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Take 25 CPAs - partners, CFOs, controllers, senior managers and facilitate a conversation about leadership in the new normal. We wrestled with the question is leadership changing, if so, how? and what does it mean to lead in the new normal?
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Insights to Action: Leadership in the New Normal
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Presented by: Tom Hood, CPA.CITP CEO Maryland Association of CPAs Business Learning Institute
MACPA Beach Retreat July 7, 2011 Clarion Inn
Ocean City, MD
Is leadership changing?
If so, how?
What has gone away or been invented since you
have been born?
Will complexity increase or decrease?
Will the pace of change increase or decrease?
What does this mean to our organizations & our people?
Welcome to the Extreme Future!
1. Increased speed 2. Increased complexity 3. Increased risk 4. Faster pace of change 5. Surprises everywhere and everyday
Dr. James Canton – author of The Extreme Future
Why we are here?
The tornado of changes from CPA Vision Project circa 2000
What your getting from today:
• How to “think strategically” all the time
• How to develop leadership skills for turbulent times
• How to engage your network so that people will want to follow you
• How to share the insights when you go back home
How is leadership changing?
“What got you here won’t get you there.” – Emmanuel Gobillot - Leadershift
Wanted – people who can cross boundaries
Strategic Thinking & the ability to work across “boundaries”
Leadership conInues to be one of the biggest challenges facing
business. Source: IBM Global CHRO Study
Workforce & Demographics – Are you ready for the shiM change?
Email Generation
Facebook Generation
• 5 Generations at work • Work-life balance line • The Digital divide
Welcome to the New Normal! The Workplace of the future is here
1. Freedom – The freedom to work when and where you want
2. CustomizaIon – My job my life 3. ScruIny – I know what you did last night 4. Integrity – Be a good company to work for 5. CollaboraIon – Teamwork 6. Entertainment – Work should be fun 7. Speed – Let’s make things happen now! 8. InnovaIon – Let me invent
“…when technology, demographics and global economics collide you are faced with a category six (6) business revolution”
– Don Tapscott & Anthony Williams - Wikinomics
Leadership is DEAD • DemocraIc • ExperIse • AYenIon • Diverse
Leadership is sIll about…
• Engagement • Alignment • Accountability • Commitment
“First I get all of my men facing the same direction.” - Napoleon
From: Command & Control To: Connect & Collaborate
How Leadership gets it done is changing!
Leader as facilitator of powerful questions
The four most important words for organizaIons are, “what do you
think?” -‐ Tom Peters
Five Qualities of Extraordinary Leaders 1. Sight - Ability to see emerging
patterns and shift perspective when necessary
2. Insight - Ability to learn faster than the rate of change in your industry
3. Create - Ability to think strategically and critically to gain insights that create new opportunities
4. Communicate - Ability to collaborate inside and outside your organization and to build and sustain social networks of people engaged in the work
5. Inspire – Ability to mobilize support and engage others to join you in ACTION
L≥C
I2a - A Strategic Thinking Framework
Humans are fundamentally “sight” creatures
And the power of making our thinking visible to others…
We need longer sightlines during periods of rapid
change
Prepare for the Future! A short video from Future Forums
I2a: Insights to Action a Strategic Thinking
System
• Look back • Look around
• Look inside • Look outside
• Look ahead
Sight - Insight
Create – Communicate – Inspire!
Engagement – Alignment Commitment - Accountability
The Tortoise was right
Sometimes you have to go slow to go fast
So# is Hard Hard is So# -‐ Tom Peters “In Search of Excellence”
Put the odds in your favor Leadership = MulIplicaIon
• 15 X – ROI strategy as process & alignment
• 8 X – Engagement & Trust • 3 X – PosiIvity • 20X – Return on Culture
Turbulent Imes require new skills and new thinking
Source: Chief Learning Officer magazine
Grant Thornton report outlines 8 key areas for CFOs to focus on
1. Developing soft skills 2. Understanding and applying international accounting standards 3. Understanding complex accounting & auditing standards 4. Adapting to an evolving regulatory framework 5. Addressing new external reporting needs 6. Understanding ERP or IT systems & XBRL 7. Employing quantitative risk management techniques 8. Possessing specialized industry knowledge & company's non-financial business drivers
Technical Skills What
Soft Skills How
Organization Strategy & Purpose
Why
Another way to think about leadership in the new normal
Leadership in the new normal Three Critical Competencies
31 AICPA Leadership Academy – October 4-7, 2010 – Meeting summary by Business Learning Institute
Engage your Network
Boundary Crossing
Strategic Thinking
Strengths-Based
Leadership Self-awareness In the moment
Built on strengths and positivity
Future-minded and flexible mindset
Collaborative and curious with the ability to ask powerful questions
Capable of engaging and Inspiring people
Ability to make your thinking visible to others
Leadership based on posiIvity, that seeks to build on individual and organizaIonal strengths and
collaborates to conInuously learn. It is constantly considering the context and asking powerful quesIons, learning, reflecIng, and creaIng
pathways to the future.
