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Thurs, 2nd Feb 2017, 12-1 PM, Sydney
Ways to participate:• Q&A Box - comment, whinge & opinions• Twitter Backchannel - @lrncafe #KnowledgeManagement
Knowledge Sharing
Better Practices
ExperiencedPanel
Time for Learning & Knowledge Management to Merge?
Introductions AbbVieAccentureAITDANZAustralian institute of management BAE SystemsBank Australia Bendigo and Adelaide BankBNZBupaCapgeminiCBACCACernerChurches of Christ in QueenslandDeakinPrimeDEDJTRDepartment of Education and TrainingEmmersive InfotechEricssonFairfax MediaFinders UniversityGallupGeneration Knowledge Consulting HR ConsultingIAGIMCInsurance Australia GroupLatitude Financial ServicesLLN In-SightNABNATANCC
Nous groupOffice of State RevenuePartners in PerformancePresence of ITPrimary Health CareQantasQBERelationships Australia Rio TintoScentiaShine LawyersSleddoggSprout LabsSydney WaterThe Australian Institute of ManagementThe Collective WithinThe eLearning eXpertsThe University of SydneyToyotaUniversity of SydneyWBCWestpacWoolworthsYarnoYourTutor
Registrations90+
Lyn MurnaneKnowledge Services Design Consultant Bupa Aus & NZ
50+ Organisations
2
Jeevan JoshiProducer & FounderLearningCafe & CapabilityCafé
Rob WilkinsLeader – Information Management NSW Department of Education
Thought Leadership
Webinar Discussions
UnConference
Blog Magazine
Coffee Catch Ups
Capability Building
Workshops Community ofProfessionals
with a focus on implementing ideas
BuildingCapability
4
16
Mar
23Fe
b
09
Mar SYD
Fusion : Learning + Knowledge + Capability
23
MarSYD
Workshop
Practical Application for Learning Design & Devp
Facilitated by ScrumMaster. Next Gen Skill
Has been run for a leading bank
Few seats left
Panel of KM +Cap Mgt + Learning Experts
Next stage of evolution for L&D
Raising the Workforce Digital Capability
High Priority for Workforce
Panel with Hands On Experience share better practices and challenges
Next Gen L&D skill
Delivered for a big bank L&D team
Hands on with lots case study and tech
www.learningcafe.com.au/events
http://bit.ly/ccafemar17
Immersive Workshop
Agile for Learning
Immersive Workshop
Content Curation for Learning
http://bit.ly/lcwshop1
http://bit.ly/lcwshop1
JEEVAN JOSHI
Producer at LearningCafe & CapabilityCafe
5
6
64% say they build both KM + Learning solutions
Only 43% are integrating the functions
BUT
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93 – 97 % feel there is partial overlap.
So why do we have different functions and titles. Different conferences and professions?
8
L&D & KM folks are excited about
Content CurationMicrolearningPersonalised knowledge etc.
Only because Learning & KM have not converged
LMS KM Systems
LMS + Content Curation + Micro
learning
+
KM +Content Curation +
Micro learning
+
LMS + Content Curation + Micro learning
9
Bus
ines
s R
espo
nsiv
enes
s
Structured/Formal
Slow
Fast
Unstructured/ InformalFormat
KM & Learning were different but are fast converging
in parallel silos
10
Bus
ines
s R
espo
nsiv
enes
s
Structured/Formal
Slow
Fast
Unstructured/ InformalFormat
KM & Learning should combine
Better employee experience
Reduce inefficiencies and costs/headcount
More responsive (L&D strength) and robust (KM strength)
11
Combination should use the relative strengths of both functions.Business
InterfaceEmployee
Experience
Foundational Framework
Measurement
Analysis Design Implement
Formal Learning
StructuredKnowledgeInformal
KM L&D Both
12
Barriers
Siloed across different reporting lines i.e.L&D -> HRKM -> Business/ Ops
Legacy technology stacks. KM & Learning vendors are incrementing.
Skills/mindsets are very different. L&D is more art, KM is more science
KM L&D
it is time
KM and Learning merge
Current Model of L&D Professional Development
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Business Partnership
Project Management
L&D TheoryA
nalysis
Design
Developm
ent
Implem
entation
Evaluation
Digital Acumen
Professional Development Framework for the Next Gen L&D - Where do I start?
14
Business Partnership
Project Management
L&D TheoryA
nalysis
Design
Developm
ent
Implem
entation
EvaluationD
igita
l & B
usin
ess
Acu
men
Con
sulti
ng A
ppro
ach
Kno
wle
dge
Man
agem
ent
Agi
le &
Des
ign
Thin
king
EmergingTech
IndustryKnowledge
Start Up/Entrepreneurship
Workforce/HRTrends
Emerging Research in Management
Knowledge & Content
Highest Priority
Lowest Priority
Recommended for 2017
If you want more that talk today – Join Ideas@Workideasatwork.com.au/contact
Collaborative explorations in innovative Learning by Australian organisations facilitated by LearningCafe
TinCan/xAPIMOOCs
LYN MURNANE
Knowledge Services Design Consultant at Bupa Aus & NZ
16
I am not a risk taker!
