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The Real World of RPA
THE ERA OF DIGITAL LABOR IS HERE#VirtualWorkforce
PEOPLE BASED SERVICES WILL NEVER BE THE SAME
Pioneers1990s
F&A, HRLift & Shift
OffshoreEarly 2000sBack Office
Labor Arbitrage
OpexMid 2000sMiddle Office
FTE + Gainshare
Insight2010s
Cross Office Industry Focus
On-DemandToday
Technology EnabledAutomated
à à à à
THERE ARE OPPORTUNITIES FOR CHALLENGERS
AND FOR TRANSFORMATION OF ESTABLISHED BUSINESSES
Accelerated byFRICTIONLESS
automation
SHOULD YOU BUY DIGITAL LABORLike a software product?
We live in an as-a-service economy
VIRTUAL WORKERS ARE A RESOURCE
Shouldn’t you consume them as a service?
BusinessFunctions
TeamsorDepartments
BusinessSystems
BusinessProcesses
The Virtual Workforce
Schedule
Trigger
Virtual Workforce Existing Systems
Request
Secure DB
Portal
Automation Engine Virtual Worker
Virtual Worker
Virtual Worker
Structured Input
How it works
Schedule
Trigger
Virtual Workforce Existing Systems
Request
Structured Input
How it works
Execute Existing SystemsTranslate, Structure, Learn
OCR & ICR
Cognitive Processing
Mobile & Voice
Semi-Structured or Unstructured
Information
Translate, Structure, Learn
Use Cases
Data Migration & Management e.g. Legacy System
Integration / Transition / M&A
Back Office & Clericale.g. Administration &
Reporting
IT Support e.g. Service Desk, System
Administration, App Management
End to End i.e. Connecting Process
Islands
Front Office e.g. Customer Support &
Service Desk
Service Digitisationi.e. Self Service & Channel
Shift
Business Optimisation
IT Optimisation Strategic Change
e.g.F&A,HR,Payroll,
Adminisration
e.g.CustomerService,
ContactCentreOperations
e.g.SystemAdministration,InfrastructureDB&App.
Management
e.g.ITServiceDesk,IncidentManagement,
FirstLineSupport(L1)
Back Office
Front Office
Business
IT
Back Office
Front Office
Business
IT
Back Office
Front Office
Business
IT
Robotic Process Automation with the Virtual Workforce®
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