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Introducing the different stages of communication process. Very good tool to master effective communication at home or work.
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Effective Communication
Abdalla Ibrahim
Certified Surveyor
Accreditation Specialist
Email: abdallaibrahim@hotmail.com
2014
What Is In It for Me??
Take it to your Home
Take it to your Work
OR Use it with Me in the Healthcare Service
Effective Communication is an
essential skill for you to be
nominated for a
management Position
Communication
Definition
Communication is
getting information
from one person to
another.
Communication
Definition
The ART & PROCESS
of creating & sharing
ideas & information.
Communication Skills
The TOOLS that
we use to remove
the Barriers to
Effective
Communication
Communication Skills
The TOOLS that
we use to remove
the Barriers to
Effective
Communication
Communication Barriers
Communication Process
There are several
stages to effective
and Successful
Communication
Communication Process
The Source
What you want to communicate?
Why you are communicating?
What result is expected?
The message
The information.
If you can not
summarize the
message, you are
not ready for
communication.
Encoding
Transferring the
information into a
FORMATE that can
be shared and
understood by the
other party.
Encoding
Hit the Barriers.
Send the Complete Information
Know your audience
Language and background
The Channel
The method of communication:
•Face-to-Face
•Telephone
•Text message
•Fax
• etc …
Decoding
Listen actively
Ask clarifying questions
Read and comprehend
If failed: • Resend in other way • Help to understand by more clarification
Receiver:
Individual perception,
Experience,
expectation & opinion.
Address audience
concern and benefits
Feedback
Help to assess the
communication
What worked well and
what did not
Find opportunity to be
efficient the next time.
Face-to-face: body
language or question
By writing: work done
Context
Environment of
conversation
Culture of
organization
Relation between
sender and receivers
Tell US on one single common barrier
in your communication
Discussion Time
“Keep your relation
with effective
communication”
Thanks for listening
Abdalla Ibrahim
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