Email: [email protected]

Valette Welcome TrayA sleek, contemporary design.

DEFINING GUEST EXPERIENCE SINCE 1942DEFINING GUEST EXPERIENCE SINCE 1942

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WT 06.13

Hotels Ad.indd 1 20/05/2013 16:43

Presentation boxes by Zieher are fitted with wooden sliding lids, sepia-tinted glass or other materials. Black or white inserts are made of dishwasher-safe and food-safe solid surface materi-als. Insert options include an insert with round cavities for nine truffles or chocolates, a flat plate for layering chocolates or oth-er delicacies, an insert for commercial coffee capsules and one that holds up to four cigars. A separate compartment on the side provides space for accessories such as matches or cigar cut-ters. Zieher, Himmelkron, Germany. zieher.com, [email protected]

Consisting of both hardware and software, Salto’s new col-lection of access-control products and technologies aims to provide increased usability and flexibility. JustIN’s Mobile Key app allows guests to use their BLE-enabled smartphones to re-ceive their keys online and then access doors directly with their phones. The ProAccess SPACE Software is an access-con-trol management tool that enables staff to program checking groups, manage various calendars and obtain audit trails from each door. Salto Systems, Oiartzun, Spain. saltosystems.com

The Essevéro line of bath amenities from Duck Island has a scent with almond notes. The product’s fragrance is de-signed to be warm, calming and refresh-ing, according to the company, and it contains soothing aloe vera. Duck Island, London. duckisland.co.uk, [email protected]

069_h1507_Products.indd 73 7/9/15 11:35 PM



The Avon mattress from Naturalmat features a combina-tion of hand-nestled springs, or-ganic lambs wool and organic latex with two rows of firm springs around the sides. The pocket springs — encased with natu-ral fibers — can be fine-tuned to provide soft, medium or firm sup-port. Horse hair needled onto hes-sian backing protects the pocket springs from wear while giving ex-tra spring and flex to the mattress. The mattress is finished with or-ganic lambs wool and encased in organic cotton. Naturalmat, Exeter, United Kingdom. Naturalmat.co.uk

Homer Laughlin China Co.’s Retro Collection is a dinnerware line featuring 12 designs in three groups, all based on histori-cally popular patterns from years past that are updated with new manufacturing processes. The collection is dishwasher-safe and can transfer from oven to table. The dinnerware is produced on the company’s ivory body with either clear or Arctic White glazes and has a heavy-gauge, high-Alphalain coating for durability. Homer Laughlin China Co., Newell, West Virginia. hlcdinnerware.com, [email protected]

The Cáscara is MTI Baths’ newest freestanding bathtub. Part of the company’s Boutique Collection, the tub features a seamless, ellipti-cal silhouette and oblique ledge. It comes as a soaker or air bath with therapeutic options including 20 air jets, a heated air blower and a wa-terproof remote control. The tub is constructed of MTI Baths’ propri-etary Engineered Solid Stone and is available in white or biscuit with matte or high-gloss finishes. MTI Baths, Sugar Hill, Georgia. mtibaths.com, [email protected]

Mesh sticks from Mesh Vertriebs are beverage infusers in the form of perforated sticks that can be stirred into hot water to brew indi-vidual cups of tea and coffee. The sticks also double as stirring im-plements. The infusers come in a variety of flavors. Mesh Vertriebs, Allersberg, Germany. meshstick.eu, [email protected]

MEC2’s livecookintable is modular, fold-able, lightweight mobile food-display and live-cooking furniture. The German-engineered product features interchange-able devices with multiple storage and transportation options. MEC2, Wiesbaden, Germany. livecookintable.com, [email protected]

The Just Silence outdoor whirlpool from Villeroy & Boch features a minimalistic European design accentuated by the JetPaks — replaceable backrests fitted with jets. LED lights are integrated into the tub’s narrow rim. In the dark, they illuminate the outdoor whirlpool. The ergonomic tub is cast in one piece and features a light gray outer paneling and a snow-colored interior shell. Reclining seats and a touchscreen operational menu also come standard. Villeroy & Boch, Mettlach, Germany. villeroy-boch.com, [email protected]

The Meridian product line from Scotsman features improved ice- and water-dispensing equipment and produces the company’s new H2Nugget ice, an easy-to-dispense nugget

that is also soft and chewable. The units’ large dispensing ar-eas provide increased room for

cups, bottles and larger ves-sels. Greaseless bearings, im-proved infrared sensors and heavy-duty construction aim to add durability. Scotsman,

Vernon Hills, Illinois. Scotsman-Ice.com

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WHAT DO YOU LOVE ABOUT THE HOTEL BUSINESS?

Everything. � e excitement, the pace, the connection with people all over the world, guests and colleagues alike. Most of all, however, I enjoy creating unique and extraordinary experiences for people — making a clear di� erence to them and creating those rare moments of magic — which is all paid back with a smile from the heart.

Jan-Hendrik Meidinger General Manager, Park Hyatt Saigon; Ho Chi Minh City (Saigon), Vietnam

A PA S S I O N F O R H O S P I TA L I T Y

“I enjoy creating unique and extraordinary experiences

for people…creating those rare moments of magic.”

