2016 Delegate Orientation

2016 DELEGATE ORIENTATION

Enhancing property va lues and creating qual i ty of l i fe through

recreation, community events , and leadersh ip .

HRCA Mission Statement

Vision

Building a lifestyle you want to live

Flowchart

Board of Directors

Backcountry Planning Areas Committee

DRC, Finance, CRC, Tribunal

CEO/GM

Architectural Committee

Delegates

Directors

Craig Ziesman,Vice President

Jeff Suntken, President

Brock Norris, Vice-President

Scott Lemmon, Vice-President

Dennis Seymour,Treasurer

Melissa Park, Secretary

Governing Documents

• Community Declaration (CC&R’s)• Covenants, Conditions, and Restrictions• Recorded against every Privately Owned Site• Contract between Owner and the HRCA• Supplemental Declaration• Articles of Incorporation• Bylaws

Terms

• Duty: Binding legal obligation

• Power: Ability to accomplish objective

• Liability: Corporate and/or personal

Directors Visionary Statementsand Objectives

Provide first class recreational amenities and programming• Provide events and venues that enhance our community lifestyle • Seek new, innovative programs and events • Recognize and promote opportunities for volunteerism

Build the Backcountry Wilderness Area to be the heart of Highlands Ranch• Create and implement a master plan for the Backcountry Wilderness Area • Evaluate and implement recreational activities, programming and potential partnerships

Foster development that drives sustainable economic growth and supports our mission• Identify and advance economic opportunities that enhance Highlands Ranch and are in the best interest

of our residents • Lead community stakeholders to ensure an appropriate balance of commercial, residential, recreational

and open space development

Define our distinct Highlands Ranch community lifestyle• Identify and implement high profile experiences that strengthen the community • Promote the brand that attracts businesses and residents

Community Declaration

• Section 2.20 and 2.21 define Delegate and District Delegate

• Section 4.4 Establishment of Delegate District• Section 4.6 Voting Rights of Delegates• Section 4.7 Delegates Representing Members Entitled

to Recreation Centers

Bylaws

• Section 5 addresses Delegates in General• Voting• Qualifications• Term of Office• Removal• Resignation• Vacancies

• Section 6 Meetings of Delegates

What is a Delegate?

• Delegate shall mean the natural person selected by

members within a Delegate District to represent such

Delegate District and to cast votes on behalf of

members within the Delegate District as provided in

the Community Declaration

Delegate Duties and Powers

• Delegates cast votes to represent the Members of the district, one vote per privately owned site

• Delegates may vote by proxy• Attendance at the monthly Delegate Meeting and

Board of Directors meeting is necessary for the Delegate to adequately represent the District and understand the issues before the community

• The regular Delegate Meetings provide oversight for expenditures for the HRCA recreational facilities

Delegate Duties and Powers

• The President and Secretary of the HRCA (Board of Directors) preside over meetings of Delegates pursuant to the Bylaws

• Meetings of Delegates may be called to approve increases in Common Assessments above the allowable amount

• The Annual Meeting of Delegates is set for the Delegates to elect candidates to the Board of Directors

• The Delegates have authority to amend the bylaws of the HRCA with conditions, but not to amend the Community Declaration

Delegate Duties and Powers

• Rules and regulations for the use /operation of the Recreation Facilities

• Propose increases and/or reductions for the Recreation Function Common Assessments (RFCA’s) necessary for the operation of the Recreation Center

• Propose improvements to the Recreation Facilities• Propose recommendations to improve operating

systems for the members

District Delegate Map

HRCA Committees

• Architectural Committee• HRCA Tribunal• Development Review Committee• Finance Committee• Backcountry Committee

Architectural Review Committee (ARC)

• Reviews exterior property improvements

• Promulgates rules

• Reviews variance requests

• Non-compliance notices

Development Review Committee (DRC)

• Notify all Delegates of DRC Agenda projects in Highlands Ranch or adjacent area

• Referral Agency• No Authority• Referral Agency on Declarant projects

Finance Committee

• 7 members

• Monthly financial statement review

• Quarterly investment review

• Annual budget and audit review

• Special projects

• Reserve Study

• Fund Management & Reserve Study Policy

• Investment Policy

Organizational Chart

Other Highlands Ranch EntitiesResponsibilities

Douglas County Government

• Law Enforcement• Roads and Street Maintenance• Zoning• Traffic Light Control

Highlands Ranch Metro District

• Arterial Landscape Maintenance• Parks, Outdoor Sports & Recreation Programs• HRMD Trails Construction & Maintenance

Littleton Fire Rescue

• Fire & Emergency Services

Centennial Water andSanitation District

• Water and Waste Water• Water Budgets • Watering Restrictions

Backcountry Wilderness Area

Mark Giebel, Backcountry Director

Mission

To provide visitors with unprecedented opportunities to enjoy nature near where

they live, while protecting and conserving natural, cultural,

archeological, and historical resources for the enjoyment of future generations.

