sits-the-itsm-show documents

Marketing the value of your service desk, Simone Jo Moore
Business Marketing the value of your service desk, Simone Jo Moore
The four P’s of ITSM: People, People, People and People - Peter Hubbard, Pink Elephant
Business The four P’s of ITSM: People, People, People and People - Peter Hubbard, Pink Elephant
Internal IT relationships in the world of virtual - IT John Murnane, Alemba
Business Internal IT relationships in the world of virtual - IT John Murnane, Alemba
How Agile rescued the Telegraph’s service desk - Carol Johnson, Daily Telegraph
Business How Agile rescued the Telegraph’s service desk - Carol Johnson, Daily Telegraph
Next-generation IT service skills - Duncan Watkins, Corporate Executive Board
Business Next-generation IT service skills - Duncan Watkins, Corporate Executive Board
Aligning your business to build better IT - Mark Smalley, ASL BiSL Foundation
Business Aligning your business to build better IT - Mark Smalley, ASL BiSL Foundation
Getting value and ROI from ITSM training - Paul Wilkinson, GamingWorks
Business Getting value and ROI from ITSM training - Paul Wilkinson, GamingWorks
Re-think your service delivery: breaking the cycle
Business Re-think your service delivery: breaking the cycle
Re-invigorating a tired service desk - John Fahey, STI Training
Documents Re-invigorating a tired service desk - John Fahey, STI Training
Business relevance: ITSM which delivers outcomes - Simon Kent, Sollertis
Business Business relevance: ITSM which delivers outcomes - Simon Kent, Sollertis
Essex County Council’s journey to ITIL maturity - Louise John, Essex County Council
Business Essex County Council’s journey to ITIL maturity - Louise John, Essex County Council
The discipline of major incident management - Richard Josey, Unisys
Business The discipline of major incident management - Richard Josey, Unisys
Doing more with less – a crash course in lean ITSM - Daniel Breston, Qriousity
Business Doing more with less – a crash course in lean ITSM - Daniel Breston, Qriousity
Perfecting the service desk personality mix Ian Connelly and Gregory Baylis-Hall
Business Perfecting the service desk personality mix Ian Connelly and Gregory Baylis-Hall
Is collaboration the future of business IT? - Patrick Bolger, Hornbill
Business Is collaboration the future of business IT? - Patrick Bolger, Hornbill