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"Customer Service is the New Marketing" for ACCE, November 2009
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e-Book: 13 Market Trends in Online Communities 2014
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The Community Effect: Empowering Co-creation of Content with Customers
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The Community Effect: Award-Winning Self-Service that Scales
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The Community Effect: Better Service for More Customers
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Get Satisfaction Customer Success Summit Morning Keynote
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Customer Survey Findings
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How To Integrate Your Customer Community With CRM
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Providing Outstanding Self-Service Support with Community
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5 Signs Your Company Needs A Customer Community for Feedback and Support
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Content Marketing - Cultivating an Effective and Dynamic Plan
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Don’t Spend Another Dime on SEM until you Launch a Customer Community
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How To Measure and Track the Business Value of Community
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Wendy Lea at MX: The Customer Experience Obsession
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Allowing Customers To Join Community Conversations Everywhere
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Drive More Value from Your Customer Experience Strategy
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Scale Your Business with a Customer Community
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Leverage Customer Communities to Reduce Support Costs and Drive Product Innovation
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Collecting, Analyzing & Acting on Customer data
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Community Manager Insights for 2013
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Drive More Revenue from Your Social Strategy in 2013
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