The Real World of RPA

THE ERA OF DIGITAL LABOR IS HERE#VirtualWorkforce

PEOPLE BASED SERVICES WILL NEVER BE THE SAME

Pioneers1990s

F&A, HRLift & Shift

OffshoreEarly 2000sBack Office

Labor Arbitrage

OpexMid 2000sMiddle Office

FTE + Gainshare

Insight2010s

Cross Office Industry Focus

On-DemandToday

Technology EnabledAutomated

à à à à

THERE ARE OPPORTUNITIES FOR CHALLENGERS

AND FOR TRANSFORMATION OF ESTABLISHED BUSINESSES

Accelerated byFRICTIONLESS

automation

SHOULD YOU BUY DIGITAL LABORLike a software product?

We live in an as-a-service economy

VIRTUAL WORKERS ARE A RESOURCE

Shouldn’t you consume them as a service?

BusinessFunctions

TeamsorDepartments

BusinessSystems

BusinessProcesses

The Virtual Workforce

Schedule

Trigger

Virtual Workforce Existing Systems

Request

Secure DB

Portal

Automation Engine Virtual Worker

Virtual Worker

Virtual Worker

Structured Input

How it works

Schedule

Trigger

Virtual Workforce Existing Systems

Request

Structured Input

How it works

Execute Existing SystemsTranslate, Structure, Learn

OCR & ICR

Cognitive Processing

Mobile & Voice

Semi-Structured or Unstructured

Information

Translate, Structure, Learn

Use Cases

Data Migration & Management e.g. Legacy System

Integration / Transition / M&A

Back Office & Clericale.g. Administration &

Reporting

IT Support e.g. Service Desk, System

Administration, App Management

End to End i.e. Connecting Process

Islands

Front Office e.g. Customer Support &

Service Desk

Service Digitisationi.e. Self Service & Channel

Shift

Business Optimisation

IT Optimisation Strategic Change

e.g.F&A,HR,Payroll,

Adminisration

e.g.CustomerService,

ContactCentreOperations

e.g.SystemAdministration,InfrastructureDB&App.

Management

e.g.ITServiceDesk,IncidentManagement,

FirstLineSupport(L1)

Back Office

Front Office

Business

IT

Back Office

Front Office

Business

IT

Back Office

Front Office

Business

IT

Robotic Process Automation with the Virtual Workforce®