selena-killick documents

Commonalities in LibQUAL+® (Dis)satisfaction: An international trend?
Education Commonalities in LibQUAL+® (Dis)satisfaction: An international trend?
Strategic Metrics
Education Strategic Metrics
Qualitative and Quantitative Methods in Electronic Collection Management
Entertainment & Humor Qualitative and Quantitative Methods in Electronic Collection Management
Evaluating the Big Deal: Usage Statistics for Decision Making
Education Evaluating the Big Deal: Usage Statistics for Decision Making
What do they want now? Qualitative regrounding of the LibQUAL+ survey
Education What do they want now? Qualitative regrounding of the LibQUAL+ survey
Applying Performance Measurement to Safeguard Budgets: Qualitative and Quantitative Measurement of Electronic Journal Packages
Documents Applying Performance Measurement to Safeguard Budgets: Qualitative and Quantitative Measurement of Electronic Journal Packages
Measuring our relationships with academic colleagues
Education Measuring our relationships with academic colleagues
Electronic Collection Management: How statistics can, and can't, help
Education Electronic Collection Management: How statistics can, and can't, help
Assessing the Impact of the Academic Library: From theory to practice
Education Assessing the Impact of the Academic Library: From theory to practice
LibQUAL+ in Ireland and the United Kingdom
Education LibQUAL+ in Ireland and the United Kingdom
LibQUAL+: The UK and Irish Experience
Education LibQUAL+: The UK and Irish Experience
Using LibQUAL+® to Identify Commonalities in Customer Satisfaction: The Secret to Success?
Education Using LibQUAL+® to Identify Commonalities in Customer Satisfaction: The Secret to Success?
Taking the Holistic View: Building a customer feedback database
Education Taking the Holistic View: Building a customer feedback database
Taking the Holistic View: Building a customer feedback database
Education Taking the Holistic View: Building a customer feedback database
Exploiting customer relationship management analytics to improve the student experience
Education Exploiting customer relationship management analytics to improve the student experience