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How Do You Like Your Eggs in the Morning: UCR Conference 2012
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Strategic Marketing & Liaison at the University of Sunderland. Relationship Management in HE Libraries Event. Sheffield Hallam 4th April 2014
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East Midlands ARLG Workshop
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Rewarding Customer Relationships, Kay Grieves, ARLIS 2013
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Derby adventures in conversation
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Kay Grieves & Michelle Halpin: Developing a Library Quality Model at University Library Services Sunderland
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University of Sheffield Developing a Library Quality Model Kay Grieves
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Feel the quality UCR Conference 2012
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SAF:IUS Forum 2014 Adventures in Conversation: a strategic marketing approach to customer relationships
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Kay Grieves & Michelle Halpin Becoming human: social media to enhance customer relationships
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7 Step Marketing Toolkit: East Midlands Members Day 19th March 2014
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Time for Adventure ARLG 2013
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York University: Developing a Library Quality Model at University Library Services Sunderland
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University of Sunderland Library Services Quality Model Campaign 2012-2013 Kay Grieves & Michelle Halpin
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Kay Grieves 'How Do You Like Your Eggs In The Morning?' 7 Step Marketing Toolkit 2013
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Rachel Smith: Northern Collaboration Learning Exchange
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Helen Loughran & Jenny Morgan: Northern Collaboration Learning Exchange
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Kate McGuinn: Northern Collaboration Learning Exchange
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Kay Grieves: Northern Collaboration Learning Exchange Sunderland January 2015
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Penny Hicks: Northern Collaboration Learning Exchange
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Anne Middleton & Louise Gordon: Northern Collaboration Learning Exchange
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