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Inspiration can come from anywhere. HOTELS embodies hoteliers’ passion for hospitality, inspiring service excellence with original, thoughtful reporting and expert voices and personalities.

Guestroom furnishinGs, spa and moreG E R M A N Y

„Skyline“ The Original!

Innovative buffet setupsby ZIEHER

„Art de Buffet“&„Carbon 4.0“

WWW.ZIEHER.COM

„Stablo“

The Fedora LED suspended and direct-downward ceiling spot-lights from Axo Light feature suspension light shapes inspired by Russian nesting dolls. Each light produces diffused di-rect and indirect white light. The collection includes five ceiling-suspension designs and one direct-downward spotlight. The upper lamp housing and diffuser is made from aluminum in metallic bronze or rose gold while the lower portion is faceted transparent glass. The spotlight is made of transparent glass. Axo Light USA, Danbury Connecticut. axolightusa.com, [email protected]

Bartech’s eDrawer minibar series now comes with a customizable doorplate that allows custom-

ers to tailor the product to a hotel’s specific design needs. With a cold cube drawer and a dry section, the

eDrawer offers flexibility for food and drinks without occupying a large amount of space. The product also

directly monitors and posts guest charges to a property’s PMS and features automatic expiration-date management. Bartech, New York, New York. bartech.com, [email protected]

The Ionian tub from Victoria + Albert is a freestanding tub with a compact footprint that makes it appropriate for smaller spaces. The oval silhouette and clean lines give the freestanding tub a modern look while generous interior dimensions and gentle angles allow for soaking. The tub is cast in one seamless piece that resists crack-ing and flexing, and is easy to clean. Victoria + Albert, Shropshire, United Kingdom. vandabaths.com

Hoshizaki America’s Modular Crescent Cuber KMD-460MAH Air-cooled Unit is equipped with a stainless-steel evaporator and produces cres-cent-shaped cubes. The unit can produce up to 457 pounds (207 kilograms) of ice per 24 hours and has a stainless-steel exterior. The ice machine is compat-ible with many ice storage bins. Hoshizaki America, Peachtree City, Georgia. hoshizakiamerica.com,

[email protected]

PublisherDan Hogan

1.312.274.2221 | [email protected]

sales ManagerDavid Wood

1.312.274.2225 | [email protected]

euroPeCaroline de Donnea-Birkel

and Brigitte de Donnea, Managers Am Muehlenteich 18

40822 MettmannGermany

Phone: +49 2104 957 26 93Fax: +49 2104 957 26 94

[email protected] [email protected]

Published by Marketing & technology grouP

Chairman, Jim FranklinPresident, Mark Lefens

Vice President, Sales, Bill Kinross, Steven D. MayerDirector, Product and Online Audience Development,

Steve DelmontDirector, Marketing, Events & Production,

Laurie HachmeisterTechnical/IT Support, Benjamin Isidore

Software Engineers, Matt Robinson, Sonja ZinaiCirculation Manager, Ed Wacholder

Office Management, Robert Wilborn, Dawn Batchelder

contact us at:1415 N Dayton St, Chicago, IL USA

60642-2643 | 312.274.2200 email: [email protected]

HOTELS (ISSN 1047-2975), Volume 49, Number 6. Published monthly (except for combined Jan/Feb and July/Aug issues) by Marketing & Technology Group Inc., 1415 N. Dayton St., Chicago IL 60642-2643; 312-266-3311; fax 312-266-3363. Peri-odicals postage paid at Chicago IL and at additional mailing offices. Copyright © 2015 Marketing & Technology Group Inc. All rights reserved. Reproduction in whole or part with-out written permission is prohibited. POSTMASTER: Send address changes to HOTELS, 1209 Dundee Ave #8., Elgin IL 60120. SUBSCRIPTIONS: call U.S. only 800-554-7470 or e-mail [email protected] to begin, change or cancel a sub-scription. Select qualified readers may receive HOTELS for free. Paid subscriptions: USA US$135 1-year, outside USA $245 1-year. Except for special issues where price changes are indicated, single copies are available for US$20.00 USA and US$30.00 foreign (plus postage). Canada Post Publications Mail Agreement #40612608. Canada Returns to be sent to IMEX Global Solutions, P O Box 25542, London ON N6C 6B2.

