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ChristianSteven Presentation to the Thinkware Technology Summit in Germany and Switzerland covering ChristianSteven products including CRD for Crystal Reports, SQL-RD for SSRS and MARS for Microsoft Access
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IT Solution Summit 2011Ian Gifford COO
NEW! LokiBMC Service Desk Express Reporting & Process Automation
Agenda• About Us
• Our Customers
• Our Solution
• What’s New − BMC SDE: reporting & process automation
− Loki
• Key Benefits
• Summary
About Us• Founded: London 2002
• Offices: North America & UK
• Microsoft Silver Independent Software Vendor & BMC Software Technology Alliance Partner
• Customers: 1000+ worldwide
Our Customers
Customer Application• Report Scheduling
− Automated delivery of the right information, in the right format, at the right time, to the right people – internal, customers, partners & suppliers
− Free up IT resource to focus on other projects
• Business Process Automation − Streamlining processes and information flow between
departments, customers, partners and suppliers
− Extend ERP and other standard or in-house applications
Our Products
For MS SQL Server Reporting Services
For Crystal Reports
For MS Access
How It Works
Process Scheduling Engine
Process Scheduling Engine
Process Scheduling Engine
• Management Team• Finance• Sales • Business Units
Process Scheduling Engine
• Management Team• Finance• Sales • Business Units
• Warehouse• Logistics • Manufacturing
Customers IT Service Desk
Process Scheduling Engine
• Management Team• Finance• Sales • Business Units
• Warehouse• Logistics • Manufacturing
Customers IT Service Desk
Process Scheduling Engine
• Management Team• Finance• Sales • Business Units
• Warehouse• Logistics • Manufacturing
Customers IT Service Desk
Process Scheduling Engine
• Management Team• Finance• Sales • Business Units
• Warehouse• Logistics • Manufacturing
Customers IT Service Desk
Process Scheduling Engine
• Management Team• Finance• Sales • Business Units
• Warehouse• Logistics • Manufacturing
Customers
• Customers• Suppliers• Partners• Administration
• Quotations• Purchase Orders• Invoices• Payroll• Remittance Advice• Salary Slips• Delivery Notes• Credit Reports
IT Service Desk
Process Scheduling Engine
• Management Team• Finance• Sales • Business Units
• Warehouse• Logistics • Manufacturing
Customers
• Customers• Suppliers• Partners• Administration
• Quotations• Purchase Orders• Invoices• Payroll• Remittance Advice• Salary Slips• Delivery Notes• Credit Reports
IT Service Desk
• Who benefits and why?
Loki: Power to Schedule Anywhere
• Report Scheduling
• “Self Healing”
• Event Driven Automation
• Keeping Customers Informed
• Building Partnerships
Creating the WOW!
• Extensive scheduling and distribution
• Outstanding flexibility
• Rich features and benefits− Snapshots
− Deferred delivery
− Microsoft Sharepoint
− Automation schedules
Report Scheduling
Automation Schedules
• What happens if:− There is a power problem, the data
source is unavailable, or any reason why a report cannot run
− The scheduler will keep trying until it is successful (configurable control)
Self Healing
• The “blank/empty” report− Ignore – Send – Alert – Other Actions
• Delivery reports checking− Check if all planned reports have been delivered,
if not try again in 30 minutes
• Updates operational and DBA personnel - keeps them ahead
• Enhances the organisation’s professional image
Self Healing
Event Driven Automation• Enhance management effectiveness
• Save critical time delays by automating actions required to meet contracted deadlines
• Real time actions
• Automatic status updates
• Keeping the customer informed
Event Driven Automation
Event Driven Automation• Automated status updates
• Set updates or “when” “IF” send this report
• Automated action on receipt of e-mail
• Report requests via portals automatically actioned
• Ensures a customer-centred focus by maximising information available
Building Partnerships• Thinkware / BMC / ChristianSteven:
Automation is key and core to our business
• Determined to continually add value to your business
• Forums and community web facilities with web-based open training sessions
• Robust support & development roadmap
• Future solutions for strong partnerships and service
What Next?• Arrange full product demo
• Thinkware Account Management can explain further the combined benefits of BMC - ChristianSteven - Thinkware expertise
• No Cost Trial…plus:− Any company registering interest today
and eventually purchasing a Premium Edition will be supplied with an iPad at the time of the purchase
Thank you for listening.
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