Emotional intelligance ppt

Prepared by

Mohamed Hassan Elbaz

HISTORICAL OVERVIEW 1940s – Ohio State Leadership Studies

emphasize

Mutual trustRespectWarmth & rapport

HISTORICAL OVERVIEW 1990 – Salovey & Mayer coin term

“emotional intelligence

Social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.”

HISTORICAL OVERVIEW 1995 - Daniel Goleman publishes

“Emotional Intelligence.”

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WHAT IS EMOTIONAL INTELLIGENCE? Emotional intelligence -“is a term used to describe the various competencies that are essential for building, developing and managing relationships” (Peters, 2008, p.13). Emotional intelligence consists of two dimensions, intrapersonal intelligence and interpersonal intelligence. Intrapersonal intelligence – “being intelligent in identifying our own thoughts and feelings (self awareness) and being effective at dealing with those thoughts and feelings (self management)” (Palethorpe, 2006, p.13). Interpersonal intelligence – “being intelligent in identifying the thoughts and feelings of others and between others (other awareness) and being effective in how we tailor our actions to work with others most appropriately (relationship management)” (Palethorpe, 2006, p.13).Intrapersonal intelligence + Interpersonal Intelligence =

Emotional Intelligence

Emotional intelligence is a LEARNABLE ability. In Working with Emotional Intelligence, Goleman (1998) writes that EI…

“refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships”

WHAT EMOTIONAL INTELLIGENCE ISN’T… Cognitive Intelligence (IQ) Aptitude Achievement Vocational Interest Personality Static – results can change over time

WHY IS EQ IMPORTANT? EQ is the capacity to create positive

outcomes in your relationships with others and with yourself (in work, school, and life).

EQ has been associated with better results in leadership, sales, academic performance, marriage, friendships, and health.

Can Emotional Intelligence be learned?

The nature vs. nurture debate

IT IS A MATTER OF THE BRAIN…

“Emotional Intelligence is born largely in the neurotransmitters of the brain’s limbic system, which governs feelings, impulses and drives”

Daniel Goleman,”Can emotional intelligence be learned”

over and over until it is “First, the ineffective behavior must be brought into awareness. Next, a new or more effective behavior must be identified and finally the new behavior must be consciously rehearsed mastered and becomes unconscious”Daniel Goleman,”Can emotional intelligence be learned”

THE FIVE COMPONENTS OF EI Self-Awareness Self-Management/Regulation Motivation Empathy Social Skills

THE TWO SIDES OF EMOTIONAL INTELLIGENCE

Personal Competence –

how we manage ourselves?

Self Awareness – knowing your strengths and weaknesses

Self Regulation - trustworthiness, responsibility, adaptability,

Motivation - drive, commitment, initiative, optimism, charisma

  Social Competence –

how we handle relationships?

  Empathy - awareness of other’s feelings and concerns

Social skills - adeptness a inducing desirable responses, such as communication, conflict management, cooperation, and leadership

GOLEMAN’S COMPETENCIES MODEL

EMOTIONAL INTELLIGENCE PYRAMIDS

MAYER & SALOVEY’S ABILITY MODEL

IDENTIFY EMOTIONS Identify how you feel Identify how others feel Sense emotions in music Sense emotions in art Detect real vs fake emotions - accuracy

BASIC EMOTIONS WITH VERY CLEAR FACIAL SIGNALS

UNDERSTAND EMOTIONS Recognizes what events are likely to trigger

different emotions Knows that emotions can combine to form

complex blends of feelings Realizes that emotions can progress over time

and transition from one to another Provides a rich emotional vocabulary for

greater precision in describing feelings and blends of feelings

WHY DO PEOPLE WITH HIGH

IQS NOT ALWAYS SUCCEED?

HOW DOES EQ DIFFER FROM IQ?EQ IQ

Focus: developing an understanding of and an ability to manage emotions

Focus: developing one’s cognitive abilities; more academically oriented

Can be enhanced throughout one’s life

Generally thought to be largely established at birth and cannot be enhanced

Recently understood to be an important predictor of one’s potential for success

Has been traditionally used to predict potential for one’s success

Fosters understanding and management of own emotions

Allows development of needed knowledge base

Promotes positive relationships Enables development of technical skills and abilities

Increases self-motivation and drive

Enables conceptual thinking

IQ scores may predict a

person’s success in the

classroom but do not

necessarily predict success in

occupational or personal pursuits.

EQ IQ Success

EQ IQ Success

EQ IQ Success

WHO IS MORE SUCCESSFUL?

Inspirational leadership: Guiding and motivating with a compelling visionInfluence: Wielding a range of tactics for persuasion;Developing others: Bolstering others’ abilities through feedback and guidance;Change catalyst: Initiating, managing and leading in a new direction;Conflict management: Resolving disagreementsBuilding bonds: Cultivating and maintaining a web of relationships

RELATIONSHIP MANAGEMENT

A MANAGER: A LEADER

Administers Innovates

Is a copy Is an original

Maintains Develops

Focuses on systems and structure

Focuses on people

Relies on control Inspires trust

Has a short-range view

Has a long-range perspective

LEADERSHIP VS MANAGEMENT

A MANAGER: A LEADER:

Asks how and when Asks what and why

Has his eye on the bottom line

Has his eye on the horizon

Imitates Originates

Accepts the status quo Challenges it

Is the classic good soldier Is his own person

Do things right Do the right thing

LEADERSHIP VS MANAGEMENT

Remember:Emotional are contagiousEmotions are a hyper-efficient mode of communication

Emotions need no wordsPositive emotions spread more powerfully than bad ones

LEADING WITH EQ

LEADERSHIP STYLES

Most effective; Moves people toward shared dreams;

Most strongly positive; Used when changes require a new vision or when clear direction is needed.

VISIONARY LEADER

Good at delegating Focused on personal development of

employees: Identify strengths and weaknessesTie strengths & weakness to personal and

career aspirations and goalsDevelop plan to reach goals

COACHING LEADER

Promotes harmony and friendly interactions, nurturing personal relationships

Values downtime in the organizational cycle

Focuses on emotional needs of employees even over work goals

AFFILIATIVE LEADER

Let’s talk it over! Best used when a leader is uncertain

about the direction to take Surfaces ideas to get to the vision Leader must make it safe to talk

DEMOCRATIC LEADER

FLEXIBILITY IS POWER

Think of the leadership styles as the clubs in a golf bag. In the hands of a professional each is used in the right place and circumstance, often with unconscious competence.

John Poirier, Ed.D. www.poirierassociates.com 35

SUMMARY Emotional Intelligence, especially self

awareness is critical to “resonance” in leadership and individual effectiveness

EI is made up of competencies that can be observed, assessed, learned and developed

Introducing emotional intelligence as a development framework is similar to any other change initiative

NINE STRATEGIES FOR

Taking the time for mindfulness

Recognizing and naming emotions

Understanding the causes of feelings

Differentiating between emotion and the need to take action

Preventing depression through “learned optimism”

Managing anger through learned behavior or distraction techniques

Listening for the lessons of feelings

Using “gut feelings” in decision making

Developing listening skills

Promoting Emotional

Intelligence

IN ESSENCEBeing intelligent about emotions means that we can perceive and use emotions to create optimal relationships and produce desired outcomes.

THANK YOU