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Business Criteria: Core Values, Concepts, and Framework
Ruben C. Valdez
Criteria Purposes
• to help improve organizational performance practices, capabilities, and results;
• to facilitate communication and sharing of best practices information among Philippine organizations of all types; and
• to serve as a working tool for understanding and managing performance and for guiding planning and opportunities for learning.
Criteria for Performance Excellence Goals
• delivery of ever-improving value to the public and other customers, contributing to improved quality of public service;
• improvement of overall organizational effectiveness and capabilities as a public service provider; and
• organizational and personal learning.
Core Values and Concepts
• visionary leadership• customer-focused excellence• organizational and personal learning• valuing employees and partners• agility• focus on the future• managing for innovation• management by fact• social responsibility• focus on results and creating value• systems perspective
Core Values and Concepts
visionary leadership
Core Values and Concepts
customer-focused excellence
Core Values and Concepts
organizational and personal learning
Core Values and Concepts
valuing employees and partners
Core Values and Concepts
Agility
Core Values and Concepts
Core Values and Concepts
managing for innovation
Core Values and Concepts
management by fact
Core Values and Concepts
Core Values and Concepts
focus on results and creating value
2007 Business Criteria: Core Values, Concepts, and Framework
systems perspective
Criteria for Performance Excellence Framework
Criteria for Performance Excellence Framework
• Leadership• Strategic Planning• Customer and Market Focus• Measurement, Analysis, and Knowledge Management• Workforce Focus• Results
Criteria for Performance Excellence Framework
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