Strengths-‐Based Leadership Self-‐awareness in the moment
Strengths-‐based Leadership
Followership is the necessary partner to leadership.
is given to you by someone you do not lead.
is conferred to you by those you lead.
There are two kinds of leadership: 1. Positional Power 2. Personal Power
Predictability: Continuity and the Art of Followership
Critical Components to Personal Power
Shared values: Know the characteristics of your ideal client.
Predictability & consistency: Say what you mean and mean what you say.
Consideration: Taking the needs of others into consideration when taking action.
Forewarning: Given if not in someone’s best interests.
Personal Power
Followers can be...
Direct reports Peers
Superiors Friends Strangers
Clients
Extraordinary "Network "
Leaders are also...
...Accessible*
...A source of hope and
inspiration. ...Creators of
opportunities for others to stretch their
boundaries.
The strength of weak ties can help keep L > C
What I knew coming into the room.
+
What I learned while I was here.
The wisdom of the crowd
Fresh Perspective. INSIGHTS!
+ =
Engaging the Network
Leadership Academy
“The collaboraIon curve is replacing the experience curve.”
-‐ John Hagel & John Seeley Brown
Where to from here?
The tornado of changes from CPA Vision Project circa 2000
Elvis was wrong! What we need is
a little more conversation!
Turn your Flywheel
1. Make your thinking visible to others 2. CollaboraIon and the power of we 3. Find your edge – know your strengths 4. Focus on posiIve (opportuniIes) 5. Strategy as process – replicate and focus
on stakeholders
What do leading organizaIons look like?
Zappos – the future of work
Zappos – the future of work
Some closing thoughts “It is hard to plan for the long term future when you don’t know what is going to happen five minutes from now. Today, a competitive edge is thin and temporary; the edge quickly becomes the margin. The ability to define the edge, and the ultimate competitive advantage, is found in the smarts, heart and ingenuity of your people - that's your powerhouse. Tap that, train it, focus it and mobilize it; now you've engaged a network and inspired a sustainable shift. Insight to action, one without the other is either useless or destructive.”
-Tom Hood & Gretchen Pisano co-authors of the i2a: Insights to Action Strategic Thinking System
http://www.bizlearning.net/live/i2astrategicplanning
CollaboraIon & the wisdom of the crowd
Insights to Go!
is a custom i2a application designed and developed by BLI and SBI • www.bizlearning.net © 2011 “CPA Horizons 2025.” All rights reserved.
The only question for leaders
Have I made you feel stronger and more capable?
Source: Emmanuel Gobillot - LeaderShift
Links
• Strategic Planning – http://www.bizlearning.net/live/i2astrategicplanning
• Future Forums – http://www.youtube.com/watch?v=w1TkFXX7F78
• Leadership Development – http://www/bizlearning.net/live/i2aleadership
• Customized Training – http://www.bizlearning.net/learningcenter/
• Search our Catalog – http://www.bizlearning.net/learningcenter/
customizedtraining/BLI_catalog.cfm
Tom Hood, CPA.CITP CEO
Maryland Associa:on of CPAs Business Learning Ins:tute
(443) 632-‐2301 E-‐mail [email protected]
Web hPp://www.macpa.org Blog hPp://www.cpasuccess.com hPp://www,bizlearningblog.com
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Leadership resources:
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Strategic Planning www.bizlearning.net/i2astrategicplanning Follow me on:
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