Contractor Survey

ATR Contractor Survey

Fall 2007

1. Front Desk

2005

2007

Avg.PoorBelow Avg. Excellent N/AGood

Avg.Score

1. Front Desk

2005

2007

Avg.PoorBelow Avg. Excellent N/AGood

Avg.Score

1 3 10 60 48 7 89%

1. Front Desk

2005

2007

Avg.PoorBelow Avg. Excellent N/AGood

Avg.Score

1 3 10 60 48 7 89%

1 1 8 22 47 6 92%

2. The Recruiter who Placed You in Your Current Position

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

2. The Recruiter who Placed You in Your Current Position

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 3 3 35 81 7 94%

2. The Recruiter who Placed You in Your Current Position

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 3 3 35 81 7 94%

0 1 6 20 54 3 94%

3. Interview Process

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

3. Interview Process

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 2 9 59 51 8 90%

3. Interview Process

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 2 9 59 51 8 90%

0 2 8 29 40 4 91%

4. Orientation Process

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

4. Orientation Process

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

1 4 15 64 38 7 88%

4. Orientation Process

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

1 4 15 64 38 7 88%

1 2 9 32 34 4 89%

5. Your Current Job/Assignment Satisfaction

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

5. Your Current Job/Assignment Satisfaction

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

1 2 7 45 71 1 91%

5. Your Current Job/Assignment Satisfaction

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

1 2 7 45 71 1 91%

0 2 7 30 44 1 91%

6. ATR Staff Availability

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

6. ATR Staff Availability

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 2 13 57 56 1 90%

6. ATR Staff Availability

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 2 13 57 56 1 90%

1 1 10 27 45 0 91%

7. Issue Resolution

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

7. Issue Resolution

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

1 7 11 49 52 9 83%

7. Issue Resolution

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

1 7 11 49 52 9 83%

0 4 8 29 39 5 85%

8. Staff Courtesy

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

8. Staff Courtesy

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 1 6 51 69 1 92%

8. Staff Courtesy

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

0 1 6 51 69 1 92%

0 1 7 27 47 1 92%

9. ATR’s Ability to Provide You with the Necessary Timecard/Paycheck Information

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

9. ATR’s Ability to Provide You with the Necessary Timecard/Paycheck Information

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

2 5 7 39 74 2 92%

9. ATR’s Ability to Provide You with the Necessary Timecard/Paycheck Information

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

2 5 7 39 74 2 92%

0 2 5 27 47 1 92%

12. Overall Experience

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

12. Overall Experience

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

2 5 7 39 74 2 92%

12. Overall Experience

2005

2007

Poor BelowAvg. Avg. Good Excellent N/A Avg.

Score

2 5 7 39 74 2 92%

0 2 5 27 47 1 93%

2007

10. Have you worked with other staffing firms in the past?

11. If yes, how does ATR compare to these firms?

2005

20072005

No

Yes

ExcellentGoodAverageBelowPoor

2007

10. Have you worked with other staffing firms in the past?

11. If yes, how does ATR compare to these firms?

2005

20072005

No

Yes

ExcellentGoodAverageBelowPoor

80

28

2007

10. Have you worked with other staffing firms in the past?

11. If yes, how does ATR compare to these firms?

2005

20072005

No

Yes

ExcellentGoodAverageBelowPoor

80

28

34

22

2007

10. Have you worked with other staffing firms in the past?

11. If yes, how does ATR compare to these firms?

2005

20072005

No

Yes

ExcellentGoodAverageBelowPoor

80

28

34

22

38

31

5

5

1

2007

10. Have you worked with other staffing firms in the past?

11. If yes, how does ATR compare to these firms?

2005

20072005

No

Yes

ExcellentGoodAverageBelowPoor

80

28

34

22

38

31

5

5

1

21

15

6

2

1

20072005

13. How did you hear about ATR?

20072005

13. How did you hear about ATR?

ATR Client 34

Referred by Acquaintance

29

Contacted by Recruiter 21

Internet / Posting 20

Newspaper 1

Job Fair 1

20072005

13. How did you hear about ATR?

ATR Client 34

Referred by Acquaintance

29

Contacted by Recruiter 21

Internet / Posting 20

Newspaper 1

Job Fair 1

Referred by Acquaintance

23

Internet / Posting 23

ATR Client 12

Contacted by Recruiter

10

Newspaper 0

Job Fair 0

14. Is There Anything in Your Experience with ATR That You Felt Could Have Done Better?

20072005

14. Is There Anything in Your Experience with ATR That You Felt Could Have Done Better?

20072005Timecard / Payroll is not Organized / Difficult

12

Better Communication 12

Orientation 7

Be More Professional 4

Better Benefits 3

14. Is There Anything in Your Experience with ATR That You Felt Could Have Done Better?

20072005Timecard / Payroll is not Organized / Difficult

12

Better Communication 12

Orientation 7

Be More Professional 4

Better Benefits 3

Better Communication 4

Better Benefits 4

Availability of ATR Staff 4

Not Enough Contact about Jobs

4

Timecard /Payroll is not Organized / Difficult

3

Timecard Reconciliation 2

15. Three Most Important Things You Look for in a Staffing Firm?

20072005

15. Three Most Important Things You Look for in a Staffing Firm?

20072005Respect / Concern for my Needs

26

Professionalism 21

Quick Assignment to Job

18

Quality Jobs 17

Staff Availability 14

Quality Benefits 12

Quick Issue Resolution 12

Good Pay 10

15. Three Most Important Things You Look for in a Staffing Firm?

20072005Respect / Concern for my Needs

26

Professionalism 21

Quick Assignment to Job

18

Quality Jobs 17

Staff Availability 14

Quality Benefits 12

Quick Issue Resolution 12

Good Pay 10

Courtesy 13

Quality Jobs 9

Respect / Concern for my Needs

6

Staff Availability 5

Good Communication with Employee

5

Professionalism 5

Quick Assignment to Jobs 4

Comment #1“ I need recruiters who are concerned about maintaining good working relations with the client *AND CONTRACTORS* and who cares about the quality of the working relationship, not just placing someone and forgetting about them. It is a lot easier to maintain a client than to find a new one but many recruiters and sales reps at recruiting firms don’t seem to know this, or forget customer service under the pressures of their job.”

Comment #2

“Once I was placed on my assignment I did not hear from the recruiter to check on me from time to time. Then a few months after being on the assignment I found out she was no longer with the company and was not told who I could follow up with in her absence.”

Comment #3

“Can’t get a hold of my agent ever...I always get voice mail.”

Comment #4

“I have never worked through a temp agency before. With ATR it was a great and easy experience.”

Comment #5

“Linda Walston, Wells Fargo Account for ATR, exemplifies the positive characteristics that I actively seek out in recruiting firms. Thank you for having her on-board!”

Comment #6

“Dee-Nguyen a recruiter at ATR is an excellent recruiter I have never had someone like her before.”