How to Foster Great Employee Attitudes at Work

Presented by:

Ethan ChazinPresident & Founder

Emotions & Moods

Emotions & Moods

In the Workplace

AffectiveComputing

Intelligent Computers

• Can gauge your emotions based on facial recognition.

• Human-computer interactions.• Affective computing can be leveraged

by managers.• Ethical issues/considerations?

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• Affect: Broad range of feelings that people experience. Can be experienced as emotions or moods.

• Emotions: Intense feelings directed at someone or something.

• Moods: Less intense than emotions, often arise without a specific event acting as a trigger.

• The Structure of Mood: Positive vs. Negative Affect.

What’s an “Affect”

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• Do emotions make us irrational? Recent research says showing emotions makes us MORE rational.

• Do emotions make us ethical?• Our beliefs are formed by the groups

(social & professional) we belong to.• Are women too emotional to lead?

The Function of Emotions

What do organizationshave to offer individuals?

DISCUSSION

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• Sense of belonging.• Shared values and beliefs.• Sense of accomplishment.• A livelihood.• Career mobility.

Organizations Deliver…

Emotional Labor

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• Employee expression of organizationally desired emotions during interpersonal transactions at work.

• Emotional dissonance: “Faking it.” Having to show one emotion but feeling another.

• Match your personality and values to the organization’s informal culture.

Emotional Labor

Affective Events Theory

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• Employees react emotionally to things that happen to them at work.

• Their reactions influence their job performance and satisfaction.

• Work events trigger positive and negative emotional reactions.

Affective Events Theory

EmotionalIntelligence

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• EI is a person’s ability to:– Perceive emotions in the self & others.– Understand the meaning of these emotions.– Regulate one’s emotions.

• Strong correlation between a high level of EI and job/career success.

• Organizations using EI to hire.• EI has supporters and detractors.• No commonly accepted tests exist.

EI

Emotion Regulation

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• Identify and modify the emotions you feel.• Surface acting: putting on a face.• Venting: open displays of emotion.• People in good moods make better decisions,

are more creative, and help in motivation.• Emotional states affect employee levels of

customer service.• Negative feelings lead to higher likelihood of

deviant workplace behaviors.• Increasing use of “happiness” coaches in

organizations like AmEx, UBS, KPMG.

Emotion Regulation

Read Emotions From Faces

CEO % PositiveBill Gates 73%Warren Buffet 69%Phil Knight 67%Jeff Bezos 51%Michael Dell 47%Donald Trump 16%Larry Ellison 0%Dan Hill CEO Facial Expressions Research