Understanding customer's psychology for better retention

Customer RetentionTHE EVENTS HIGH EXPERIENCE

S IMRAN DHAL IWALDIRECTOR, SALES & MARKETING

Events HighAn event discovery, listing & ticketing

platform

Live in 4 citiesDelhi, Mumbai

Bangalore, Chennai

Helps people find amazing events by

bringing all events happening in

the city at one place

5000+ organizerson-boarded

Raised funding from Axilor Ventures

Selected as one of the top 50 ventures in India by Startup 50

Awards

Customer Retention

Build Relationships

Build RelationshipsIt is the number 1

reason we win deals

Let them speakListen to their

stories

Provide awesome support Stay in Touch

Kerwin Rae on Building Relationships

Customer Retention

Build Relationships

Go the Extra Mile

Go the Extra MileNothing can beat

meeting in person

Evolve – your strategy & your

product

Be there when they need you

Give something that the customer values

Customer Retention

Build Relationships

Go the Extra Mile

Honesty & Integrity

Honesty and IntegrityBe transparent –

alwaysBe genuine, Be passionate – it

shows

Walk away from a deal

Honour your commitments

Customer Retention

Honesty & Integrity

Build Relationships

Communicate

Go the Extra Mile

CommunicateTell when things

go badOver communicate

Share the smaller joys Be patient