Development Plan

Backcountry Area Map

Backcountry Wilderness AreaPrograms Offered

• Full Day Youth Camps• Archery Lessons• Hayrides• History• Star Gazing• Art• Horseback Rides• Community Campout

• Nature Hikes• Vehicle Tours• Themed B-Day Parties• Elk Bugling• Elk, Turkey, Deer, &

Coyote Hunting• Haunted Forest• Elk Banquet

Backcountry Wilderness Area Revenue

• Funds: $290,000 transfer from Rec Fund• Total Expenses: $650,000Program Revenue Generated By the Year:• 2010: $29,000• 2011: $49,000• 2012: $87,000• 2013: $33,000 • 2014: $154,000• 2015: $205,000• 2016: $294,000 (projected)

2014/2015 Summary and Comparison

2014 2015

CONTACTS 10,618 32,855

VOLUNTEER HOURS 942 1,415

LINEAR FT. TRAIL MAINT 2640 5280

DIRECT SAVINGS VIA VOL $5,280 $20,560

PROGRAM NET REV $55,000 $102,000

EMPLOYEE INJURIES 2 0

CUSTOMER INC/INJURIE 2 0

Accounting and Finance

Finance Director,Christina Caputo

Overview of Accounting & Finance Functions

• Accounts Receivable• Primarily quarterly assessment billing and collections

• Accounts Payable • Banking and Investing• Information Technology/Database Management

• Solomon & FRx – Current Accounting System • Upcoming Technology Upgrade – Netsuite & PerfectMind

• Financial Reporting• Financial statements prepared monthly using accrual basis accounting• Financial statements are available on the website

• Prepare the Annual Budget• Annual Audit and Tax Preparation• Risk Management

Financial Statements – Key Components

Revenues• Assessments • Recreation Facility Operations & Programs• Community Events

Expenses• Administrative • Facility Operations• Program Expenses

Transfers• Bonds and Interest Payable• Reserve Funds

Budgets

• Budget Message and Assumptions

• Operating Budgets• Administrative• Backcountry• Recreation

• Capital & Reserve Budgets• 5 Year Capital Improvement Plan• Reserve Study

• Fund Balance Projections by Fund

Budget Process

Administrative Fund

FYE 2015 Administrative Operating Income Statement

Revenues $ 3.57M

Less: Operating Expenses $ 3.20M

Net Operating Income $ 0.37MLess: Transfers

Capital & Reserves $ (0.25M)

Net Operating Profit $ 0.12M

Recreation Fund

FY 2015 Recreation Operating Income StatementRevenues $ 20.75MLess: Operating Expenses $ 13.84MNet Operating Income $ 6.91MLess: Transfers

Bonds $ 3.56MCapital & Reserves $ 2.10MCapital Project Fund $ 0.45MBackcountry transfer $ 0.29MTotal Transfers $ 6.40M

Net Operating Revenue $ 0.51M

HRCA Human ResourcesLinda Dorre, Director

Employee Resources as of 6/7/2016

• 889 Employees• Around 100 Summer Seasonal

Staff hired each year• 71% of HRCA Employees Live

in Highlands Ranch• Employee generations:

• Silent Generation – 28• Boomers – 144• Gen Xer’s – 145• Millennials – 308• Generation Z - 264

Areas of Responsibility

• Payroll• Employment• Compensation• Benefits• Employee Relations• Records• Compliance• Organizational Development• Workers Compensation

Highlands Ranch Community Scholarship Fund• Designated 501(c) 3 in 2003

• Funded by donations, corporate sponsorships & fund raising events

• Quarter of a million dollars awarded to date

• $1,500 scholarships to 20 students for 2016

Community RelationsJamie Noebel, Director

HRCA Mission Statement

Enhancing property values and creating quality of life through recreation,

community events, and leadership.

It’s All Right Here!

