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The transition towards meeting the client expectation of deliverable-based billing (as opposed to the, more typical, billing by time and materials) is a common issue facing professional services -- whether as an internal, embedded organization or a stand-alone project-based business in wide-variety of industries. In this 3--minute recording of a live event hosted by Planview and presented by NASCO, their systems analyst will discuss how their organization embraced a new model to better support and retain their major national clients. When faced with the challenge of changing their revenue structure, they needed to find a way to: * Wrangle 1,700 billable resources into a system of managed projects * Ensure clear stages for billing * Provide visibility into cash flow to compensate for inconsistent revenue * Forecast payment and company revenue schedules * Provide real time information to ensure agility and accuracy of information Learn more about Planview's SRP at http://planview.com/srp
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Changing the GameFrom Time-Based Billing to Deliverable-Based Billing –
A Case Study on Making the Shift to Better Business
Sheri Millar, NASCOSteve Beaumont , Planview
© 2013 Planview, Inc. | 2 | Confidential
PresentersSheri Millar, Systems Analyst, NASCO
• 10 years as system administrator and analyst with four different Planview customers – Commerce Bank, U.S. Central, Hallmark Cards, and NASCO
• Expert evangelist in best practices in program and project management and maintaining enterprise project frameworks and companion processes
• Key in the design, creation and implementation of Work and Request Lifecycles – Most recently to capture and track customer special requests through more than 20 business groups
Steve Beaumont, SRP Solution Marketing Manager, Planview
• 25-years experience as a management consultant• Years with Deloitte, Coopers & Lybrand, and E&Y• Currently owns the client-perspective for the Planview Services
Resource Planning (SRP) technology solution
© 2013 Planview, Inc. | 3 | Confidential
Operations
Strategy
Financials
PORTFOLIOMANAGEMENT
Maximize opportunity by balancing strategy withpeople and money
Create an agile, efficientorganization
Differentiate and build competitive advantage
by driving innovation
Establish metrics in order to
measure value
The Portfolio Management Advantage
Changing the GameFrom Time-Based Billing to Deliverable-Based Billing –
A Case Study on Making the Shift to Better Business
Sheri Millar, NASCOSteve Beaumont , Planview
© 2013 Planview, Inc. | 5 | Confidential
Who is NASCO? We Are Blue
OUR LEGACYFormed in 1987 through a partnership between the major BlueCross® and BlueShield® Plans, NASCO set out to create a shared integrated administrative system to support national accounts.
OUR RELEVANCE
NASCO evolved from solely being a system for national accounts claim processing into a single-system solution that is capable of serving a Plan’s entire book of business. Today our evolution continues as we align with our customers around the creation of exchanges, consumer engagement and new network models/reimbursement methodologies.
OUR FOCUS – NASCO IS DIFFERENT!
• We Know - Processing claims and supporting the membership and billing for over 3200 accounts and 18.5 million members
• We Share - Offering a shared system – Capitalizing on commonalities across Blue Plans
• We Support - Offering a variety of business process outsourcing services to our Plan customers
• We Collaborate - Making the Blues more competitive by concentrating on the needs and issues facing Blue Plans
• We Innovate - Continually investing in innovation, like consumerism, health insurance exchanges and payment reimbursement models
• We Save - Consistently lowering Plan costs through growth, operational effectiveness, mutual investment and technology initiatives
• We Protect - Taking an enterprise view of risk, data management and information security and support through comprehensive auditing/reporting
© 2013 Planview, Inc. | 6 | Confidential
The Challenge
Billing WhenKey Portionsof Work AreCompleted
Accrued Time& Materials
MonthlyBilling
© 2013 Planview, Inc. | 7 | Confidential
The Solution…Deliverable Based Budget Methodology (DBBM)
• Payment Gates:1) Requirements & Design2) Model Office3) Production Implementation
• Each gate has pre-defined success criteria that must be confirmed before invoicing occurs
• Gates 1 & 2 are a % of the budget
• Gate 3 final payment is a true-up of actual expense
© 2013 Planview, Inc. | 8 | Confidential
Challenges to the DBBM Solution
Billing• Determine when key portions of work are completed and
ready for invoicing
Cash Flow• Revenue only comes at Payment Gates; still must cover
outgoing labor expenses
Visibility• How can we know what the Payment Gate forecast looks like
for the year?
