Change management and organization development appreciative enquiry

CMODAPPRECIATIVE INQUIRY

PRESENTED BY:

SHUBHAM SINGHAL

80303120053

PGDM

NMIMS HYDERABAD

Appreciative Inquiry (AI)

• Developed and extended since the mid 1980s primarily by students and faculty of the Department of Organizational Behavior at Case Western Reserve University

• Appreciative Inquiry (AI) is a method for studying and changing social systems:– Groups– Organizations– Communities

• It advocates collective inquiry into the best of what is in order to imagine what could be, followed by collective design of a desired future state that is compelling and thus, does not require the use of incentives, coercion or persuasion for planned change to occur.

What is Appreciative Inquiry (AI)?

An approach to organizational analysis and learning.

Intended for discovering, understanding and fostering innovations in social organizational arrangements and processes.

Based on the belief that human systems are made and imagined by those who live and work within them.

Seeks out the “best of what is” to help ignite the collective imagination of “what might be”.

Ap-pre’ci-ate- Meaning

1. valuing; the act of recognizing the best in people or the world around us; affirming past and present strengths, successes, and potentials; to perceive those things that give life (health, vitality, excellence) to living systems2. to increase in value, e.g. the economy has appreciated in value.

Synonyms: valuing, prizing, esteeming, and honoring

In-quire’ (kwir) - Meaning

1. the act of exploration and discovery.

2. to ask question; to be open to seeing new potentials and possibilities.

Synonyms: discovery, search, study, and systematic exploration.

Why use Appreciative Inquiry?

An interactive and engaging process Increase in stakeholder buy-in

Decrease in resistance to evaluation and change

Less anxiety provoking the more traditional approaches

Appreciative Inquiry & Problem SolvingProblem solvingFelt need ‘identification of

problem’

Analysis of causes

Analysis of possible solutions

Action planning (treatment)

Basic assumption: organisation is a problem to be solved

Appreciative inquiryAppreciating and valuing the

best of what is

Envisioning what might be

Dialoguing what should be

Innovating what will be

Basic assumption: organisation is a mystery to be embraced.

The 4Ds of Appreciative inquiry

Constructionist Principle: The way we know is fateful.

Principle of Simultaneity: Change begins at the moment you ask the question.

Poetic Principle: Organizations are an open book.

Anticipatory Principle: Deep change = change in active images of the future.

Positive Principle: The more positive the question, the greater and longer-lasting the change.

5 Principles of AI

Applying Ai in Business

Motorola

AVON

Paine Webber

GTE

Body Works

Hunter Douglas

Nutrimental

Aspects Ai Can Improve

• Culture Change• Strategy Design• Problem Solving• Improving Quality• Product Development• Human Conflict (all levels &

relationships)

Impacts of Ai in a Case Organization

David Chandler researched AI for a thesis paper on engaging workers in an organization’s mission and strategies. He collected quantitative and qualitative research from almost 800 employees in a client organization that used AI for whole-system change.

A high level results of an AI intervention are shown in the next slides. A complete set of data is available from the author at www.tlcsite.com

Good Understanding of Organizations Goals

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Before Ai After Ai

Commitment to Company Goals

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Before Ai After Ai

Understand How My Work Fits With Company Goals

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Before Ai After Ai

High Level of Initiativein My Work

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Before Ai After Ai

Motivated to be Productive

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Before Ai After Ai

Innovation and Creativityin my Work

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Before Ai After Ai

Committed to and Feel Responsible for My Results

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2.5

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Before Ai After Ai

“Would you recommend using Ai as a part of significant change efforts?”

YESNO

Other uses of AI

• Mission Statement/Vision Development

• Strategic Planning• Organizational/System Redesign• Process & Service Enhancement• Improvement Initiatives