A Talent Pipeline Starts with Solid Relationships

Relationship Recruiting Deloitte’s Journey

September 2011

Diane Borhani, National Director of Campus Recruiting

© 2010 Deloitte Global Services Limited 2

Overview

• Where We Started

• Our Journey

• Where We Are Today

• Ongoing evolution

• Key take-aways

• Q&A

3

Where We Started

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• Meeting hiring goals

• Established campus recruiting organization

• Passionate practitioners involved in recruiting efforts

2006

Transactional Recruiting

• Lacked compelling campus strategy

• Fragmented go to market approach

• Minimal accountability to overall organization

• No consistent performance measurements across teams

• Inconsistent approach to university partnership

5

Our Journey

© 2010 Deloitte Global Services Limited

2006

Organizational Change

Getting the vision in place and action plan moving…

ü Engaged key stakeholders

ü Created business case to support desired change (benefits and risks if we did NOT change)

ü Develop strategy document with roadmap to desired end state

ü Established detailed project plan with clear roles and responsibilities

ü Developed and distributed toolkits to enable the effort

ü Addressed critical success factors and potential obstacles

© 2010 Deloitte Global Services Limited

2006

Organizational Change It all started with a picture.

Partners, Campus Champions and Recruiters

Universities

Desired Graduates

Intellectual Capital

Diversity Outreach

Enhanced Brand

Shared Facilities

Aligned Curriculum

UNIVERSITY RELATIONS

High School Outreach

Foundation

Faculty

University Recruiting

Learning & Development

Marketing / PR

Research / Case Studies

Diversity

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•  School roster refinement

•  “One Deloitte” •  ATS improvement •  Diversity / WIN

2006

“What gets measured gets done.”

Organizational Change

Take the Lead

2009

Build the Foundation

2007

Improve the Infrastructure

2008 “Where the

Best Choose to Be”

2010

•  Continued eval of school roster

•  Operational Excellence

•  Further university relations

•  Broaden marketing

•  Capture ROI •  Selection tools •  New programs •  Take relationships

to “new level” •  External image

development

•  Sustain improvements

•  New programs with Gen Y focus

•  Explore broader partnership possibilities

© 2010 Deloitte Global Services Limited

2006

Organizational Change Partnership with the business.

Identifying and on-boarding campus champions…

Fall/Winter

•  Make introductions to key faculty, deans, Career Services, student groups, etc.

•  Information sessions

•  Career Fairs

•  On-Campus interviews for FT hires

•  Sell events on and off campus

Winter/Spring

•  Additional meetings to identify further partnership opportunities with key contacts

•  Intern recruiting takes place

•  Events with student groups

•  Pursue guest lecturer opportunities

•  Additional informational sessions to targeted audience

10

Where We Are Today

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2006

2011

Relationship Recruiting

• Meeting hiring goals despite increased competition

• Enhanced campus recruiting organization

• Passionate practitioners engaged in recruiting and relationship efforts

• One consistent, compelling campus recruiting strategy

• Firm leader sponsorship

• Consistent goals and performance measures

• Resources and structure to enable university partnerships

• Established processes and systems

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2006

2011

Presence on Campus

Relationship Building

•  Administration and Faculty Meetings

•  Student Group Events

•  Coffee Chats

•  Mentorship programs

•  Student office visits

Identification & Selection of Talent

•  Career Fair

•  Information session

•  Resume review

• Diversity events

•  Interviews

•  Sell events

Branding & Reputation

•  Case Workshops

•  Case Competition

•  Classroom Presence Opportunities

•  Curriculum development

•  Conference speakers/ sponsorship

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2006

2011

Early ID Programs

Virtual Team Challenge

Alternative Spring Break

Leadership Conferences

Immersion Program

Internship Programs

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2006

2011

University Relations

University Relations Center of Excellence

Academic industry insights

University Briefing Books

Best Practice

knowledge sharing

University Service

Assessments

Primary Impact •  Institutions •  Faculty • Students

Secondary Impact Deloitte’s Clients

Risk & Regulatory

Retired Partners & Principals

Communications

Talent Development Deloitte

University

Deloitte Research

Diversity & Inclusion

Women’s Initiative

Community Involvement

Deloitte Technical Leaders

Deloitte Foundation

Partner Matters

PPDs

Talent Acquisition

Alumni Relations

Client Service &

Opportunity

US Personnel

15

The Evolution Continues

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What’s next?

2006

2011

Beyond

• Continue to expand relationships on campus with students and faculty

Evolution of Communications

Process Refinement

Continued Focus on

Relationships

• Mobile strategy • Paperless recruiting

• Refinement of our selection methodology • Continue to streamline processes

© 2010 Deloitte Global Services Limited

Keys to Success

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Top 5 Keys to Success…

1.  Engage your key stakeholders from the beginning

2.  Align people that are passionate to the effort

3.  Present a compelling business case

4. Have a well established implementation plan

5. Develop a clear communication plan