Leadership in the New Normal - MACPA Beach Retreat

Insights to Action: Leadership in the New Normal

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Presented by: Tom Hood, CPA.CITP CEO Maryland Association of CPAs Business Learning Institute

MACPA Beach Retreat July 7, 2011 Clarion Inn

Ocean City, MD

Is leadership changing?

If so, how?

What  has  gone  away  or  been  invented  since  you  

have  been  born?  

Will complexity increase or decrease?

Will the pace of change increase or decrease?

What does this mean to our organizations & our people?

Welcome  to  the  Extreme  Future!  

1.  Increased  speed  2.  Increased  complexity    3.  Increased  risk  4.  Faster  pace  of  change  5.  Surprises  everywhere  and  everyday  

Dr. James Canton – author of The Extreme Future

Why we are here?

The tornado of changes from CPA Vision Project circa 2000

What your getting from today:

•  How to “think strategically” all the time

•  How to develop leadership skills for turbulent times

•  How to engage your network so that people will want to follow you

•  How to share the insights when you go back home

How  is  leadership  changing?  

“What got you here won’t get you there.” – Emmanuel Gobillot - Leadershift

Wanted  –  people  who  can  cross  boundaries  

Strategic Thinking & the ability to work across “boundaries”

Leadership  conInues  to  be  one  of  the  biggest  challenges  facing  

business.   Source: IBM Global CHRO Study

Workforce  &  Demographics  –  Are  you  ready  for  the  shiM  change?  

Email Generation

Facebook Generation

•  5 Generations at work •  Work-life balance line •  The Digital divide

Welcome  to  the  New  Normal!  The  Workplace  of  the  future  is  here  

1.  Freedom  –  The  freedom  to  work  when  and  where  you  want  

2.  CustomizaIon  –  My  job  my  life  3.  ScruIny  –  I  know  what  you  did  last  night  4.  Integrity  –  Be  a  good  company  to  work  for  5.  CollaboraIon  –  Teamwork  6.  Entertainment  –  Work  should  be  fun  7.  Speed  –  Let’s  make  things  happen  now!  8.  InnovaIon  –  Let  me  invent  

“…when technology, demographics and global economics collide you are faced with a category six (6) business revolution”

– Don Tapscott & Anthony Williams - Wikinomics

Leadership  is  DEAD  • DemocraIc  • ExperIse  • AYenIon  • Diverse  

Leadership  is  sIll  about…  

• Engagement  • Alignment  • Accountability  • Commitment  

“First I get all of my men facing the same direction.” - Napoleon

From:  Command  &  Control      To:  Connect  &  Collaborate  

How Leadership gets it done is changing!

Leader as facilitator of powerful questions

The  four  most  important  words  for  organizaIons  are,  “what  do  you  

think?”  -­‐  Tom  Peters  

Five Qualities of Extraordinary Leaders 1.  Sight - Ability to see emerging

patterns and shift perspective when necessary

2.  Insight - Ability to learn faster than the rate of change in your industry

3.  Create - Ability to think strategically and critically to gain insights that create new opportunities

4.  Communicate - Ability to collaborate inside and outside your organization and to build and sustain social networks of people engaged in the work

5.  Inspire – Ability to mobilize support and engage others to join you in ACTION

L≥C

I2a - A Strategic Thinking Framework

Humans are fundamentally “sight” creatures

And the power of making our thinking visible to others…

We need longer sightlines during periods of rapid

change

Prepare  for  the  Future!  A  short  video  from  Future  Forums  

I2a: Insights to Action a Strategic Thinking

System

•  Look back •  Look around

•  Look inside •  Look outside

•  Look ahead

Sight - Insight

Create – Communicate – Inspire!

Engagement – Alignment Commitment - Accountability

The  Tortoise  was  right  

Sometimes you have to go slow to go fast

So#  is  Hard  Hard  is  So#  -­‐  Tom  Peters  “In  Search  of  Excellence”  

Put  the  odds  in  your  favor  Leadership  =  MulIplicaIon  

• 15  X  –  ROI  strategy  as  process  &  alignment  

• 8  X  –  Engagement  &  Trust  • 3  X  –  PosiIvity  • 20X  –  Return  on  Culture  

Turbulent  Imes  require  new  skills  and  new  thinking  

Source:  Chief  Learning  Officer  magazine  

Grant  Thornton  report  outlines    8  key  areas  for  CFOs  to  focus  on  

1. Developing soft skills 2. Understanding and applying international accounting standards 3. Understanding complex accounting & auditing standards 4. Adapting to an evolving regulatory framework 5. Addressing new external reporting needs 6. Understanding ERP or IT systems & XBRL 7. Employing quantitative risk management techniques 8. Possessing specialized industry knowledge & company's non-financial business drivers

