Change, communication and collaboration

Getting to WE

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All Staff, November 29, 2013

Thom Kearney@thomkearney www.strategyguy.com

thom.kearney@rowanwood.ca

Agenda:Introductions

Change Communication

CollaborationExerciseWrap up

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3 Introductions

\@thomkearney

My Journey

1980’s Advertising, Teaching & Learning1990’s Clue train manifesto, Web 1.02000’s Change consulting, PS EX22010’s Gov 2.0, Everything is miscellaneous

5Professional Network

November 2013

6The Prism

What Shape are You?7

The nature of change

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1. Change is inevitable2. A desire to improve

and grow3. An open mind

Assumptions

Change:To become different, or make something or somebody different.

Source: Encarta® World English Dictionary, North American Edition

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11Change is constant

12Change can be dramatic

13Change can be gradual

14Internal or external

Change is threatening15

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A little scary

17Change is about people

18Nature of change

1. The only constant in life2. Dramatic or gradual3. Internal or external4. Threatening & scary5. Ultimately about people

7 Strategies for adapting to change

1. Self Awareness

212. Spheres of Influence

223. Create Balance

Mind

Body

Spirit

234. Use your values

• PS Code:• Democracy• Respect• Integrity• Stewardship• Excellence

• Professionalism• Continuous improvement• Personal values

245. Be flexible

256. Continuously Improve

ThinkFeelDo

Repeat & Learn

267. Be curious

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Summary1. Be self aware2. Spheres of influence3. Create balance4. Remember your values5. Be flexible6. Continuously improve7. Be curious

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Be the Change

Opportunity Brainstorm

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How can you be the change?

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Communication

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32Communication Model

feedback

receiversender

encodeDecide what to say and how to say it.

transmitSelect and use a particular vehicle or vehicles for the message.

Perceptual barrier

What do you see? 33

Model - Sending34

The effectiveness of the message (encode), depends on how well it relates to receiver's interests.

Some people say that communication is 10% words, 30%

sound and 60% body

Some people say that communication is 10% words, 30%

sound and 60% body

sender

encode

transmit

The effectiveness of the vehicle used, (transmit) depends upon its ability to reach the receiver.

35Model - Receiving

• We must first be physically exposed to the message

• If it relates to what we care about, we may perceive it

• If its important to us we may remember it and act on it

Ethos - Credibility

Pathos - Emotion

Logos - Logic

Hear

Interpret

Evaluate

Perceptual barrier

receiverMessage

5 listening pointers

2023-04-08 Rowanwood - ARMA: Bridging the Gap 36

1.Care enough 2.Use your extra brain 3.Withhold judgment4.Manage your reaction5.Empathize

37Listening - Killer Phrases

Yes but…

However…

On the other hand…

Squirrel!

Conversations

1. Be hard on the issue, soft on the person.2. Have a dialogue rather than a discussion.

Peter M. Senge, The Fifth Discipline: The Art & Practice of the Learning Organization

39Dialogue & Discussion

Diverge Converge

Dialogue Discussion

Create Choices

MakeChoices

40Are you a positive deviant?

Opportunity Brainstorm

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How can you improve divisional communication without generating more email?

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Collaboration

Why collaborate? 43

“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.”Charles Darwin

How do you collaborate?

3 Types of Collaboration45

Adapted from Here Comes Everybody: The Power of Organizing Without Organizations, Clay Shirky, 2008

46Collaborative Culture

Purpose

Trust

Communication

Open

47Culture is us

You and I

Opportunity Brainstorm

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How can you make your sphere of influence more collaborative?

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Exercise

Let’s build a spaceship!

Instructions51

52Dialogue

Wrap UP

54Summary

•Change is emotional•Perception is variable•Dialogue and Discussion

55Summary

•Positive deviance•Learning is fun•Celebrate !

56Leadership of change

• Walk the talk• Create sense of urgency• Build consensus and enthusiasm• Communicate, communicate, communicate

57Story

58Good luck on your journey

When I go back to the office I will: A. Change at least one thing in my routine B. Experiment with new ways of workingC. Reinvent myselfD. Do nothing

Thank you@thomkearney

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www.strategyguy.com Thom.Kearney@Rowanwood.ca