Community Relations

• Media Relations

• Newsletter, Activity Guide & Web Site

• Communication to Members through e-Me Email Blast and Volunteers through Volunteer Updates

• Community Partners/Sponsors

• Community Events

• Cultural Affairs Association

• Local Biz Directory

• General Manager and Community Relations Director are authorized to speak on behalf of the HRCA

• Weekly correspondence with -Highlands Ranch Herald -Highlands Ranch YourHub

• Program and event media releases and advisories

• Annual clipping file of all media stories

Media Relations

Publications - Communications

• HRCA News monthly newsletter

• 304,625 mailed plus 54,620 emailed

• Activity Guide – 3 times per year

• 77,943 mailed plus 11,583 emailed

• Web Site: HRCAonline.org

• 47,248 weekly views

• E-me: Meanwhile Back @ the Ranch

• Email blast to 34,317

• Volunteer Update – Delegate, BOD, and Committee Info

• Email blast to 131 volunteers

• Annual Community Calendar

• Annual Report

• HRCA Overview

• New Member Packet

• Social Media – Facebook – 8,043 followers Twitter – 1,513 followers

Instagram – 341 followers

• “Local Biz Directory” Highlands Ranch online directory

• Welcome Booklet – Info given to new residents

• Web calendar of events & programs

• Special Program Marketing Mailings – Camps

• Event/Weather Line: 303-471-8888

Community Partners

CURRENT PARTNERS

• Alphagraphics • Allied Exteriors• Arma Dei Academy

• Cherry Hills Community

Church • Children’s Hospital• Coldwell Banker• Comcast/Xfinity• Culligan Water• Davidsons Liquors• Elements Massage • Groove Automotive• HindmanSanchez• Littleton Adventist Hospital• M4 Roofing & Gutters

• Metro District• Nicolo’s Pizza• Redstone Dental & Orthodontics• SunPower by Photon Brothers• Pro Disposal• Salsa Brava/Urban Egg• Schomp Automotive• Shea Homes• Sky Ridge Medical Center• Symmetrix Solutions• Tattered Cover Book Store• Valor Christian High School• Whole Foods• Wind Crest

Annual Sponsor Benefits:• Marketing in the facilities• Advertising in the Activity Guide• Logo recognition on flyers, Newsletter and Activity Guide• Participation in Events• $136,000 Sponsorship Revenue

Community EventsRanch Hand Volunteers

68 volunteers Incentive Program Assisting with events One-on-one Training

and orientation

510.5 Total Volunteer Hours

Over 92,141 Attendees at HRCA Events

• Beverage Tastings• Taste of Highlands Ranch• Easter Egg Hunt• Beer Festival• Farmers’, Street, & Winter Markets• 4th of July Parade & Celebration • Trick-or-Treat Street• Hometown Holiday • Recycling events• Doggie Splash• Touch-a-Truck• Father/Daughter Sweetheart Ball• Home Improvement Expo• Craft and Gift Shows• Paranormal Party• Film in the Park• And more!

195 Volunteer Hours to Service Programs

Cultural Affairs Association

The Highlands Ranch Cultural Affairs Association (CAA) is a 501(C)3organization, formed in 2001, to address the need for a cultural foundationin the rapidly growing community of Highlands Ranch. The CAA provides acentral organization from which educational, artistic, musical, theatrical, anddance events are provided to the residents of Highlands Ranch andsurrounding communities.

• $245,850 budget for 2015• SCFD Funding Grant

• $102,000 budget for 2015/2016Over 44 Cultural Programs = 58,031 attendees

Winter Cultural Series Highlands Ranch Days Hooked on Fishing Ladies’ Fishing on the Fly Summer Concert Series Curtain Call at the MansionJazz at the Mansion Summer’s Sunset Concert Oktoberfest Culture on the Green SeriesChinese New Year Showtime at Southridge SeriesClassic Car Show Classical Music SeriesJuly 4th Concerts Entertainment for Princess Tea Parties,Senior Club Entertainment Hometown Holiday, and TasteEncore Choral Taste of Highlands RanchBig Band Dance Night

Civic Green Park Town Center South

Town Center North

Eastridge Southridge

Douglas County Library-Highlands Ranch Branch

Of These We Are MadeJustin Deister

Hard Right Turn: Sparrow

Robert Porreca

The WinnerFermin Fleites

SassyBob Heintzelman

Eventide RhythmJoan Benefiel

Flutter-byJanene DiRico-Cable

Touching SoundMaureen Hearty

Since 2008

Acquisitions through Art Encounters

Enchantment 2009

Tigris 2013

Baby Bear 2015

Molly, Dieter and Suzy 2015

Ken Joseph Operations and Programs

Director

Operations and Programs

Common Features- Indoor/Outdoor Pools (19 bodies of water)

