rachel-wy-yee documents

An empirical study of employee loyalty, service quality and firm performance in the service industry
Documents An empirical study of employee loyalty, service quality and firm performance in the service industry
The service-profit chain: An empirical analysis in high-contact service industries
Documents The service-profit chain: An empirical analysis in high-contact service industries
The impact of employee satisfaction on quality and profitability in high-contact service industries
Documents The impact of employee satisfaction on quality and profitability in high-contact service industries