Real Time Information• Need data immediately and without manual manipulation
into report formats
© 2013 Planview, Inc. | 9 | Confidential
The Integrated Solution…to the DBBM
Project
Planning
ReportingProject
Financials
© 2013 Planview, Inc. | 10 | Confidential
The Integrated Solution…to the DBBM
Work
Manager
Business
Objects
Financial
Mgmt
PLANVIEW
ENTERPRISE
© 2013 Planview, Inc. | 11 | Confidential
The Integrated Solution…to the DBBMProject Planning
Planview Enterprise – Work Manager
CSR
Project
CSR
Deliverable
Deliverable
Deliverable
SOW Attachment
SOW Attachment
SOW Attachment
2013 Statement of Work
(Program)
Structure:Parent
Deliverable
Structure:Parent
SOW Project
WorkPortfolios
WorkPortfolio
WorkPortfolios Financial Management
andBusinessObjects
© 2013 Planview, Inc. | 12 | Confidential
The Integrated Solution…to the DBBM
• Simplified WBS template• Added Financial Pay Gate Milestones
• Notes functionality for Pay Gate success criteria
Project Planning Planview Enterprise – Work Manager
© 2013 Planview, Inc. | 13 | Confidential
The Integrated Solution…to the DBBM
• New FM Model, Versions and Accounts
• Budget Versions for Baseline history
• Security settings for each Version
• Automated daily Load from Work Manager into Current Forecast
• Lifecycles to ensure Versions were captured and locked when appropriate
Project FinancialsPlanview Enterprise – Financial Management (FM)
© 2013 Planview, Inc. | 14 | Confidential
The Integrated Solution…to the DBBM
• DBBM FM Validation Every budget Version; review data across all at once
• DBBM Payment Gate Tracking Cash Flow forecast; indicates Deliverable gates ready for invoicing
• DBBM Invoice Master Template
• DBBM Variance Report
Reporting Business Objects
© 2013 Planview, Inc. | 15 | Confidential
© 2013 Planview, Inc. | 16 | Confidential
The Integrated Solution…to the DBBM
• DBBM FM Validation Every budget Version; review data across all at once
• DBBM Payment Gate Tracking Cash Flow forecast; indicates Deliverable gates ready for invoicing
• DBBM Invoice Master Template Standard template used to generate monthly invoice
• DBBM Variance Report EAC variance, % Variance at Complete, Burn Rate
Reporting Business Objects
© 2013 Planview, Inc. | 17 | Confidential
Results & BenefitsReduction of manual, time-consuming processes
Enhanced Project/Program Management
Increased visibility for Finance & Management
Enhanced user skill set
Increased confidence in the data from the tool
Increased level of support for the use of Planview across the Enterprise
© 2013 Planview, Inc. | 18 | Confidential
Integrated Services Resource Planning
© 2013 Planview, Inc. | 19 | Confidential
Changing the Game: From Time-Based Billing to Deliverable-Based Billing
Live question:
Are you using Planview for resource planning and scheduling as well?
© 2013 Planview, Inc. | 20 | Confidential
Changing the Game: From Time-Based Billing to Deliverable-Based Billing
Live question:
What was Finance’s a part of creating DBBM?
Was Finance able to articulate their requirements or were they more of a driver to this endeavor?
© 2013 Planview, Inc. | 21 | Confidential
Changing the Game: From Time-Based Billing to Deliverable-Based Billing
Live question:
Deployment?
© 2013 Planview, Inc. | 22 | Confidential
Changing the Game: From Time-Based Billing to Deliverable-Based Billing
Live question:
Is NASCO a typical or unusual use-case for the Planview Services Resource Planning (SRP) tool?
© 2013 Planview, Inc. | 23 | Confidential
Changing the Game: From Time-Based Billing to Deliverable-Based Billing
Sheri MillarSystems Analyst, NASCO
Steve BeaumontSRP Solution Marketing Manager, Planview
Download these slides from SlideShare.net/Planviewor request them by email to market@planview.com
Thank YouAdditional Questions? Email us at market@planview.com
Learn More At: Planview.com/Services Planview.com/SRPResources
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