delfin-vassallo- documents

#Engage Prague Social Customer Service workshop
Business #Engage Prague Social Customer Service workshop
From one-to-many to many-to-many model for support. Frankfurt 2015
Social Media From one-to-many to many-to-many model for support. Frankfurt 2015
Automation vs Humanisation, from Social Media to ChatBots -
Business Automation vs Humanisation, from Social Media to ChatBots -