Communication @workplace

@workplace!?””

@BandarSuleiman

Communication

Objectives1WhatO v e r v i e w a n d d e f i n i t i o n

2Objectives

WhyI d e n t i f y o b s t a c l e s t o e f f e c t i v e c o m m u n i c a t i o n

2Objectives

WhyC o m m u n i c a t i o n i s i m p o r t a n t

Objectives3HowS t r a t e g i e s f o r i m p r o v i n g c o m m u n i c a t i o n s

Where?do we use

Communication

@ H o m e

@ S t r e e t

@ E m a i l@ P a p e r

@ P i c t u r e

@ S o c i a l M e d i a

@ M o b i l e

@ Te l e p h o n e

@ F a c e t o f a c e

@ I n t e r n e t@ D r e a m s

@ M e e t i n g s

5Minutes

T R A N S M I S S I O N O F I N T ENDED M E A N I N G T O O T H E R S

5Minute

What?is Communication

What?key elements in effective

Communication

O r a l l a n g u a g e

T e a m w o r k & c o l l a b o r a t i o n

F l u e n c y i n w r i t t e n & v i s u a l l a n g u a g e

S o c i a l a w a r e n e s s

What?Responsibilities…Rights...

T o b e t r e a t e d w i t h r e s p e c t .

T o h a v e a n d e x p r e s s y o u r o w n o p i n i o n s .

T o a s k f o r w h a t y o u n e e d a n d w a n t i n o r d e r t o b e e f f e c t i v e .

T o s e t r e a s o n a b l e l i m i t s .

T o t r e a t o t h e r s w i t h r e s p e c t .

T o l i s t e n t o t h e o p i n i o n s o f o t h e r s

T o a c k n o w l e d g e a n d a d d r e s s t h e n e e d s o f o t h e r s .

T o r e s p e c t t h e l i m i t s a n d b o u n d a r i e s o f o t h e r s .

What?Are the styles of

Communicators

Passive

What?Are the styles of

Communicators

Assertive

What?Are the styles of

Communicators

Aggressive

Why?

5Minutes

Miscommunication

Why?Barriers

U n c l e a r p r o c e s s

C h a i n o f c o m m a n d

H u m a n n a t u r e

P e r s o n a l l i m i t a t i o n s

P e r c e p t i o n s D i s t r a c t i o n s

C u l t u r e

Why?Important

Why?ImportantS h a r e o u r i d e a s a n d o p i n i o n s

Why?ImportantP r o v i d e f e e d b a c k t o o t h e r s

Why?ImportantS h a r e o u r i d e a s a n d o p i n i o n sP r o v i d e f e e d b a c k t o o t h e r sG e t i n f o r m a t i o n f r o m o t h e r sG a i n p o w e r a n d i n f l u e n c eD e v e l o p s o c i a l r e l a t i o n s h i p sM a i n t a i n s e l f - e x p r e s s i o n

Why?ImportantS h a r e o u r i d e a s a n d o p i n i o n sP r o v i d e f e e d b a c k t o o t h e r sG e t i n f o r m a t i o n f r o m o t h e r sG a i n p o w e r a n d i n f l u e n c eD e v e l o p s o c i a l r e l a t i o n s h i p sM a i n t a i n s e l f - e x p r e s s i o n

Why?ImportantS h a r e o u r i d e a s a n d o p i n i o n sP r o v i d e f e e d b a c k t o o t h e r sG e t i n f o r m a t i o n f r o m o t h e r sG a i n p o w e r a n d i n f l u e n c eD e v e l o p s o c i a l r e l a t i o n s h i p sM a i n t a i n s e l f - e x p r e s s i o n

47%Increase

Wa t s o n W y a t t Wo r l d w i d e

328 Organizations

5 Million Employees

Three words

”_Randy Pausch (1960 – 2008)“If I only had three words of advice, they would be, Tell the Truth. If I got three more words, I’d add, all the time.

“”Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principal that holds all relationships.

_Stephen Covey (1932 – 2012)

Trust

“Way of life

”The way we communicate with others and with ourselves ultimately determines the quality of our lives

_Tony Robbins

I n t h e b o x b e l o w, d r a w a G r e e ti n g C a r d5Minutes

How?

@ L i s t e n i n g

@ P u b l i c S p e a k i n g

@ B o d y l a n g u a g e

@ Q u e s t i o n s

@ F e e d b a c k

@ I n q u i r y

How?SHARE

State the main point of your message Highlight other important points Assure the receiver’s understanding React to how the receiver responds Emphasize/summarize your main ideas

“”The more you say, the less people remember.

_Anatole France (1844 – 1924)

Thank You