Role of frontline manager - Pharma

Good morning

Sir…

Ha GM…

Aur kya haal hai..

Bure hai Sir…!

Kyun Kya Ho Gaya..?

Apko malum to hai Sir..

Ha yaar who to hai..

Koi sunta he nahi hai…

Target kitne badh gae

hai ….

GM Sir to kehte hai Ye bhi kam hai.

Ha yaar who to hai..

Khair chodo na,karna to padega hi…

Unhe kaam karna pade

to pata pade..

Office mein baith ke to

hum bhi keh sakte hain

Chal kaha chalna hai

kam karne..

Main apko jaldi se call karwadeta

hu..

Ha aur kya..

Jaldi Kaam khatam kare..

Challiye Sir..

Thank you

Yaar…

Sir Kaam khatam ho

gaya

After Working….at 4:00 PMAre who

literature sa kya de reha

tha tu..

Are kuch PMT ne

bheja tha yaar…

Acha acha …wo to bhejte hi rahte hain

Acha Target Kar lega..

Kyun Yaar..

Sir Possible he nahi hai

Are GM ka

pressure bohot hai..

Yaar bohot jyada

Target hai..

Kuch bhi kar lekin Target

to kar

Last year se 30% zyada

hai..

Mujhse nahi hoga..

Yaar mereko job ka problem ho

sakta hai..

Toh main kya karu..?

Jo bhi kar mujhe nahi pata.. Par

target karle yaar.

Chal main baat

karta hu.

Thik hai dekhta hu.. Kuch

scheme karwa dena.

Acha..Ye naye product ka bhi

dekh lena… Roj mail aa reha

hai..

Thik hai.. Thik hai…

Main chalta hu…Tu dekh

lena..

Are yaar target karalo ya nae

product kara lo.. Koi likhta to hai

nahi…

They are the managers responsible for a work group to a higher level of management.

Generally do not have formal management qualification but are promoted from the ranks of employee.

People ManagementManaging operational cost

Providing technical expertiseOrganizing work allocationMonitoring work processesDealing with customersMeasuring performance

They are responsible for

H R Activities

Training, coaching & development Performance Appraisal Involvement Communication Discipline & work life balance Grievances Recognition

Front Line Managers play role in any organization as they are the link between management and field. They are the key in implementing policies and strategies leading to final achievement of objectives.

Positive about relations

More loyal

High degree of job satisfaction

High commitment

Leading to

High level of performances or discretionary

behavior which goes beyond the requirement of

job to give that extra performance which can

boost the bottom line

What is my purpose ?

What is my contribution ?

What am I paid for ?