mark-fenna documents

eGain - Assisted Digital and Digital Inclusion Solutions
Documents eGain - Assisted Digital and Digital Inclusion Solutions
eGain UK Public Sector Inclusive Services Report: January 2014
Technology eGain UK Public Sector Inclusive Services Report: January 2014
eGain Digital Day 2016 - Smarter Self-Service for the Millennial Consumer
Internet eGain Digital Day 2016 - Smarter Self-Service for the Millennial Consumer
eGain Digital Day 2016 - Keynote 3: HMRC: from paper and phones to a multi-channel digital service
Internet eGain Digital Day 2016 - Keynote 3: HMRC: from paper and phones to a multi-channel digital service
eGain Digital Day 2016 - Transforming Digital Journeys: It's a Sprint and a Marathon!
Internet eGain Digital Day 2016 - Transforming Digital Journeys: It's a Sprint and a Marathon!
eGain Digital Day 2016 - Mission Possible: All Agents, All Calls, No Training
Internet eGain Digital Day 2016 - Mission Possible: All Agents, All Calls, No Training
eGain Digital Day 2016 - Client Innovation: Knowledge-Powered Customer Service Transformation at EE with eGain
Internet eGain Digital Day 2016 - Client Innovation: Knowledge-Powered Customer Service Transformation at EE with eGain
eGain Digital Day 2016 - eGain GQV: Digital Transformation Made Easy
Internet eGain Digital Day 2016 - eGain GQV: Digital Transformation Made Easy
eGain Digital Day 2016 - Analytics for Omnichannel Customer Engagement
Internet eGain Digital Day 2016 - Analytics for Omnichannel Customer Engagement
eGain Digital Day 2016 - Keynote 1: Digital Customer Experience—Big Trends and Best Practices for 2016
Internet eGain Digital Day 2016 - Keynote 1: Digital Customer Experience—Big Trends and Best Practices for 2016
eGain Digital Day 2016 - Keynote 2: Operationalise Digital Transformation in Customer Engagement
Internet eGain Digital Day 2016 - Keynote 2: Operationalise Digital Transformation in Customer Engagement