• Knowledge Manager - ≈ 10 years• Training / Learning - ≈ 10 years• Social Media Curator• (once I was an apprentice fitter & turner!)
Lyn MurnaneKnowledge Services Consultant
90 seconds of theory
http://www.dubberly.com/articles/design-as-learning.html
SECI cycle
Nonaka, Takeuchi, 1995.
Lyn Murnane
Yin and Yang
Explicit Tacit
Learning / Push
Knowledge / Seeking /
Pull
An alternative metaphor
http://ohnotheydidnt.livejournal.com%2F42269065.html&ei=A4fZVMe-IaO8mgXN4oCQBw&bvm=bv.85464276,d.dGY&psig=AFQjCNGaQOufzyxH9cwLc3lPgLasIWkDTg&ust=1423628271019354
Learning is the skeleton
KM is the muscle
Some data • The average office worker spends 28 hours a week – or nearly 1500 hours a year - writing emails, searching for information and attempting to "collaborate" internally, according to a new report.
• A 2012 global report by McKinsey Global Institute, the research arm of management consultancy McKinsey & Company, argues wide adoption of social media technologies by businesses could cut down some of the time-wasting involved in emailing and improve worker productivity by 20 to 25 per cent.
• http://www.smh.com.au/it-pro/business-it/workers-spend-61-per-cent-of-their-day-lost-in-email-and-information-20120730-23957.html
• 19.8 per cent of business time – the equivalent of one day per working week – is wasted by employees searching for information to do their job effectively, according to research released today by Interact. • http://www.it-analysis.com/services/outsourcing/news_release.php?rel=38149
• And sometimes I do remember to reference!
Example 1
• Training – new starters • $12.5Keach / 30% turnover
• Staff Help Desks • 20,000 calls to 2 helpdesks. • Staff – 12 pp
• Call Handling Time ↑• Ex Gratia Payments
• Learning Costs• Content updates are often big
projects that are undertaken only when budgets and / or projects allow
• (this is my experience!)
• Knowledge Services• Managed content that is
intended to be audited, up to date, credible, trusted
• Reduce need for staff help desks as information is findable / available
• Reduced staff costs ( 6 pp)• All Handling Time - The Pilot
Program statistics demonstrated a reduction of 6.3% in Call Handling Time.
• Feedback actioned• Transparency • User buy in
Example 2
• Global Organisation• 28 countries
• Training provided to SMEs in each country• (was F2F)
• KB sold as matching tool• Confused about how / why
• Visibility of content• Issues with accessibility & control of
information• Search
• How to return relevant results from so much content
• Navigation• Where to find the content
http://www.marksanborn.com/wp-content/uploads/2014/01/challenge.jpg
Credit: Peshkova/Shutterstock
ROB WILKINS
Leader – Information Management at NSW Department of Education.
25
Structured Unstructured
Active
Flexible
Conscious
Just-in-time
On-demand
Pushed
Planned
Rigid
Mandated
Passive
Pulled
Unplanned
Support
Just-enough
Self-service
Unconscious
Unsolicited
Instinctive
Innate
Contextual
EngineeredFormal
Learning: Structured and Un-structured
Collaborative
Structured Unstructured
Active
Flexible
Conscious
Just-in-time
On-demand
Pushed
Planned
Rigid
Mandated
Passive
Pulled
Unplanned
Support
Just-enough
Self-service
Unconscious
Unsolicited
Instinctive
Innate
Contextual
EngineeredFormal
Learning: Structured and Un-structured
Collaborative
Knowledge Management: Is becoming even more collaborative
That is why the connectedness of individuals is the facilitation of the future.....
“Instead of the individual having to evaluate and process every bit of
information, she/he creates a personal network of trusted nodes: people and content, enhanced by technology. The act of knowledge is offloaded onto the
network itself.”
George Siemens, Knowing Knowledge
Stop calling it learning .....Today’s knowledge work environment screams out for a never-ending process of applying learning while working, not apart from it, predicated on:
• learning what you need to know, when you need to know it • reinforcing the lesson by applying that knowledge immediately • knowing where to find relevant information in lieu of memorizing it • learning from your peers and on your own rather than from
instructors following a set curriculum.
Information Behaviour isn't changing… it is merely accelerated
TrainingNeeded?
LET US TALK TO THE PANEL AND YOU
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