rob-england documents

Tipu: agile service improvement
Technology Tipu: agile service improvement
Why COBIT® wins
Technology Why COBIT® wins
Engaging suppliers and customers
Technology Engaging suppliers and customers
Real IT: the reality of IT for most organisations
Technology Real IT: the reality of IT for most organisations
Dead cat syndrome: ITSM operational readiness
Technology Dead cat syndrome: ITSM operational readiness
itSMF New Zealand 2014 Keynote: Rob England, "to protect and serve"
Technology itSMF New Zealand 2014 Keynote: Rob England, "to protect and serve"
Pink Think Tank 2014 reporting back
Technology Pink Think Tank 2014 reporting back
Managing improvement v4
Technology Managing improvement v4
Meet in the middle Slow IT and Fast IT
Technology Meet in the middle Slow IT and Fast IT
Standard plus Case
Technology Standard plus Case
Cowboys Acrobats Rainmakers and Chatterers
Entertainment & Humor Cowboys Acrobats Rainmakers and Chatterers
Kamu: reconciling DevOps and ITSM/ITIL
Technology Kamu: reconciling DevOps and ITSM/ITIL
What about run? Considerations for Agile/DevOps: its not over once its live
Technology What about run? Considerations for Agile/DevOps: its not over once its live
Big Uncle: privacy and surveillance
Internet Big Uncle: privacy and surveillance
Multi Speed IT
Technology Multi Speed IT
The three Rs: Roles Responsibilities Relationships
Leadership & Management The three Rs: Roles Responsibilities Relationships
The IT Renaissance
Technology The IT Renaissance
How DevOps messes with your head
Technology How DevOps messes with your head
The three Rs: Roles Responsibilities Relationships
Leadership & Management The three Rs: Roles Responsibilities Relationships