THE MAGAZINE OF THE WORLDWIDE HOTEL INDUSTRY

SaleS Staff


AdvErTiSErS indEx

Access Point Financial inc.Page 35www.accesspointfinancial.com

AdA Cosmetics internationalPage 21 (I)www.ada-cosmetics.com

AflacPage 19 (A)www.aflac.com/smallbiz

Allegrini AmenitiesPage 71www.allegriniamenities.com

Alto-Shaam inc.Page 6www.alto-shaam.com/banqueting-equipment

Best Western international inc.Page 33www.bestwesterndevelopers.com

Biro Mfg. Co.Page 72www.birosaw.com

Brandstand ProductsPage 41www.brandstand.com

Cambro Manufacturing Co.Page 5www.cambro.com/pro

Choice Hotels internationalFrench Cover (A)www.AscendMembership.com

dometicPage 19 (I)www.dometicgroup.com

duck islandPage 37 (I)www.duckisland.co.uk

Equipando.comPage 75 (A)www.equipando.com

Fen HotelsPage 35www.dazzlerbrooklyn.com

FrAnKE KaffeemaschinenPage 55 (I)www.franke.com

Front of the HousePages 2-3www.frontofthehouse.com; www.roomthreesixty.com

Groupe GMPage 15www.groupegm.com

Hilton WorldwidePage 22www.curio.com

HOSHiZAKi AMEriCA inC.Page 13www.hoshizakiamerica.com

Hotel investment Conference Asia Pacific (HiCAP)Page 67www.HICAPconference.com

Hotel TechnologiesPage 49www.hoteltechnologies.com

Hyatt Hotels CorporationPage 21 (A)www.hyattcentric.com

indel BPage 9www.indelb.com

interContinental Hotels GroupPage 25www.development.ihg.com

international TreescapesInside Back Coverwww.treescapes.com

Kaba LodgingPage 61www.saflok.com

Meetings and ConventionsPage 56www.mcmag.com

MEiKO MaschinenbauPage 57www.meiko.de

Mercedes-Benz USAPage 45www.mbsprinterusa.com

Ming Fai GroupPage 71www.mingfaigroup.com

northmace & HendonPage 73www.northmace.com

OnityPage 39www.directkey.onity.com

Oracle HospitalityPage 64www.oracle.com/hospitality

POST integrations, inc.Page 63www.postint.com

Protect-A-BedPage 8www.protectabed.com

Purchasing Management internationalPage 68www.pmiconnect.com

rAK Porcelain Europe SABack CoverWOFEX, Manila, PhilippinesMaison & Objet, Paris, FranceEquipotel, Sao Paulo, Brazilwww.rakporcelain.com

rOCAPage 17www.roca.es

rubbermaid Commercial ProductsPage 55 (A)

Spring USA CorporationPage 53www.springusa.com

Starwood Hotels & resortsPages 27, 29www.starwoodhotels.com/development

Symmons industries, inc.Page 47www.symmons.com

The Lodging Conference 2015Page 78 (A)www.lodgingconference.com

TKS GermanyPage 75 (I)www.tks.net

TOPHOTELPrOJECTS GmbHPage 78 (I)www.tophotelprojects.com

villeroy & BochInside Front Cover - 1www.villeroy-boch.com/hotel

White Lodging Services CorporationPage 37 (A)www.whitelodging.com/yourcareer

Wyndham Hotel GroupPage 31www.whgdevelopment.com

Zieher KGPage 77www.zieher.com

An (A) after the page number indicates advertisements that appear only in the Americas editions; an (I) indicates advertisements that appear in international editions.


LAGNIAPPE

Liechtenstein native Philipp Real lived and worked in his family’s hotel, the Sonnenhof, from an early age, so it’s no surprise his career now has spanned more than 15 years at properties such as The American Trade Hotel in Panama, Kura Hulanda Lodge & Beach Club in Curacao and Four Seasons Resort Palm Beach in Florida. His expertise in food and beverage makes him especially well suited to his post at The Vines, where he began last August, as the 22-villa property is surrounded by 1,500 acres (607 hectares) of vineyards. Real also loves other outdoor activities, and wishes he had more time for fly-fishing, horseback-riding and trekking with his wife and 5-year-old daughter.

What is your biggest hotel pet peeve?It drives me nuts when someone expects to be tipped without deserving to be tipped. The ones who work unconditionally will be paid in abundance further down the road.

What is your favorite travel item?Pants or shorts with an adjustable waistline. Digging into different food cultures is the best exercise when traveling.

What is on your nightstand?I’m reading “The Alchemist” (the novel by Paulo Coelho) for the third time. I love how it magically de-scribes our difficult but meaningful journey through life. No one has it easy. It just depends from what angle you look at it, and with what kind of attitude.

What was your most embarrassing moment on the job?I fainted while giving a presentation on stage in front of 150 employees. Everyone knew that I was hung over from the previous night, though, so my fainting was actually quite funny to everyone.

What celebrity would you most like to meet?My wife would love to meet Jim Carrey. If it makes her happy, I’m happy!

Why did you choose to work in hotels?I was born and raised in one, and I will likely die in one. A hotel lifestyle is addictive. It’s hard to live with it and impossible to live without.

If you were not a hotelier, what would you be?I honestly never thought about that since kindergar-ten. Back then I wanted to become a truck driver. Driving a hotel is not much different. With every turn you need to keep the tail end in mind.

Who taught you your biggest lesson, and what was it?My parents taught me two indispensable lessons: think big in order to live big, and get out of your comfort zone when it gets comfortable.

What is your favorite hotel (other than your own)?I love resorts that are in full harmony with their immediate surroundings, providing authentic and naturally honest experiences without trying too hard. Las Alamandas in the Mexican Riviera is one of them.

PHILIPP REALGENERAL MANAGER, THE VINES RESORT & SPA, MENDOZA, ARGENTINA

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