ahniwa-ferrari documents

Chat for Nothing, Text for Free: Piecing Together a Free Virtual Reference Solution
Education Chat for Nothing, Text for Free: Piecing Together a Free Virtual Reference Solution
AGO Diversity Event - Hard Times Resource Guide
Education AGO Diversity Event - Hard Times Resource Guide
Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Education Hands-On Service at Arm's Length - Keynote Presentation for CLAMS Conference 2010
Checklist Manifesto for the Reference Desk (adapted for WA)
Education Checklist Manifesto for the Reference Desk (adapted for WA)
Hands-On Service at Arm's Length - HANDOUT
Education Hands-On Service at Arm's Length - HANDOUT