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LearningGuide slide from December 13th, 2011 webinar titled "Getting Started with Performance Support"
Citation preview
Agenda
About LearningGuide In-depth LearningGuide Manager demo through a
case study example Recap and next steps
2
LearningGuide
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Leading provider of embedded learning and performance support software solutions to large organizations
Key Value Drivers Employee Productivity End User Adoption Proficiency Process Compliance Error Reduction Cost Savings
Typical Business Problems Enterprise Application Change Business Process Change Regulatory Compliance Help Desk & Call Center Efficiency Sales Productivity On-boarding New Employees
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Our Customers and Business Impacts
Financial
Healthca
reRetail/Consumer
Business Services
Services
Oil &Gas
Governm
ent
Trav
el &
Leis
ure
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Our Customers and Business Impacts
Financial
Healthca
reRetail/Consumer
Business Services
Services
Oil &Gas
Governm
ent
Trav
el &
Leis
ure
• 84% of enterprise uses solution daily
• 6% increase in daily work productivity measure
• 80:1 use ratio of performance support vs. traditional LMS e-learning based approach
• 99% cost reduction per learning transaction
• 12% year-over-year reduction in help desk calls
• 70% reduction in Instructor Led Training
LearningGuide Manager
How it Works
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End User Interface
ERP CRMMobile
ApplicationWeb Portal
Enterprise Application
PS BrokerBusiness Process Rules
Most Appropriate Learning Asset
?Time = 0Trying to RememberSomething Goes WrongSomething Changes
User Context: Role, Workflow, System state
Time = 1-10 secondsJust the right amount of learning
At the moment of needProductive work continues
Existing Learning Assets New Learning Assets
LMS KMSContent Stores
BaselineContent
StandardContent
SME Designer
Principles of Performance Support
Aligned to deliver ROI and specific business benefit
Embedded in the workflow and readily available at the moment of apply.
Contextually Delivered according to specific roles and varying access needs
Just Enough in the form needed to effectively perform inside the business process
Integrated with formal learning to compliment and extend current learning investments
Trustworthy and current in every place.
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Engagement Process
PSRAPS Readiness Assessment
RPADRapid Prototype & Design
Implementation
• Evaluate strategic fit• Identify business drivers• First project selection• Business case
• First project selected• Solution blueprint• Business case• Prototype
• Implement LGM software• Broker existing content• Develop new content• Integrate into biz process• Measure
• LEaP and Strategy Recommendation
• Business Impact Assessment
• RPAD ->
• Job Performance Map• Critical Skills Analysis• Solution Blueprint• Prototype built using
LearningGuide Manager
• LearningGuide Manager• Professional Services:
Implement and Train
~ 5-10 days ~5-10 days Variable
Sco
pe
Del
iver
able
sT
ime
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Case Study – Cigna Insurance
Business Challenges: Introducing a new CRM into an existing sales model Concern over the sales reps ability to integrate the technology into their
selling practices and processes Bringing together multiple standard operating procedures Establish a sustainment strategy to keep information current and users
collaborating
Solution: LearningGuide Manager Software SalesForce.com Baseline RPAD (Rapid Prototype and Design) Implementation Services
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LearningGuide ManagerPerformance Support Software Solution
Performance Support Broker
Single-Source Authoring
Multi-Channel Publishing
Measurement
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Engagement Process
PSRAPS Readiness Assessment
RPADRapid Prototype & Design
Implementation
• Evaluate strategic fit• Identify business drivers• First project selection• Business case
• First project selected• Solution blueprint• Business case• Prototype
• Implement LGM software• Broker existing content• Develop new content• Integrate into biz process• Measure
• LEaP and Strategy Recommendation
• Business Impact Assessment
• RPAD ->
• Job Performance Map• Critical Skills Analysis• Solution Blueprint• Prototype built using
LearningGuide Manager
• LearningGuide Manager• Professional Services:
Implement and Train
~ 5-10 days ~5-10 days Variable
Sco
pe
Del
iver
able
sT
ime
12
Next Step
13
30 Minute Call with a PS Expert (first step)– Discuss your initiatives– Share relevant customer examples– Offer resources and additional tools– Determine if next steps make sense
Please email: m.hoffman@learningguide.usif you would like to schedule a 30 minute evaluation
call with our PS Experts
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