Qb presentation 2012 ss

Bart De Moor

Europe's leading provider of Enterprise FeedBack Management

Headquarter Norway (Oslo)

17 offices through Europe

+ 300 Employees

+ 27.000 Users

+ 5.000 Companies

92% Happy Customers

Who are we?

Web-based services for relationship development through the collection, analysis and follow-up of business critical information.

First you Ask and then you Act – Ask & Act™.

Our customers achieve better financial performance through increasing the satisfaction and loyalty among their customers and employees.

What is EFM?

How does QuestBack works with you?

Unlimited support & quality control

Unlimited use

Brand made look & feel

Collect FeedBack via

Easy to use reports, analyze and Follow-Up functions

95% of all organizations collect feedback regularly from their relations (Ask)

35% actually act upon it / make changes!

only 10% inform the respondents regarding “what happens now” (ACT)

Gartner Group Research indicate that:

“Use the data, or don’t bother surveying the customer”

Gartner, May 2009

Gartner is the world’s leading information technology research and advisory company.

• Gather feedback from customer lifecycle events (e.g. a support interaction). Automatically triggers act functionality

• E-Newsletter tailored to customers’ needs

• Internal notification to Key Account Manager (KAM)

• KAM email or call-back to customer

• Positive customer experience resulting in increased customer satisfaction

Ability to Act An example

“Automated email alerts work” Gartner, May 2009

Enterprise Feedback Management

Our USP’S

Easy to useFollow-up (with minimum of workload)Unlimited useUnlimited supportUnlimited quality control

One fix fee / year

Contact:Bart De MoorSales Managerbart@questback.be0499 699 008