- Running Tracks- Gyms- Fitness/Dance Studios- Exercise Machines (300+)

- Weights

Facilities

Recreation Center at Northridge

62,685 Sq. Ft. • Special Features

• Tennis Pavilion• Racquetball Courts • Gym• Saunas

• Major Programs• Tennis / Racquetball • Aerobics• Competitive Swimming - Swim Meets

Recreation Center at Southridge

72,000 Sq. Ft.Special Features • Auditorium • Commercial Kitchen• Senior Lounge • Pottery Studio• Pools – Kid’s Play Area• Current Channel – Log Walk • Fitness Pool Major Programs• Volleyball - Martial Arts - Theater - Pottery - Art - Cooking

Recreation Center at Eastridge

85,000 Sq. Ft.Special Features• Children’s (Frog) Pool• Indoor Outdoor Water Slides• Steam Room• Climbing Wall• Sand Volleyball Courts - Outdoor

Major Programs• Swim Lessons – Basketball - Dance • Children’s Programs – Pre-School – Day Camp

Recreation Center at Westridge

72,000 Sq. Ft.Special Features• Indoor Synthetic Turf • Spin Cycle Studio• Batting Cages• Pitching Structure• Outdoor Children’s (Whale) Pool

Major Programs• Soccer – Lacrosse - Flag Football • Spin Cycling Classes• Children’s Programs - Pre-School

Facility Management

• Recreation Property - 35 Acres• Facilities - 6.6 Acres (330,000 Sq. Ft.)• Open 17 Hrs./Day - 7 Days/Wk. - 361 Days/Yr.• 5000 + Visits/Day• Membership - (New Residents)• Registration - (Programs & Events)• Customer Service - Member Relations• Maintenance Services / Janitorial

Aquatics Management (Diane Ball)

Supervisor (2) Coordinators

• Group - Private Swim Lessons• Coached Aquatics - Swim Teams• Diving / Scuba / Snorkeling / Infant Swimming• Birthday Parties

Supervisor

(4) Coordinators

• Children’s – Youth - Teen

• Preschools

• Day Camps

• Art – Music – Dance - Drama

• Education Classes

Youth and Adult Education (Meredith Parker)

Supervisor

(5) Coordinators• Fitness• Martial Arts• Sports Leagues - Camps• Tennis • Race Series• Therapeutic Recreation

Sports & Fitness (Chad Mejia)

Maintenance Services (Steve Lang)

• Preventative Maintenance • HVAC - Plumbing - Electrical • Pools - Pumps - Motors • Boilers• Light Construction• Painting - Dry Wall - Tile• Cardio Machines• Landscaping - Fences • Snow Removal• Events - Set-up - Tear-down

Enhancing and Maintaining Property Values

Mike BaileyCommunity Services

Director

Community Improvement Services

• The Department Has Four (4) Areas of Emphasis: - Architectural Residential: Residential Improvement Review - Commercial: Commercial Improvement and Signage Review - Compliance: Covenant Guideline Enforcement in Both Commercial and Residential Settings -Legal: As mandated per the Community Declaration

Noncompliance Flowchart

RE-INSPECTION – NOTICE OF COMPLIANT TO THE

TRIBUNAL

RE-INSPECTION TRIBUNAL DECISION

1ST STANDARD NONCOMPLIANCE LETTER

AFTER INSPECTION

RE-INSPECTION – 2ND STANDARD NONCOMPLIANCE

LETTER

Protocol

• Complaint calls from members = 60%Staff initiated action = 40%

• All complaints verified by staff prior to action

• 2,500 letters per month in summer1,200 letters per month in winter

• Board/Delegate Members should refrain from discussing all

compliance issues with staff or members as they may be brought before the Tribunal or Court for a decision at a later date

• Architectural Committee - Review of residential improvements, Design Guideline Revisions

• Design Review Committee - Review of Commercial Development, Zoning, Development Guide Revisions

• Commercial Review Committee - Review signage and minor amendments to SIP

• Tribunal – Hearing Process

Committees

Thank You for Serving the Community as District Delegate!!

Questions???