Technical Skills What

Soft Skills How

Organization Strategy & Purpose

Why

Another way to think about leadership in the new normal

Leadership in the new normal Three Critical Competencies

31 AICPA Leadership Academy – October 4-7, 2010 – Meeting summary by Business Learning Institute

Engage your Network

Boundary Crossing

Strategic Thinking

Strengths-Based

Leadership Self-awareness In the moment

Built on strengths and positivity

Future-minded and flexible mindset

Collaborative and curious with the ability to ask powerful questions

Capable of engaging and Inspiring people

Ability to make your thinking visible to others

Leadership  based  on  posiIvity,  that  seeks  to  build  on  individual  and  organizaIonal  strengths  and  

collaborates  to  conInuously  learn.  It  is  constantly  considering  the  context  and  asking  powerful  quesIons,  learning,  reflecIng,  and  creaIng  

pathways  to  the  future.      

Strengths-­‐Based  Leadership  Self-­‐awareness  in  the  moment  

Strengths-­‐based  Leadership  

Followership is the necessary partner to leadership.

is given to you by someone you do not lead.

is conferred to you by those you lead.

There are two kinds of leadership: 1. Positional Power 2.  Personal Power

Predictability: Continuity and the Art of Followership

Critical Components to Personal Power

Shared values: Know the characteristics of your ideal client.

Predictability & consistency: Say what you mean and mean what you say.

Consideration: Taking the needs of others into consideration when taking action.

Forewarning: Given if not in someone’s best interests.

Personal Power

Followers can be...

Direct reports Peers

Superiors Friends Strangers

Clients

Extraordinary "Network "

Leaders are also...

...Accessible*

...A source of hope and

inspiration. ...Creators of

opportunities for others to stretch their

boundaries.

The strength of weak ties can help keep L > C

What I knew coming into the room.

+

What I learned while I was here.

The wisdom of the crowd

Fresh Perspective. INSIGHTS!

+ =

Engaging the Network

Leadership  Academy  

“The  collaboraIon  curve  is  replacing  the  experience  curve.”    

 -­‐  John  Hagel  &  John  Seeley  Brown  

Where  to  from  here?  

The tornado of changes from CPA Vision Project circa 2000

Elvis was wrong! What we need is

a little more conversation!

Turn  your  Flywheel  

1.  Make  your  thinking  visible  to  others  2.  CollaboraIon  and  the  power  of  we  3.  Find  your  edge  –  know  your  strengths  4.  Focus  on  posiIve  (opportuniIes)    5.  Strategy  as  process  –  replicate  and  focus  

on  stakeholders  

What  do  leading  organizaIons  look  like?  

Zappos  –  the  future  of  work  

Zappos  –  the  future  of  work  

Some closing thoughts “It is hard to plan for the long term future when you don’t know what is going to happen five minutes from now. Today, a competitive edge is thin and temporary; the edge quickly becomes the margin. The ability to define the edge, and the ultimate competitive advantage, is found in the smarts, heart and ingenuity of your people - that's your powerhouse. Tap that, train it, focus it and mobilize it; now you've engaged a network and inspired a sustainable shift. Insight to action, one without the other is either useless or destructive.”

-Tom Hood & Gretchen Pisano co-authors of the i2a: Insights to Action Strategic Thinking System

http://www.bizlearning.net/live/i2astrategicplanning

CollaboraIon  &  the  wisdom  of  the  crowd  

Insights  to  Go!  

is a custom i2a application designed and developed by BLI and SBI • www.bizlearning.net © 2011 “CPA Horizons 2025.” All rights reserved.

The only question for leaders

Have I made you feel stronger and more capable?

Source: Emmanuel Gobillot - LeaderShift

Links

•  Strategic Planning –  http://www.bizlearning.net/live/i2astrategicplanning

•  Future Forums –  http://www.youtube.com/watch?v=w1TkFXX7F78

•  Leadership Development –  http://www/bizlearning.net/live/i2aleadership

•  Customized Training –  http://www.bizlearning.net/learningcenter/

•  Search our Catalog –  http://www.bizlearning.net/learningcenter/

customizedtraining/BLI_catalog.cfm

Tom  Hood,  CPA.CITP  CEO  

Maryland  Associa:on  of  CPAs  Business  Learning  Ins:tute  

(443)  632-­‐2301  E-­‐mail  tom@macpa.org  

Web  hPp://www.macpa.org  Blog  hPp://www.cpasuccess.com  hPp://www,bizlearningblog.com  

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